Steven C.
Yelp
How can you mess up the thing you're supposed to be known for in the service industry
My previous reviews of the Alamo draft health have been positive. But their quality and service have dropped precipitously last night in the last few years. I went to the movies for a 645 showing. I arrived at 6:48, sat in my seat, ready to order my dinner for the evening, and enjoyed a show. I thought it was straightforward when I made my order, which consisted of a chicken club popcorn with no butter and a Coke. Given that I only asked, they omitted the butter from the popcorn, tomatoes, and lettuce from the sandwich.
After an hour and 15 minutes, I had still not received my popcorn or drink. When the food runner came to the patrons beside me to refill their drinks, I asked where my food was, and the server replied. The kitchen is backed up. Fifteen minutes afterward, I received my drink. When I received the drink, I canceled the popcorn, knowing I would not have enough time to enjoy it.
Fifteen additional minutes pass, and my food finally arrives, except it is cold. When I got up from the movie to request a manager, my original server intercepted me and stated that they were in a different theater and realized someone had taken my popcorn to another patron, but they never redelivered a batch for me. The server was kind understanding and very apologetic when I returned my food, and she removed it from my bill.
What's surprises me? The most is if you tout yourself as a dinner and movie experience, you should at least make good on one part of your promise providing high-quality food and service at dinner.
What was also disappointing was the fact that when I looked on the app to purchase tickets the app showed most all seats sold which caused me to not sit with my group but when I arrived there were still open seats beside me and them.
Please do better Alamo!