Aaron S.
Yelp
Somehow I keep coming back here. As a long-time member of Yelp Elite (I may have to edit this review as I was not renewed as a member this year) I have great respect for their reviews and a 4.8 rating on Yelp is quite an accomplishment. So, the first time I came here, I did not post a review...my falafal wrap was below average but the service, including some personal attention from the owner was exceptional. So, i felt my 3 star rating might not be fair, perhaps I ordered the wrong thing.
The second time I came was even worse. I ordered the lamb chops, priced at $29.99, cooked medium rare. What I got was 4 tiny overcooked ribs with some acceptable but not noteworthy sides. Had to ask for pita which, considering we had a number of maza items, should have been served earlier. Another disappointment.
Round three. Only returned because was invited to join friends. Saw the chicken kebabs on someone else's plate and ordered that with baba ghanouj and eggplant salad. Finally! It was delicious. But wait, my wife had ordered a falafel wrap. I was halfway through my meal and it had not come. Called the waitstaff over to inquire. 15 minutes later and 2 more requests to the waitstaff, no wrap. Finally the owner heard me speaking about it and we began to hear robust discussion about the sandwich among the staff. Finally one came over and said it would be right out. Our entire party had now finished eating by now.
My wife quickly ate part of her wrap, which she noted was not all that good, and while she was eating the owner came over and commented that her wrap had been delivered to another table. No apology, no explanation except that irrelevant comment. That was enough as we got up to pay our bill as the rest of our party was itching to leave. At the register, the owner listed the items we had ordered, including the partially eaten falafel wrap and then asked, "would you like to add a tip?" Being me, I was generous despite the substandard service. Again, no accommodation or apology...no accountability for them dropping the ball.
There will be no further visits . No reason to. This establishment does not deserve my money and now having been there three times does not deserve a high Yelp rating that I see posted. I think it's remarkable that others have had such positive experiences there, but I will not take a chance again trying to find that experience for myself. Not recommended.