ALDO

My mom and I came in looking for shoes and left with four pairs, three for her, one for me! Winston took amazing care of us. He listened to what my mom was looking for and made sure she found the right fit. He’s the epitome of excellent customer service: friendly, knowledgeable, and attentive. He even guessed my mom’s shoe size with just one glance! From start to finish, we had a fantastic experience.

⸻ Exceptional In-Store Experience at ALDO! I walked into ALDO on a mission to find a pair of jelly sandals my friend had recently purchased. The website and store inventory both showed one pair in stock—but when I arrived, they were nowhere to be found. That’s when the store manager, Marquita, truly went above and beyond. She searched high and low, and although the sandals weren’t available in-store, she quickly placed an order to ensure I’d receive them in time for my vacation. On top of that, she helped me take full advantage of the current sale! Marquita was friendly, relatable, and genuinely committed to making sure all my needs were met. Her warm and professional approach turned a simple shopping trip into a standout customer service experience. Highly recommend visiting this location—you’ll be in great hands!

I went to buy a pair of sandals yesterday June Sunday 23rd 2025 around 10:45 am, the lady who took care of me ( Latina dark skin ) was great , she can made sure I was getting what I was looking for, I asked her if she gets commission for selling, she said no. The reason a mention about the commission is because she did a wonderful customer service, she was very friendly and knew about the product I was looking for like sizing for example. She took care of me from the beginning to the end.

Had the BEST “in store” experience of my life! Not only did I have help from one staff member, but TWO! Employees, Winston and Jay were pretty much my personal stylists! I will be shopping more in person VS online now! THANK YOU both for the OUTSTANDING customer service!

Damian is professional and helpful . He goes out of his way to accommodate my needs and is always patient and attentive. I truly enjoy shopping here and always feel welcomed. Thank you for the great service!

The staff here are really friendly and knowledgeable about the shoes. The sales person Winston gave me enough space to shop and then helped me find a shoe I was really excited about. I highly recommend going in person to the 34st they’ll take care of you ps their playlist is amazing too!

Had an AMAZING shopping experience at the Aldo’s on 34th Street! Jay was the best! He also shared about footwear care and how to elevate my comfortability and stability with my new shoes. I was impressed! I was able to make an online and in person purchase. Can’t wait for it to arrive!

Had a very good experience there. The worker named Winston was one of the best and made the whole visit to the store the best it could be.

Aldo itself is fine, and I'm a fan of their styles. But I've been trying to call this location for 4 days and the line is consistently busy, like they left the phone off the hook or something. Trying to reserve a low stock item and simply can't because I can't get in touch with them. Very very frustrating. What gives????? Would love to be able to speak to an associate so I can secure an item for purchase!

It looks like the customer service at this location has been horrible for years, but I think they've outdone themselves with "Faye" (if this is even her real name). Way to go, Aldo. A 2-minute interaction with this person was enough to make me promise myself that I'll never walk into this store again.

I had an awesome experience with two of the gentleman working at Aldo tonight. The store was closing soon and they had total patience and were so helpful with me. They had wonderful personalities and provided the best customer service.

The only reason I'm writing this review is to highlight the terrible customer service I received. I'm not sure if the store is understaffed, or the people don't feel like helping. I walked in here earlier today to buy a pair of shoes and there was no one to help me find my size. When someone did come, I requested the size I wanted and she 'heard' me and walked off to get the size. There was no response, nothing. I tried the pair and realised I needed a bigger size. I called for her to ask and she went to get me my size. Then another employee came and casually just gave the box to me and walked away. I really did not like the way the staff was, and would have preferred some more help and responsiveness.

I think Aldo makes decent shoes; that are both comfortable, and relatively inexpensive. However, my in store experience wasn't so great, and I think I wont return. I have bought many shoes for both work and casual purposes, but all my prior purchases were from DSW, not the store itself. I saw two pairs of casual shoes online I wanted and decided to drop in on a Saturday afternoon. It couldn't be more apparent the employees are paid by commission because they immediately greet you with a "hello" to lure you in as their customer, but place their eyes are immediately on the next incoming customer before you could even explain what you want (-1). I already knew what I wanted so I asked for them, but one of them was not available in my size. I searched for another, and ultimately found one, but I waited a long period of time for them. When they finally arrive, it was the wrong color. Again, I wait, and wait, and they come out, but after she gave to me, the employee disappeared-- so I am stuck there in limbo. (-1) Overall, I wasn't a fan with the service of the store, its not the most welcoming experience. Also, I noticed they had 20% off full priced items and 50% off sale items--I purchased one of each-- but I noticed the company increased the price from the day previous. For example, the shoes I purchased were full price at $80 bucks with a 20% discount, but the previous before the sale, the shoe was $70. I mentioned it to the employee, and her response was, you're still getting 20% off. (-1). Lastly, the store uses the shoe box as a bag--if you'd like to have a bag, you need to pay a dollar. While it's not much, I think it's a poor business model. I will stick with DSW for their shoes because while they are comfortable, they don't exactly last very long.

