Alamo Drafthouse Cinema Winchester

I recently went to The Alamo for a red carpet premiere for a film im in called DAYS OF SODOM (The Crow) A Beautiful venue to screen films!! The place is very up to date with state of the art sound and picture. I really liked the lobby area where our step and repeat was set up, the food and drink at the bar was just perfect. Im type1 diabetic and my levels were getting low, the kind bartender she placed my order for a double burger and fries, club soda immediately and got it to me within maybe 10 minutes. She was a lifesaver 🔥😁 i dont know if they had any theatres bigger than the one we had but this one held maybe shy of 200. Im use to much bigger theatres in LA for premieres but this premiere was fabulous and we couldn't of asked for a better place. Highly recommended. 5 out of 5 stars.

Love the theater. However, the food the last few times has really went downhill. This time, during premiere night of Scream 7, it took 68 minutes to receive our food, and the pizza and especially the wings, were ice cold. The fries were decently warm. I get it taking a while to get food, cuz sometimes you're busy. But it should not come out ice cold if that's the case.

Yesterday I came for a double feature of JJK Execution and Five Nights at Freddy's 2 with a friend. It was a great time. The service was excellent. I enjoyed loaded fries with shiner chili during my second film. It was good food for a decent price. The picture quality and the sound were wonderful. I love cinema and they uphold excellency for the medium here. I love it here. You lose a whole star from me for no one knowing the name of the artist(s) who has art up on your walls. A manager of 12 years admitted that they had no idea who the artist is. You have someone's art decorating your walls and none of you know their name? Shame on you.

With a tea, pretzel, coke and a Margherita pizza 🍕 in hand, two thumbs up were given for The Housemaid. My only complaint honestly, is how do you make Sydney Sweeney look frumpy? Loved the movie and her acting as Millie, except she needed a long wool skirt with green and black tortoise looking glasses with a cloth interior beat up Nissan and a white short dress that rode up her thigh to see Showdown. Missed the peanut allergy and the 2 bright light bulbs in the attic. Otherwise, excellent movie! Must read the series!

This is an average quality theater. Over the past 10 years the quality of food has really declined which takes away from its key selling point over other theaters. It used to have restaurant quality food and now it's closer to highschool cafeteria. I also recently experienced a movie that froze several times. The staff is always great. The seats are comfortable. I wish it was better, but I would miss it if it was gone.

Great service, friendly staff, cinemas and restrooms are always clean, nice selection of films and food, and special events for film lovers and makers. Check out new releases here while getting waited on in your seats with food and drinks, attend one of their film festivals or special indie film events, or join their film club. Many past and present Shen I film students have work here, so if you ever have any questions about filmmaking, ask an employee to direct you to the appropriate person or the owner, Steve. (He is very approachable, supportive and really just a great guy!) There are so many truly neat things about this place!

I haven't been here in a few years; movies are mostly streamed now for me. I had tickets for reserved seats (something I'm still not used to) but no one was at the ticket booth to check them. A sign said to see the bartender for tickets but since we didn't need to purchase we skipped her. No one checked tickets to enter the hallway. No one checked tickets at our seats either. Ordering is still done by writing on a piece of paper and sticking it up on the rail in front of the counter. I ordered cheese sticks for $11 and you can see all that bought me (color not accurate due to lighting). I think prices are high across the menu. It is very dark and difficult to read or write. Paying from the ticket's QR code was easy. Service was fine. I'm just surprised there's no greeters or ticket-takers, or even visible management. The specialness of a theater visit is almost gone for me.

