Brieanna G.
Yelp
***PREFACE: IF YOU ARE PLUS-SIZED OR WELL-ENDOWED ON THE BACKSIDE, CONSIDER GOING TO ANOTHER LOCATION OR THEATRE***
I called a little while ago and spoke with the Manager on Shift named D about some feedback I had, but wanted to provide it in writing in the hopes that it will assist in improving your overall customer experience -
I'm a plus-sized woman and haven't been out to an Alamo Drafthouse since before the Pandemic began. I was extremely excited to see "The Batman" film and upon entering the theatre for our 2:30PM showing, was immediately concerned with the way the seating is now designed in the theatres at the Slaughter Lane (and possibly other) locations.
The seats are extremely cramped, the tables so close together that an individual that is either plus-sized like myself or well-endowed on their backside have trouble getting into, but more so, out of the seats. While I appreciate the change over to nice loungers with elevated leg-rests, but the spacing is incredibly tight. Once our movie was over, I had an extremely difficult time getting out of my seat and I hurt my back as a result. I don't know about you, but I don't exactly expect to go see a movie at a theatre with the expectation that if I'm bigger than other people, I'll be hurting myself in the process to get in and out.
Manager D told me that there've been several complaints about this from other people, but this is a concern for anyone larger like myself. Had I known that the the seating situation would be so difficult to get in and out of, I would have sought out another theatre to go to. While it is possible to select a seat from the handicap area to better accommodate my larger existence, if I went to see a film with a group of friends of my partner (both of which I did today), doing so would force me to be apart from my group and likely take away from the overall experience.
I know that it's no one's problem that I'm fat, but I know for a fact I'm not the first - nor last - fat, plus-sized individual who will enter your theatre. When it's time to remodel your location (or others), I hope that you will take into consideration that larger people deserve to be comfortable and enjoy their movie-going experience without risk of embarrassment or injury in trying to get out of their seats.
Please take people of all sizes into consideration when remodeling and arranging your seating - it's already difficult being larger if a person has medical issues that contribute to their weight-struggle, and it's even more difficult for some of us to find the courage to go out with people and not feel like you stand out like a sore thumb for your size and the space you take up. We plus-sized folks want to go see a movie sometimes, too - please remember us when making seating arrangement considerations in the future.
Thank you for your time, and I hope this isn't something that gets overlooked.