Cherish Ignacio
Google
On 7/20, in the Aldi (Fairfield) parking lot, I and along with another witness, another customer carelessly neglected their cart filled with heavy items. That cart rolled into the side of our freshly detailed car and caused visible damage.
We saw the customer do it and reported it to Aldi staff and management immediately. Unfortunately, we were met with zero concern, no help, and no accountability. We were told the cameras weren’t working and that Aldi wasn’t responsible — despite this happening on their property.
We followed all the right steps — reported it, spoke to staff, and even contacted the police. Sadly, they gave us no path forward either. It’s incredibly disheartening that Aldi employees would show no care or empathy, especially when we made a genuine effort to handle the situation with respect.
Be careful in this parking lot — there seems to be no support if something goes wrong. Truly disappointing customer service and management. No stars for this experience.