gmtmaster01
Google
I purchased a rather lovely coat for my sisters birthday on 22nd December rather impulsively after a spectacular night at the Soho Hotel: unfortunately my hangover caused me to go on a west end spending spree of epic proportions.
I spent £1,500 on the coat after asking the polite and well spoken Pakistani sales assistant to model it for me as I thought she looked like a similar build, height and skin tone to my sis.
I extravagantly made my purchase and asked for a gift receipt should it not fit etc.
My sister came home after Xmas and I proudly and excitedly gave her the gift. I knew she would love it and deserved it because she has been unwell and has been helping me care for our elderly dad despite her condition.
Imagine my disappointment when she tried it on and it didn't suit her! I was gutted..
We spoke and she told me how delighted she was with her gift but she really didn't need another coat. She declined exchanging it for something else as she would rather I got a refund.
I sadly agreed and went to the shop on boxing day only to be told that it is store policy only to give an exchange or store credit ( valid for 6 months). I could only get a refund if I bought online. I somehow kept my cool, explained the situation again but to no avail, apparently it's printed on the receipt and the "manager" would not budge or offer a goodwill gesture.
To say I'm disappointed is an understatement. I feel cheated and ripped off because I made an impulsive decision I now have a coat I can do nothing with. I refuse a credit note and exchange and would rather sell it on eBay for a loss than ever have to step foot in such a cowboy operation again.
I should have gone to a well known, reputable retailer such as Liberty, Brown's or John Lewis or even Marks and Spencer as they really know the basics of being good retailers. Happy New Year to you all!