Never. Again. What an awful experience tonight and probably a move that will end up shutting this theater down: QR code ordering 🙄 One reason we used to come to this theater was the no phone policy. It's nice to detach from your phone for a while and know that everyone else is doing the same. NOT anymore! NOW everyone has their phones out through the entire movie either fumbling about trying to get their food and drinks ordered OR shining their damn flashlights around trying to find and scan the stupid QR codes. THEN, about 30 minutes before the end of the movie, a server comes out and starts sprinkling havoc dust all over the theater in the form of bills with unpaid balances... to almost EVERYONE. Where did this unpaid balance come from? None of your business, Jan. Just pay it. So, now the whole class has their hands up with questions because you provide your credit card for payment when you order. Server says he doesn't know why your card didn't cover the whole amount and now panic at the disco. ON go all the phones again because now it's a crime scene! Either this man is lying or someone on the other side of the world hacked our accounts and bought 8700 new laptops while we were trying to order fried pickles and a flat soda that we didn't need anyway, but it's been a rough week. Come to realize, maybe this is just the server's way of trying to get a tip because otherwise, they may not get one. However, by bringing you a bill they can run your card in the theater to pay this mystery balance and bring back a sales slip that you can add a tip to. It's a lot for a Friday night outing... probably should have gotten something stronger than the soda. So, where were we? Oh yes! By this point, you've completely missed most of the movie. Or, at least, the important parts, but nobody even cares about the movie anymore. Everyone just wants to go home, which people actually start doing. Yup. Just dipping out of what I can only presume is a really good movie. Ironic for the theater that's claim to fame used to be that it was serious about no phones and no talking because it was THE PLACE for people who actually LOVE going to the movies. And now for the grand finale, and the point in the story where some folks might actually end up on Dateline with Lester Holt telling the world how they lost their marbles at a movie theater in good old Winchester, Virginia because Alamo did them dirty. After finally escaping the exiting herd of fellow grumblers and the toilet paper traffic jam, you are greeted by a polite warning text from Alamo, informing you to finalize your bill within 20 minutes, or they will AUTOMATICALLY charge you 18% gratuity. For what? Again, none of your business, Mary. Doesn't matter anyway, because as you're reading the text, you realize it was sent sometime around the last pothole of your cinematic journey (you know, when you're supposed to be WATCHING THE END OF THE MOVIE!). Congratulations, loser! You have now successfully wasted 2 hours NOT watching a movie you waited months to see, overpaid for cafeteria food, been duped into double gratuity by a teenager, and you did it all from the comfort of your shredded pleather seat with your shoes stuck to God-knows-what on the floor of a run-through theater that smells like dirty socks and bad choices.

We went there it was a fun experience for me and my family. We even got a pretty good meal while there. Its the first time we went to a movie theater that served your food right there in the theater while you watched a movie.

As I'm watching Wicked+wicked for good, I've been waiting for refill on a "bottomless soda" for the last 40 min and also wanting to place a new order but staff seem to serving everyone else but my partner and I. First time at the Alamo and this might be the last time....

Movie (King of Kings) was good, but service, popcorn and beverage selection was fantastic. Can't wait to go back!

Last night, my $250 sunglasses were stolen by someone on the staff or management. I forgot them on the table, when I was driving home I called them up, they didn't answer any calls, this morning I called them up. And the manager Ryan answered and said he seen the glasses that match the description, and said wait on the line while he goes and checks. He then hung up the phone and didn't answer the phone again, after we called 20 more times with no response. We decided to drive out 2 hours to the theater, and they said they didn't have them. Only a bunch of cheap $5 sun glasses that weren't mine. They said sorry that's all they had. After we pushed further they came back with an expensive pair of sunglasses in the back that also weren't mine. Makes you wonder why they were separated from the cheap ones ? ( Simple answer is, this isn't there first time stealing) After I requested to see to cameras, and talk to the manager Ryan, someone on the staff said wait. We waited while he talked to his manager Ryan, Ryan said he was busy working in his office. They said there was nothing they could do. Disappointed that someone would steal from a customer. I sat in Seat in theater 8, row 2, seats 10. Food was mid.

I have to put maybe in the recommended this business for the following reasons: The price of the ticket was not bad and the selection of beers. I was impressed on the announcement that if you are going to be talking or using your phone, you will have one warning then escorted out. Now the bad things: the floor was so sticky that you can hear your shoes tear from the floor. To get to your seat, you have to walk sideways and thr chairs were not that convertible. That's why I gave it a 3. Not bad, but not good.

The food was GREAT and the service was really nice and fast. Just be aware that this is NOT like some of the other Alamo Drafthouses that have reclining seats and individual tables. It is an older theater so it is just regular seats and a high table/shelf in front of your seat.

Everything! Went to watch over Thanksgiving weekend. Very comfortable and everyone was so friendly. Ran out of souvenir cup.

The movie was great and the experience was great. The food is outrageously overpriced though. Two sodas came out to 11.50 on their own. I paid 15 dollars for a ten inch pizza that wasn't even 6 regular slices of pizza. I got a ten dollar milkshake which is expected but it was also incorrect. The workers who brought us our food were mumbling and we couldn't understand a word they said.I paid 80 dollars in total for the tip, tickets, and food. Definitely don't hate the place, but the prices for food are just outrageous. Stop and get something cheap before going.

