Jon R.
Yelp
I met some friends here for some hookah on a Saturday night, and when I arrived things were still pretty quiet. There was one other party in the main area, and I didn't really get a look at the extension to the room so hard to say there.
Following my entrance though, I and the people I was with just sat there waiting for service. After 15 minutes I waved a server over as she was passing to the room extension, which she had visited several times over the period, and finally ordered some hookah for our group. A friend ordered some pita and hummus, and a smoothie, and I seconded the latter. Another group member ordered some Shawarma.
At 15 minutes the Sharwarma arrived, which isn't bad, at 20 minutes the pita and hummus finally arrived, which, I hate to speak in absolutes, is unacceptable. Of course already using 'unacceptable' leaves me with a dearth of descriptors for the continuation of this review.
See, when the smoothies made it to us at minute 25, I had already affirmed with my companions "Hey, usually when we order hookah at a place we have it in like 5 minutes, right?" and indeed in that time we had seen parties that arrived after us receive their hookahs. I asked if our hookah order was still on and was told it was, just the coals were still heating up (our coals take longer to heat up?).
At minute 30 since our order, another group show up. They have three hookahs on their table by minute 35.
At 40 we get our first hookah, and the others finally follow inside of 5 minutes. On receipt of our hookah, my friend orders some more pita, which had gone quickly in the absence of our planned inhalations.
25 minutes after that, there is still no bread, so when the server makes a rare stop at our table to refresh our coals, my friend asks about it, and gets told something that none of us can really pin down about it still heating or something. At 45 minutes, still with no bread, she goes to the counter to inquire, and gets waved off in a similar fashion. At 60 minutes after ordering (I'm still not sure what to go with after expending 'unacceptable,' but this is definitely that) my friend returns to the counter asking to see a manager. The bread finally arrives, notably without manager, 5 minutes following, but my friend gets told they're sorry and will give her a free desert, which miraculously arrives in the following 10 minutes (though I suppose it was likely something frozen being heated).
Later, about a half hour after the point where my party would have asked for a check if anyone had stopped by, we went up to the counter to pay.
As we left, putting an evening of being treated with what felt like outright contempt given the comparison point of other parties in the establishment behind us (and having had the privilege of paying for it), I felt a sense of calm knowing I'd never have to have that experience again, since I would surely never return to Alamodak.