I've been buying Aldo shoes, almost exclusively, for almost 10 years. They have a decent combination of style, fit, quality and price. However, my latest buying experience at this particular store was very unsatisfactory! I saw a pair of boots online that I wanted to purchase, and came in to the store to try. The boots fit well. So I bought them; along with another pair of dress shoes. At a check out the cashier started vigorously applying an oil lotion on one shoe and a boot of every pair, while giving me a sale pitch about it making shoes anti-scratch and water resistant. She then got very pushy about me getting the product, with it being on sale, etc. I figured, well, since I already have it on one boot and on one shoe, I might as well buy it, so that everything ages evenly. After I came home I looked at my receipt, and realized that a 25% ($40) on the boot that was happening that day wasn't applied. In addition, the boot (which is brown), with the lotion applied, was much darker than the other boot without the lotion. I then went online, and read all reviews that say that the lotion makes brown footwear darker. It was frustrating, but I figured well, not a big deal - I'd go back, return the lotion, exchange the boots, and get my 25% discount that wasn't applied. When I got to the place I spoke to the manager, a well-dressed African-American fellow with a bald shiny head. I've explained him the situation, and immediately he started accusing me that I was the one who had ruined the boots, and they won't take them back, because the boots are in unsellable condition. He was very animated, and kept making a dramatic face as if I'm the one trying to argue with him. I've persisted on explaining what had happened, and we went back and forth for a while. At the end we've settled that they'll exchange the boots to another pair, and they'll refund me the extra $40 they've charged me (the discount they didn't apply). I will, however, have to keep the lotion and I won't be able to exchange or return this new pair of boots. I'm fine with it, because I like the boots, and I'm not planning to return them anyway. And the lotion was just $10. That being said, I shouldn't be left with that option, and I shouldn't argue explaining myself, when the store employees were at fault. I was just trying to do what's fair. I will continue buying Aldo shoes. But this is the last time I step my foot in that store.

I absolutely love Aldo Shoes and I've shopped at various locations on more than one occasion, however my experience at this particular location was not the best. I came to return a pair of boots that were gifted a size to big and because the same shoe was not in this location, I was ok with exchanging it for a different pair and paying the difference. My boyfriend, mom and I all had pretty upsetting exchange of words with the manager who was there. He told us that the store policy did not allow for exchanges or returns during that time, even though this new "policy" was not stated on the receipt. On top of that, his way of expressing this to myself after having told my boyfriend, which I was not aware of, was quite inappropriate for a manager. I get that the holiday rush can be overwhelming sometimes and that when the store is closing you want to get everything prepped, but his approach was way off. He was rushing to take other customers go-back boxes and slamming them behind register. So unnecessary. And when he was calling out someone's shoe request, calling out the size in Spanish, my boyfriend respectfully corrected him and he responded in a not so jokingly way, something along the lines of "I don't speak Spanish, I'm in America." PLUS, I went to the Times Square location the following day and was told personally that exchanges could be made. So I made my exchange there with NO PROBLEM AT ALL. Meaning the manager from the previous day could have made that exchange for us. I've never written a poor review of any place I've been to, while I have had some bad experiences, but this specific experience was very upsetting. Everyone else at this location, the sales associates and cashier were very kind, but the manager rude, inappropriate and honestly I felt discriminated against.

Good selection of men's shoes and friendly helpful staff. I couldn't really find something here that I was looking for but their sales are very good and a nice selection of shoes both dress and casual.