Thanks for picking Winchester. Great to have this type of movie watching experience. The food is very good and the staff is attentive. Nice to have a "big city" experience in a small town location. Very comfortable seating.

Enjoyed the vegan options! The cauliflower and kale salad is on fire! Service was very attentive Definitely check it out!

They used to have some decent wraps. Not on menu anymore. I asked, but was told that it's spicy. I then opted for their chicken burger. That too was spicy. Can no one make any thing that isn't spicy anymore? I ended up just eating the fries. I would have even been happy if the wrap was like the old McDonald's grilled chicken snack wraps. I wish they would offer the choices of the wraps that they had pre-Covid times. I would think they would be less messier than pizzas. The pretzel we had as an appetizer was pretty good. Other than that, everything else was good. Nice to know that they're doing Crawlers now.

We came in to see a movie. We were early so we decided to stop at the bar & have a cocktail. I had the Alamo Old Fashioned. We also had an appetizer, nachos with cheese sauce.

Went to see Oppenheimer, small crowd. Barbie, next door, must have been very busy as our fish & chips was room temperature and very late. All the beers are inflated by a dollar: Prices up, Quality down, how sad.......

The beer was cold. The food was good. The movie was nice. They could use some updating to audio/visual equipment, but for the price of a ticket and what it is, I'd go again.

The superiority complex here amongst the management team is astounding. I've never seen anything quite like it. They have zero issue with belittling their staff, even with paying customers right in front of them. Now, after observing the way the place is managed, the overpriced....well, everything, doesn't seem so bad.....almost. The place is clean-ish. There's a permanent stickiness to everything and a scent that violates your nostrils upon entry. Food is subpar. Definitely not worth the price tag. Cheap and greasy are the best adjectives to use for the quality. Do yourself a favor: Get some takeout from your favorite place once the movie is on a streaming service, (it usually doesn't take that long) and enjoy an evening in. You'll have a better time and save a small fortune.

Food is not worth the price if you can even get it. Comes cold or not at all. The servers there are nice but can't keep up with everything. Not sure if it's an understaffing issue or what. But it seems that after Covid they have not been able to bounce back.

Drove half an hour to get here. Arrived 5 minutes after the listed showtime. No one else had shown up for the movie so they shut down. Call ahead to make sure they'll actually be open before wasting your gas!

Brought our food out with 10 minutes left of the movie. We told our waitress the movie was basically over and she lied to us and said there was still 50 minutes left. Cold food and lying staff. Not good. Not coming again.

Great place to view the latest flick and enjoy it with some drinks and food. Service has been great every time I have been to see a movie.

This was a knock me to the floor 5 stars, best place ever when it first opened. The decline was disappointing when it began, but now is shocking. First, the food. A location that was good enough to order take-out/take home. Now after a couple of bites we don't even want to see it. Items that were great that are still on the menu are barely edible. Clearly cooked long ago, you can beat nails into a wall with the grilled cheese. Popcorn - if you don't cover up its age with butter or toppings you'll taste that it isn't fresh. Second, the service. Ordered (and had to pay for) popcorn 20 minutes before the movie. 30 minutes in, still no popcorn. What was delivered was a half-bowl, and it looked like a pickup from someone else's leftovers. Refills on a drink? Forget it. Not happening. Buy a ticket at the alamo? Self-service. Doesn't accept/remember your victory account info (which has lots of points, but I can't redeem them anymore either). Seats? Theater 5 has seats that were broken pre-covid. Still broken. Ticket prices? Through the roof. The Alamo company on the other hand makes pretty amazing pre-film entertainment or if the main feature is one in a series, they provide a montage that helps bring newbies up to speed. This local Alamo also hosts a film club with some flicks I would never find elsewhere. Remember the (old) Alamo! My Christmas wish is to bring it back.

The movies, seats, and atmosphere make Alamo a favorite for date night. It might be considered a little pricey, but you get good food and service. I just wish they could find a solution to eating in darkness! I've "lost" too many chicken wings. They either got push off my plate (can't tell cuz it wouldn't make a sound). OR hubby quietly stole it! Very possible! I need more light!!!!!!!

