Destinyy L.
Yelp
Please take the time to read the reviews about the poor service--our first mistake was ignoring them. We were seated at 11:00 AM and didn't place our drink and appetizer orders until around 11:15 AM. Our main course order was taken by 11:30 AM, and our appetizer finally arrived at 11:41 AM.
By 12:00 PM, we started to get concerned. We understood there might be a wait, but we noticed several tables that were seated after us were already receiving their meals. We asked our server for an update, and his only response was that it was a full house and our order was in the system, so it would come out when it was ready.
At that point, we made the mistake of paying early--some members of our group had to leave soon, and we were still hopeful the food would arrive shortly.
By 12:15 PM, still with no food in sight, we flagged down another server who brought over a manager. She informed us there was a "food queue," and ours had been in for 33 minutes--which she said was normal, as the average wait is 30-40 minutes. However, we reminded her that our food order was placed by 11:30 AM, which didn't add up. She responded that the timing was based on when our server actually entered it into the system--something we, as guests, have no control over.
We finally received our food at 12:38 PM. At that point, the server never checked back in with us after we had paid--once they had our money, it felt like we were completely forgotten.
To top it off, the blueberry pancakes arrived without any blueberries or the toppings listed on the menu. By then, we had to leave, having waited over an hour and a half for food we didn't even get to enjoy properly. No apologies were offered--just excuses.
This was hands down the worst dining experience we had during our trip to San Antonio.