Al Willeford Chevrolet, INC.

Good afternoon Mr. Provencio! Thank you so much for your survey response and we really appreciate you giving us a second chance to earn your business! We have undergone some personnel changes since your last visit and we are always looking for customer minded individuals to hire to help us improve our customer service. We also thank you in advance for your continued business and loyalty for years to come! We also thank you for your kind comments as well regarding your experience with Vaughn, Larry, and our finance team! Also, if you could please help us and our staff out by submitting a 5-Star Google Review with you kind comments, both our team and our dealership would greatly appreciate it! We are graded on our Google Reviews and they are both our dealership's and our staff's report cards, so thank you for being so kind to consider submitting a 5-Star Google Review! We really appreciate your time and effort helping us all out like this! Thank you and we look forward to serving you for life and we'll see you on the next visit! Merry Christmas to you and your family! -- Sincerely, Brian W. Willeford

I walked into the service department at Al Willeford Chevrolet and was treated like garbage. The Hispanic guy at the desk wouldn't give me the time a day and seemed extremely short with me and my few questions about how to resolve 2 recalls and a slipping transmission in a 2022 6.6 liter gas 2500 Chevrolet with 50k miles. I bought the truck brand new from another dealer in Corpus Christi and paid $4300 for the extended warranty that is suppose to be covered at any Chevrolet dealership. He said there is no way for him to look up my warranty and that I would have to call someone else to figure out my warranty. Call who? What number? Is it not in your system with my Vin #? This is a "certified Chevrolet dealership" Do yall not do service and warranty work here? I left without any resolution to my problem. So now what do I do? Go to another dealer and hope for a better experience than this one for sure. I've bought Chevrolet all my life but I have never had to use any warranty because they use to make solid trucks. You pay $65k and assume it will easily last 150k miles with basic maintenance, fluid and filter changes. To be treated this way and given the run around is uncalled for from any dealer or any service department. To leave there with the only outcome that I can come up with is to trade in my still like brand new Chevrolet as the only way out of this problem is an absolutely ridiculous situation to have to be in for anyone.

I am writing to express my sincere appreciation for the exceptional service I received at your dealership on Sept. 19, 2025. My family and I were traveling from out of town and required prompt and efficient service. From the moment we arrived, we were treated with professionalism and courtesy. In particular, I would like to commend Ms. Celeste Tobar for her outstanding assistance. Her dedication to providing a positive customer experience was truly remarkable. The entire process was completed in under an hour, minimizing the disruption to our travel plans. The efficiency and professionalism demonstrated by your team deserve the highest praise. Thank you again for the exceptional service. Sincerely, Donald Pena

So happy with the service I received at the Collision Center. Dropped my vehicle off for a minor repair and it was completed the same day! Will definitely use Al Willeford again for maintenance or repairs on my vehicle. Brandon was great, he kept me in the loop and provided 5 star service!

We started the service adventure for our Impala LTZ at another large Chevy dealership in Corpus Christi. The issue was straightforward, the trunk release wouldn’t activate. Our car spent two full days being ‘diagnosed’. We called the service advisor 4 times, left a message each time and never got a response. We finally picked up the car and brought it to Willeford. In 6 hours the car was fixed. Willeford service is outstanding. I cannot praise you enough! Without a doubt you have earned a customer for life. Thank you for the amazing experience.

The parts & services departments have been fantastic! When other dealers promise supports, these departments at Al Willeford deliver! Special thanks to Ms. Celeste, she was kind, responsive, helpful and got my vehicle needs taken care of promptly with care! She went above and beyond! Thank you for such a wonderful experience! 100% recommend these teams!

I needed an oil change and was able to schedule the appointment for the same day. I waited in the very comfortable customer service area, and had a fresh cup of coffee. The staff was friendly and helpful. 5 out of 5 Stars! 🤩

Celeste Tober goes above and beyond. I had a transmission in installed in my Wife’s truck and hub bearings. Before installing the transmission she had the technician check the rear main seal. Check to see if it needs replacing. It did have the start of leaking. She asked if we wanted replace now or it would cost so much more later. We had it replaced and feel great about our decision. There will be No. We will get it next time. It’s gets fixed right the first time!