A Great place to watch a movie but the food is sooo expensive. Make sure you eat before your movie.

Having been a former member of the Frederick county Virginia area, I have frequented this Alamo movie and Drafthouse quite a few hundred times while living there. Going to the movies there is a wonderful experience especially when you can couple it with a large menu of items to choose from while you're watching your movie, and that includes alcoholic drinks both inside the movie theater and there is an existing long bar that sits outside the theater. They have a huge amount of theaters to choose from with the newest movies. Highly recommend Alamo

I do not recommend this place in the last three years going to this place of business my credit card information was stolen 3 times the first two times little amounts like $15.00 and $25.00 but this last time they stole $3000.00 and I will never go to alamo drafthouse again.

My wife and I had a great experience at the Alamo Drafthouse in Winchester. The ticket clerk was very helpful and friendly when we bought our tickets. The lobby and restrooms were very clean and neat. The theatre we were in was very clean. We were there for the first movie showing of the day. We were both surprised by how warm and good the pretzel tasted. The two dips that came with our pretzel were also warm and delicious with a little heat from a few jalapeño peppers. The popcorn was also warm and delicious with their popcorn salt and they provided us with a small paper cup of extra popcorn salt. As for the movie, we enjoyed our movie which always helps us enjoy what is around us. Our food service was quickly provided when we arrived and so were the refills. Our diet drinks were in nice sized plastic glasses with the correct amount of ice in the glass, and our sodas also tasted great. We could find nothing to complain about at the Alamo Drafthouse Cinema in Winchester, and we were surprised by their cleanliness and great tasting food and drink. We look forward to our next return and we plan to deversify our food order.

We love going to Alamo drafthouse, great theater, huge comfy seats and the food is honestly amazing - waaaay better than my husband or I expected. Anytime we wanna catch a movie- we always come here - such a treat

Great place. It get a little expensive once you pay the extra for tickets online then food and drinks. I like the whole concept though and hope they add more items to the menu. Also last time we were there no one checked on is or refilled our drinks. (There was only about 6 people in the theater) My son loves their shakes although they are pricey. I would love to see more availability for the 3d movies.

Comfortable. Good food. Friendly service. Great place to see a movie. Great retro events also.

$11 for a midweek evening recent release movie is not terrible. Either that, or I'm just getting used to spending that much money for two hours of escapism. I bought my tickets online, which meant that I got to choose my seat in the theater. I like this option because I arrived late and my seat was still available. The picture and sound quality were very good. The seat was comfortable with cup holders on both sides. If I hadn't been running late, I'd have gotten a beer. Yep, there's beer at the movie theater. Nice options for food at the start of the movie, but I opted to skip this. However, the waitstaff did a mostly good job of staying out of the way and not disturbing the movie-going experience while they got food delivered, drinks refilled and checks dropped off.

Boneless wings were burnt and mostly just breading. Essentially zero sauce on them. We had two orders and both were barely edible. Ordered a milkshake and was missing whipped cream. Extremely overpriced for the quality. Won't be returning unfortunately.

The Alamo is our go to theater for movie viewing. From purchasing our tickets on line and selecting our seats ahead of time the process is simple and user friendly. The theater offers a wide range of movies thats sure to please everyone. The menu is extensive offering everything from the standard popcorn to burgers, nachos, wings and pizza. One of our favorites is the fresh baked chocolate chip cookies paired with a vanilla shake (trust me you will be pleased). The theater offers a full service bar for your libation cravings. The staff is super friendly, polite and attentive to your every need. The Alamo will not allow disrupting patrons and makes it painfully clear they will be ejected from the theater. The days of loud obnoxious movie goers is over so sit back and enjoy the show. I highly recommend the Alamo for your movie viewing.

THE ALAMO IS OPEN. Many shows are free. Look, everything sucks in 2020... If you want to have the Alamo and movies in 2021 and 2022, come support this place. Tip your server, generously. It's a pain in the ass to play the mask game in a movie theater, but your server is doing it for 8+ hours. Show up and support the Alamo which has been the best place to watch a film as long as it's been open.

I attended a conference which met here. The staff is very attentive and the place while aged, is very clean. The staff regularly addressed the concerns of the conference. The food is good, not great, but served the purpose. My only problem is that on the second day, my lunch was ordered at 11:50 and I got it at 12:40. They complained that it was a computer glitch, but still. That was the only problem faced in my two days.