Customer service was great. I always check out their deals when I'm on 34th street. They are very organized and clean.

just now This happened back On October 19th 2018. There were 2 associates that went out of there way to help me. I believe one was the manager a black male, and a black female who assisted me and ring me up. She was very polite. However there were 2 female associates who were very rude , and inappropriate. One rolled her eyes at me and a few times made me move out of her way and bumped my shoulder. I was looking at an item and the same associate was stamping on her feet with heels loudly to the music right next to me and she was distracting and annoying. The music was loud and she was screaming like a crackhead over it. I'm not sure if she was singing or just making noises of her mouth. Maybe she was special?? She was tall seemed Hispanic decent and She never once asked if I needed anything neither did the other rude ass bitch another Hispanic girl that though acted like she was hot shit. I love how retail workers act so proud and bougie when they make shit salary and have shit hours. Mind you I was working in corporate Fashion and would never act they way these associates did. I guess that's the difference between educated and non educated people. Because you actually have to have a college degree to get a corporate job in fashion I'm sure these girls barely graduated high school no offense to anyone but it's true. I'm also sure that most of them commute from places like the Bronx Queens Brooklyn and other boroughs that are more inner-city urban ghetto type of neighborhood which is why they have such a hood mentality. Because I was a minority myself there was no respect for me there was no acknowledgment they treated me as though I was less than the white customers that walked in the door. I honestly wished that I had never purchased anything in there given the way that I was treated. I went as far as making a complaint to corporate and to no avail I got no response nothing! no one ever reached out to me. so that just goes to show that this company allows this kind of culture they obviously don't care about their customers and what they think so they will never get a dollar from me. as someone that works in the industry I just feel that is so important to appreciate your customers and especially now with Covid happening I'm pretty sure Aldo's is suffering as a result and all I can say is karma, because you need to train your associates to treat customers better than they do and you also need to train your associates to not be racist and to discriminate against certain races and creeds of people. and this wasn't happening from white people this was happening from the black and Hispanic associates racism was coming from them.Which doesn't shock me because in most of the ethnic cultures you know there is a lot of colorism so that stuff does happen but to be in Times Square, New York City the most multicultural melting pot in the world to be treated with such disrespect and disregard by other minorities is actually a little Disappointing and disgusting.

Wow. So much hate for this location. I had great service and was impressed with the merchandise of Aldo. I shall give it four stars! Aldo doesn't have the most comfortable high heels but I did try on the most comfiest pair of flip flop sandals. So much better than Havaianas (spend the extra $5 and buy a pair of Aldos). The designs of their high heels and sandals are really cute. If you are off to a party or a day along the coast, Aldo shoes will make your feet look sexy. This location is one of the larger Aldo stores and is filled with accessories. Pretty earrings, sets of bangles, celebrity inspired sunglasses, and purses in genuine leather and faux is what you will find. The colors are bright and if color is a little too risque for you, Aldo has plenty of neutrals and black for that classic look. There were quite a few shoppers at Aldo today and the salespeople were busting their @sses. I wanted a brand new purse (not the display model) and a salesguy went to the back to get me a fresh one within 5 minutes. He was also juggling shoes so I was surprised he did not forget about me and was so quick to go out of his way for me. The salespeople work on commission at Aldo. Go figure. I love the design of my faux yellow patent leather handbag. I just had to have it and for what it is, it was priced really well. I know some other retailers who would have jacked up the price times two. I've been in this Aldo when it was not as busy. It's not as exciting. Aldo is either hit or miss and today it was a hit with a good shopping day for my coworker and I. If you've ever had a day of retail therapy, then you would understand why I gave Aldo four stars.

Well let me start by telling that I am a huge fan of merchandise offered by Aldo. I really like the designs and comfort offered by Aldo shoes. But this outlet really sucks when it comes to customer service. I have been to this outlet a couple of times. But everytime one always has to search for the store representative, they don't come forward to helping customers. It also happend with me that the representative starting helping the other customer while she was still helping me. Anyday I would prefer the fifth avenue store over this outlet. The staff at fiftha venue store goes out of the way to help the customers.

Are y'all hiring? Not asking because I need a job. I'm asking because you clearly need more employees! Why in the world do you only have one person working the floor with 15 customers and 1 person at the register while the line grows out of control. I went in for one pair of shoes, waited 20 minutes to actually receive it, then another 20 waiting on line. This is not the way to provide good customer service! Please hire. Note: this is meant to be half a star, but yelp doesn't allow that.

