Donna Rivera
Google
I picked up a birthday cake for my sister's 65th birthday yesterday which I had ordered on July 24th. The employee who assisted me in ordering it was named Ashley and she was so patient, helpful, & informative as I explained how I wanted the cake to look. When I picked it up, the employee who too care of me said, "Did you see your cake in the fridge?", I told her that "No, I did not look in the fridge."(Thought that was what the employees were supposed to do - take ordered items from the fridge to give customers.) I saw that the number 5 done in icing on the cake looked like a 6 (the bottom of the 5 was joined to the top of the 5) and asked if someone could correct it. She told me "If you stand on the side, it looks like a 5." I told her it did not. I asked her again if someone could correct it - she said "I don't know, he may have left." I said "If you have a plastic knife, I'll try to fix it myself before you close the box". She brought it to the back & it was corrected. The cake was beautiful but the cakebox they use has a slightly open perforation on each side of the top which makes the box look folded. By the time I arrived at the restaurant, the top of the box had caved in, falling on the top of the cake, smooshing the writing & flowers on the cake. The owner of the restaurant took the cake from me & could not believe what the cake looked like - neither could I! He did his best to resurrect the cake but I was disappointed & embarrassed as the host of the dinner. The cake was very delicious & light but I am asking Alphonso's to use a heavier box with no perforations in it for their birthday cakes. I am a dedicated customer of this store for over 37 years and never had problems with their regular cake boxes or packaged bakery goods. I have no complaints about the cake itself - my guests & I loved it, but the cake's decorations were ruined by the caving-in of the box's top. I sincerely hope that you will get better boxes for your lovely birthday cakes!