What a disappointment this Alamo location has become. It's a shadow of its former self. Not only has the menu been cut back severely from what it once was, what they have left is poorly executed. Yesterday's visit saw a new menu item--Churro Popcorn--which sounded exciting. In the bowl, it was a wet, uncooked, refrigerator-cold mess of something that might be a churro at some point in its life if it actually hit a fryer. It literally tasted and looked like they took frozen churros out of a box, cut them into pieces, and threw them onto a bowl of popcorn. One bite from a few of us all ended the same way--a twisted-up face and putting the bowl down. Order the cookies as a dessert, and they come out before your meal. It used to be that the cookies not only came out after your meal, but they were hot and fresh and gooey straight from the oven. Now they seem to be Pepperidge Farm-like cookies put in a toaster and sent out. They're dry, crumbly, and completely boring. The pizza was okay...pretty good actually, but it came out very late compared to the rest of the food. This was the last showing on a Thursday night and there were four other people besides my family in the theater. The kitchen was not rushed in any sense of the word. For the first few years after Alamo opened, it was a treat to go there. Now it's just sad, if anything, because it pales so badly in comparison to what it once was. Honestly, I think yesterday is probably the last time we bother going back. Without the benefit of good food, AMC up the street has a better screen, more comfortable seats, better sound, and doesn't make the whole experience feel depressing.

Pizza and popcorn are the only items that are consistently good. Burger and chicken sandwich are dry

My first time coming here. The chicken strips were a little dry but I didn't expect anything fabulous since it is movie theater food. Overall it was a great experience!

Super cool! There is a full menu to choose from while you watch a movie! Ushers bring your food right to you at your seat! Great variety to choose from! Seating is very spacious.

First experience here. My husband and I both ordered meals with popcorn and drinks. We got our drinks and popcorn and never received our food. Got a refund for the food we didn't get and that was it. Not very happy with the service and how it was handled.. very unprofessional.

Fantastic experience! My first time in this environment of a movie theater. Food was delicious, service was fast and stealthy! Overall cleanliness of the venue was pristine! Its like going to a Bruce Springstein concert, this place is the BOSS!!!

LOVE this theatre! I went here with a friend for the premiere of Black Panther and it was an awesome experience! They played Marvel cartoons before the movie and the seats were pretty comfortable. The theatre was packed but I didn't feel squished. They also had awesome food and drink for relatively good prices. The staff was also very nice and helpful. I will definitely return here again!

What to do on Christmas day after all the presents have been opened and you're waiting for dins?! Go watch a movie! And that's where Alamo Drafthouse comes into the picture. A lovely new movie theater over in Winchester, Alamo Drafthouse does movies right. Step inside and you'll see a large bar and hi-boys in the lobby, plenty of great beers on tap. Inside the theater, seats are spacious with a small table/ledge running in front of them. Order up whatever your heart desires and get full-on wait service. There's lots of space between rows for the waitstaff to reach you which means extra legroom for movie patrons. The movie-watching experience is great all-around! We took it easy today food-wise with a bowl of popcorn and chili-cheese fries but the fries were awesome! Crunchy with just the right amount of spicy chili, dee-licious... Sort of challenging trying to eat them in the dark, I made a mess of things! And a Shiner Bock completed the movie snacks. Order up more food by filling out a slip of paper and propping it up on the rail, last call is 45 minutes before movie's end. Too bad that Tron Legacy: 3D sorta sucked but that's not Alamo Drafthouse's fault. And they take the movie-watching experience seriously here with an on-screen warning to not talk or you may be kicked out (if someone else complains)... Yeah, a bit severe but there are some peeps that need this warning! Overall I like what they're doing here and wish we had one in NC. There's nothing like a primo movie experience with good food and cocktails, enjoy it Winchester!

This was my first time going to an Alamo Drafthouse Theater and it did not disappoint, staff was very friendly and food was great! Definitely recommend!

Was impressed with their African inspired menu for Black Panther!!!! Great service and clean theater.

Saw 1917 today and ordered food. The later was a mistake and I got to say really poor.Each of us ordered a milkshake, one strawberry and one chocolate.Both were over sweet and fairly tasteless. Wife had pineapple and bacon pizza which she said was awlful and I had unfortunately fish and chips. The fries were nothing special but the fish was probably frozen and way over cooked. Pretty crappy! We like Alamo, just maybe never food there again.Oh did I mention I'm feeling sick at my stomach?