Let me start by clarifying that this location gets a 3.5 rating. The day of my graduation, I needed an emergency pair of nude pumps! I searched this Aldo location and pulled four pairs of shoes that I thought might work with my dress. I only noticed one sales person, perhaps the others were scrambling around in the stock room tending to other clients, and I asked if she had any of the available half pairs of shoes in my size. She scanned them immediately and said she did and for me to have a seat. As I sat, I looked around and noticed how organized the place was for such a narrow location. One side was predominately women's shoes while the other side was men's. One section was dedicated to sales shoes while the others were dedicated to unnecessary accessories and handbags. There were several customers roaming around the store and was pleased with how I was able to find a seat. Not too much later, the girl came back and actually took out each shoe and carefully placed it on top of the box to which it belonged on the seat next to me. I couldn't believe it. She was actually giving a presentation of the product! Even though I really liked the shoes I picked it helped me feel more confident about my options. I eventually picked one shoe and she asked how I liked it. She took me to the register and suggested add-on's. I was impressed by the service that I had gotten that day at Aldo as I have never had such great service before. It's a shame the girl never introduced herself to me or else she would have gotten a proper shout out in this review! Pretty sure I'll come back to this location should I feel like braving the touristy crowd of 34th Street!

Nice selection of shoes and hot accessories to match! I love Aldo stores and this one did not disappoint. The employees were very attentive if you have a question or if you're looking for something for your next night out. If I'm around in the city again, I know I will be back!

Worst shopping experience ever!!! I've been shopping at Aldo shoes for years and this by far is the worst customer service ever! The attendants were so nasty and rude as if asking them a question was a crime. They kept trying to make me buy more stuff and when I didn't they were super rude to me. After I bought my items I realized the sunglasses they sold me were damaged. I don't even want to come back to return them just to avoid those stank faces.

Worst service! Ashley and other employee. Actually they don't care because most of customers are tourist.. but name value of ALDO will be down to the earth. I wish top management see this review.

The customer service was on point I got a bag there and i love their little accessories as well cute for an affordable.price. my sister endup buying a matching bag

NO, no, no. This place is awful. The only reason I'm giving it 2 stars instead of 1 is because I'm cutting them some slack for the fact I went in during the holiday season. They had a lot of staff and a lot of bad apples. I waited nearly 30 mins for a pair of shoes, during which time I talked to 4 different staff about the whereabouts of the shoes. Then they brought out the wrong shoes. Then they brought out one that was beat up, and the pair I ended up taking home had mismatching sizes. I will be going into another Aldo's to get my refund because I will not be setting my foot in this store again.

I love the staff here and boots accessories I'm male men but today had a horrible experience with the cashier when I tried to pay a wallet he get me attitude when I said I'm paying cash even I could pay my card he told me just let me finish this (cleaning a pair of shoes that were dirty he was focus on that instead of take of a customer it happened 02/17/18 around 4:15 pm this people don't deserve to have a job, since I'm not asking anything for free , if I go to get something from Aldo never go back to this store never never ever

I will never ever buy shoes from ALDO again. Period. I bought a pair for 150$ and the the leather at the tip of my shoes are wearing off. I then realized that I was sold which was not leather at all. For something that is not leather, I will not pay 150. After all my money does not grow on trees. Terrible shoes.

ALdo's shoes is just ALright. My shopping partner-in-crime came in here on a mad hunt for a pair of boots but ended up only buying a toe ring.

I entered the store and then an employee came to me to meet me .. .. and quickly sought the numbers of the shoes I was looking for. Excellent service they were very kind and also at the time of check out, the girl who was at the register was super nice. I recommend this store for you.

Didn't have a problem finding a salesman on the floor to help me out (actually he came up to me) and they were pretty quick in getting my shoes. The main problem was waiting on the checkout line. It was like 6pm so theres a lot of people in the store and the cashiers were moving like snails...literally because I waited at least 20 minutes on the line to pay for my shoes. I think around 15-20 people were on line while the workers took forever with each person at the register. COME ON!!!

I love aldo, but this particular location just made me feel terrible. I waited for almost 20 min for my shoes, and all the employees were transferring my request between each other: at the end, the girl who took care of me when I got to the store told me she didn't have my size... yes, after 20 min! I prefer don't say here what I feel, but frustration is a very polite word. They ALL suck!

I shop a lot at Aldo's but this particular location. I was trying to return a product that I bought with my debit card as debit and I was at the counter the cashier was everly cashier Id 46641422 was very rude and nasty.when I told her since I paid debit not credit with my debit card I should get the refund as cash, she yelled at me and then when I ask for a maneger a girl next to her Rebecca claim to be the maneger blindly supported her colleague and told me have nice day,and I felt insulted and disrespectful,believe me I will never shop at that store again.

