Alexander House and Utopia Spa, an SLH Hotel

A perfect short getaway for couples! We spent two nights in the Hapsley Room, which was spacious, spotless, and very comfortable. The bathroom amenities were top-notch. The garden was absolutely stunning—I loved strolling around in my boots while it was raining. The spa was peaceful and clean since we visited during the week, and the outdoor jacuzzi was pure bliss. Breakfast was a treat, and the à la carte service was excellent—they make an omelet that’s simply delicious. My only tiny complaint is that the sliced melon and watermelon could have been a bit fresher. Overall, a wonderful stay!

From start to finish, our stay at Alexander House was absolutely amazing.||A special thank you to Malcolm for the incredibly warm welcome, it really set the tone for our stay. The spa was beautiful, and we thoroughly enjoyed a relaxing day there. Dinner was delicious, and our room was simply gorgeous, thank you so much for the lovely upgrade!||The bed was unbelievably comfortable, like sleeping on a cloud, and the breakfast the next morning was exceptional. You can really taste the quality of the ingredients, the scrambled eggs were honestly the best I’ve ever had!||We also had a wonderful massage in the morning, and Helen was absolutely amazing. We left feeling renewed, refreshed, and completely pampered.||We’ll definitely be returning soon, and next time, it’ll be for more than just one night!||Thank you, Alexander House, for an unforgettable experience, you truly did not disappoint.

I would sum up my experience at the hotel as being a 'curates egg' (good in parts). The good parts were the spa and the staff, who were very welcoming and attentive. What let this otherwise nice hotel down were the prices. I know when I booked what I was paying for the room (which was ok, although for the price I was expecting a bit more style), but the cost of the food and drinks was ridiculous. Again, I know that hotel food, etc is costly (don't really know why given that I imagine they source a lot of their products from the the same suppliers as other pub, restaurants, etc, in the area), but even so, the amount this hotel charges for 'anything' is off the scale. For example, a room service order of a bottle of beer, a glass of house wine, chips and some bread came to around £40. For bread read three 'small' slices and dollop of butter on a plate for £6, and a small (and I mean small) pot of chips for about the same price. Why? The dinner was equally expensive, with the crowning glory being the parfait starter, which for £12 got you two quarter slices of soggy toast smeared with a very runny substance that tasted of nothing but fresh air. £12!!!!! My advice is enjoy the spa, appreciate the staff but take a picnic and a packed lunch.

Was very much looking forward to our luxury spa morning at Alexander House with my 3 sisters with lunch to follow. Treatments were booked - two of us had pedicures and two had massages. We felt the pedicures were sadly lacking compared to others we have had but the two sisters who had massages said they were really good and enjoyed them. The pool, jacuzzi, relaxation room etc were lovely and the other facilities were good. I would say the staff were all really helpful, pleasant and professional but they do need to check more frequently on the levels at the various drink stations as these were empty at some. Lunch sounded lovely but, we were disappointed in the side salad that came with the main, as it consisted just of lettuce and nothing else, no dressing or other salad items you would normally expect. Overall though we had a lovely time there but, I'm sorry to say, it could do better on certain things to make it feel more special or luxurious.

We had a lovely one night stay here. It’s a peaceful hotel, clean and well presented. Super meal, awesome spa. An excellent stay. ||The Good. Spa is superb. Spacious, a variety of spaces to hang out in and really slick. The jets in the pool are vicious… it’s no wimpy experience… they’ll blow your wig off! The whole spa experience v relaxing. ||The Bad. Nothing bad…. but we felt the hotel lacked a bit of atmosphere as a whole. Hard to put your finger on it, I think this is down to the lighting…. It really needs occasional lamps, more mood lighting and some personal coziness. It’s done up and is slick, a little corporate aid say…. but it just lacks a certain, I donno… softness. The hotel should grab some occasional lamps, candles, a rug or two or theee, a bit of personality and softness. It’s make the world of difference. |The Ugly. n/a!!!

Our second visit but definitely not our last. We loved it even more than the first time. The staff in this hotel are truly exceptional. We were greeted by 3 members of staff who seemed really disappointed that we didn’t have bags for them to carry. We had 2 dogs, one quite lame, and every where we went a water bowl and dog treats would appear. They were spoilt even more than we were. |The building is beautiful. The food is lush and we treated ourselves to the delux suite which is so comfortable. A huge bed and lovely quality bedding etc. room service is super prompt and again friendly and attentive staff. |The spa we used a lot and had treatments from the wonderfully talented Miriam but again, all of the spa staff are friendly and attentive. |We are already planning our next trip.

My daughter had arranged a 60th birthday treat for her and her mum today (21/09/25) . With several treatments each and afternoon tea. Unfortunately early this morning my grandson was I'll, so my daughter called the hotel/ spa at 8am to see if it was possible to move all the bookings for them both to another day. The reply was no, I'm sure that this could have been rearranged especially as it was a 60th treat. As a father I'm very disappointed that my daughter and wife were unable to spend the day together at a later date. Personally I wish they had gone to Goodwood Spa as this has in the past always proven both helpful and fantastic spa treatments. All I can say is think before you book as this hotel/ spa is only interested in taking your money. I'm sorry for the negative review.

Service Valuation – Extremely Dissatisfied with Food Quality, Availability, Restaurant Service, and Billing Practices||We were deeply disappointed with several aspects of our recent stay at your hotel, which promotes itself as a five-star establishment. Our experience fell significantly short of that standard in the following areas:||1. Food Quality and Availability||Arrival Day: Upon check-in, we raised concerns about missing lunch and were reassured by the reception desk that quality meals were always available. However, we discovered that only a very basic selection of food was offered — mainly sandwiches — at the bar and terrace. The in-room dining options were also very limited and far below five-star expectations.||Dinner: We ordered two identical steaks (medium-rare). One was of passable quality, while the other was nearly raw and inedible. This inconsistency reflects poorly on the kitchen's quality control.||Breakfast: We experienced a 35-minute wait to be served, only to receive very small portions and poorly prepared poached eggs — again, not what one expects from a luxury hotel.||Sunday Lunch: At 1:20 PM, we attempted to sit for lunch. Initially told the restaurant was fully booked (despite only 1/3 of tables being occupied), we were then informed there was a table available, but the kitchen didn’t have enough food for three guests. This was confusing and unacceptable, especially after being told by reception the day before that more options and capacity would be available on Sunday.||2. Unacceptable Checkout and Billing Practice||The most concerning part of our stay occurred during checkout. The reception clerk informed us that our bill had already been settled — with the full amount automatically deducted from our card without authorisation and without even presenting the bill for review.||Upon requesting the bill, we discovered nearly £200 in incorrect charges, including:||Breakfasts that were already pre-paid||A room upgrade charge, despite the fact we had already booked and paid for a suite||Only after we raised these discrepancies did the staff quickly apologise and refund the incorrect charges. While we appreciate the correction, this incident is highly unprofessional and unacceptable, especially for a hotel claiming a five-star level of service.||Conclusion:|The quality of food, the dining experience, and the checkout process all point to a significant gap between the hotel's marketing claims and the actual service provided. We hope this feedback is taken seriously, as it highlights issues that need urgent attention to prevent further guest dissatisfaction.