Alexandra A.
Yelp
So, normally I don't write a review for a restaurant but I just have to put this out there. My husband, twins, and mother in law went here tonight. We had made a reservation and were excited to dine. Unfortunately, we were brought back outside, upon going in to check in, because there were no available seats inside. Little did I know that we would be put in the outside tent.
Now at first, I thought how cute it was, but then I was bummed that we didn't get to have the experience Of being in the restaurant, like we normally do. Covid has gotten in the way of everyone and their dining excursions, so was really looking forward to this one. I tried to be understanding, as I always try to be, and I reminded myself that we are in a different time right now. In any sense, as soon as we sat down, I could feel the cold draft on my feet. Probably not the best time to wear my shoes, sans socks, but how was I to know that I'd be sitting in an outside tent that clearly didn't have the heat situation in tact?! So I did what I thought appropriate, and I told the maitrê d. His response was one of no care and he told me that there wasn't anything that he could do.
So now we're two for two. What would follow would be a salad that had, I kid you not, no dressing on it. Even my mother in law commented. We then waited for our dinner, which felt like an eternity. You could figure why. It took TWO hours from when we sat down to finally get our dinner. My twins were so tired soon before our food came out that they weren't even hungry anymore. We figured it would be best if we got the waiter and told him not to bother with their orders, only no waiters were to be found and by the time they came out they were bringing our food. To top it off I waited for the silverware and no one was around to bring it to me so I started to eat my delicious shrimp dish with my fingers...
This night was such a disappointment. You'd like to believe that when you spend three hundred dollars on a meal, that you'll have a great experience.
The kicker? We were so disappointed with the progression of the night, that I asked to speak to the manager. As a business owner, client feedback is imperative to me staying on my a-game and I would hope a restaurant owner would want the same. His response? I'm so sorry and I wish you told me sooner. That's it.....
As a person that always wants people to be happy with their services, I would have offered SOMETHING. His comment of not being able to do a thing was not what I expected.
All in all, great food but I think that until I get this bad taste out of my mouth, we will not be dropping a few hundred dollars for this type of night. Disappointments across the board, unfortunately.