If I can give this place 0 stars I would... This review is purely based on the poor (lack of) customer service in this store in particular. I was purchasing many pairs of shoes and the cashier was being completely rude while she was ringing me up. Avoid and go to another location.

Mediocre staff, decent selection of shoes and easy to navigate the shop with an armful of luggage. I picked out three pairs of shoes that I liked, but then had to hunt down a sales associate to get me the correct sizes. Not sure if they were understaffed or just didn't care, but it was hard to find someone who was working and once I did, it took about 10 minutes to bring my shoes out to me. The sales associate also never checked back with me and was not available when I was ready to pay, so I ended up leaving the pair that I picked out on a bench and bought them online later that night. Probably would not return, but might recommend to a friend who is unsure of what kind of shoe they would like to purchase.

I need laces on my shoes. Aldo apparently doesn't think laces are required, and only uses them on like 4 pairs in the entire store. This wouldn't be so bad, I mean, to each his own. However, the deafening volume of the pointless yo-dj-pump-this-party dance music drove me out of there in about 2 minutes.

I was impressed by the customer service for such a prime shopping area along 34th street crowded with tourists n what not. Alot of selections for both men & women. Found a pair of mens shoes (really comfortable). Price wasn't bad & i saved 15% off some Internet coupon I had, so its worth the try if your on a bargain. It's no high end fashion but they got accessories to put together a couple of outfits without breaking your budget.

I think this location only cares about employees that look good more than employees actually providing customer service. Every time I've been in this store not ONE person has asked me if I needed help. Will not ever come back to this location.

I adore ALDO shoes, as a brand--but I cannot stand this particular store. I have been to others in New York where I have been treated more kindly. I went to this store to exchange a pair of socks that were faulty. Every single sales clerk in that store treated me rudely and acted like I was burdening them by being in the store. There is nothing that I hate more than bad service. It makes me want to stop shopping at ALDO! But I think I will just not go to that store again.

I love Aldo, ehh this store is ok. I mean they do help you, no one has an attitude problem as is customary to have in NYC. I don't know why others have experienced poor service, but hey I guess I've just been lucky. I've been to the store oooh about 100+ times and not once was shocked at how they treated me. The sales associates are stylish which influences me to want to shop more. I love the shoes, and LOVVEEE the bags. Nada bad to say about this here spot. Check it, get those lavender pumps with the turquoise clutch and you'll be stylin'

I stopped there during my random touristy shopping, I didn't get any shoes but found a great deal on watches and bought 2. It looks busy and hopping place.

Vincent sure knows customer service! He's a great manager. I had an issue with a pair of shoes I purchased and he handled it like magic! Thanks Vincent (little italy)

I wish there was a way to give this place zero stars. I went in yesterday to buy a pair of sandals, when I was checking out the guy behind the cashier asked me for my email because it seemed that they did not have more receipt paper left and told me he would email me my receipt. I changed my mind about the shoes and I went back saying I wanted a refund for the shoes, I told the girl that the cashier did not send me the receipt as he told me he would do. Very rudely she told me that they don't keep any customers information in the registers and that I could only exchange it not return it, and I made it clear that it was not my fault since the cashier failed to send me the receipt. She had such a nasty attitude, I don't know how it's possible for people with that type of character to work in a retail store. This place is located in such a good location but the staff is horrible, I will never go back to this store.

Shoes I ordered in the store came in a wrong size.... Like really. Very upsetting customer service for an ALDO store

I love Aldo because they have great shoes,accessories,and bags at great prices. However, be VERY CAUTIOUS about ordering online with them. They use the same inventory that is on hand in their stores instead of a separate inventory like most online stores. This means that if you're expecting shoes in brand new unused condition, chances are slim that its going to happen. I recently placed an online order worth $300 and they shipped me display pairs that had the price tags on the bottom and looked so old and were so dirty underneath that they might as well have been worn outside. Any serious shoe shopper knows display pairs get the most wear and tear from handling. I was so disappointed and disgusted. I couldn't believe. that who ever processed this order thought these shoes were ok to send to a paying customer!!!!! I order from several companies online and this is the first time EVER in my LIFE have I received merchandise in such shoddy condition. SMH. I returned them to a local store and even the associate agreed that I should not have received shoes in that condition. Once again...SMH. I still love Aldo but I refuse to place any future online orders with them. I do not trust their merchandise sight unseen.