Always a good time before Covid. I haven't been there since. I usually get the loaded fries with a large root beer.

Ambiance is great for all ages. Service is prompt and the food decent. Good place to enjoy a movie.

Our family very much enjoys watching films at the Alamo Drafthouse. With comfortable seating and just enough lighting, the setting for the film is absolutely perfect. While the seats are usually filled with other film lovers, we have never had an issue with others being loud or obnoxious. We love the Alamo Drafthouse videos that are playing before the previews. Before the movie we usually snack on the delicious chips and salsa and the occasional cheese dip. During the movie our family enjoys the deliciously flavored popcorn. A favorite in our family is the chicken tenders. We were not huge fans of the pizza but don't make that turn you away, they have several other food options. The popcorn is very large and adding butter is optional. The staff is very friendly and make sure to not get in the way of the movie while doing an excellent job. Highly recommend!

Absolutely best place around to watch a movie at. If you get a good waitress/waiter and your food is served hot then it is very good. But that part is a crapshoot. Some are great at their jobs and some could careless and serve your food luke warm at best. But watching a movie here is awesome. High back seats that are declined slightly, Making watching a movie a wonderful experience. I have a bad back and had not went to a theater in many years before coming here. Before Covid hit my family and I went to see a movie at least twice a month and during the hot part of summer we went every weekend. If you have never went to Alamo before then you are missing out!!

I hate to leave this review but have never in my life delt with such disrespectful employees which your company have given the manager title to. I have watched many movies here and Sunday 4/24/22 my husband and I came for the 7:30pm movie arriving at 7:00. As observing seemed the staff was maybe short but definitely not moving in orderly manner. Finally A young man came over to take our order as he explained he don't normally take orders but he's helping out. Ok great. Took our order and left.. we waited and waited . Then we get served our popcorn and no drinks. My husband and I just looked at each other. Girl comes though and and he asked can u check on our drinks been here now for 40 minutes and nothing is coming in orderly form. She said sorry we are behind. Moved on . Then my husband drink shows up but not mine lol.. so with all the disarray he asked can I already get my refill I been waiting for this for 40 minutes. Guy says you need to put ur order in rolls on . My husband is more frustrated. As my drink shows up , Then comes a young guy who refers himself as " The manager ". Not coming to address the situation but to basically call my husband a liar and that he is harassing his staff. Well then my husband still keeping his voice low says excuse me???Didnt know asking about my order is harassing?? And trying to have a somewhat conversation of his side when told to leave!!! Unbelievable. If you are working in the customer service industry, it is safe to say that you will be dealing with angry customers 80% of the time. The thing about anger is that it can be dissipated when you use empathy, apologise and use what you have learned about customer service. While you can't control problems or complaints due to bad service . you can control what you say to customers who are already upset. the last thing he wants to hear are your standard procedures. And words such as Bro, a smirking smile, and told your harassing our employees.. Customers want to feel special and you need to sound considerate of his situation. But instead he was asked to leave. The manager and the hear say of your employees is not laws set in stone but are flexible for consideration. Your manager needs to be trained to emphasize key points in customer service. This way it will prevent irate customers. Remember that in diffusing a customer's anger and frustration, you need to choose your words carefully. Instead of saying, " your a liar & you're harassing our employees and I need to ask you to leave"!!!and more focused on the manager titled and impressing your coworker instead of your customers. More professional & approachable manner would been "Sorry to hear that, here's what I can do for you."When you take ownership of the problem, you are giving your customer a sign that all will be taken cared of - even if on your side, it isn't, not entirely of course. When customers pay to watch a movie they sign up for your service, they expect that downtimes won't occur, after all problems in your service aren't their problems - they're your company's problems. Your customers don't care, nor should they. The brutal truth is - they expect to get what they paid for. Don't make excuses. Apologise but more importantly, fix it - immediately. If you can't fix it, own up to it. Your " manager " needs to learn how to handle it effectively without the need to escalate the issue. Which is exactly what he did. My husband was just upset and needed to be heard. By employing active listening skills, ownership, assistance and most importantly, apologising and choosing the right words during their conversation, and my frustrated husband would eventually be appeased. But instead he was made to leave and then band . Unbelievable actions from your employees whom represent your company. Like