Ellie
Google
Got the Mona Lisa because it sounded good and was the least expensive sandwich on the lunch menu, at $14 (still outrageous, but whatever, it's NYC and a train station). While the overall size of the sandwich was bigger than I was expecting, it was still very disappointing for the price.
Also, the employee taking my order told me it would be a 15-20 min wait *after* I had already paid. Luckily, I had enough time, but what if I didn't? I get that you guys don't want to scare customers away by telling them it'll be a wait upfront, but when you're located in a transit center it's crucial to give people that info right off the bat so they can make an informed decision. Please coach your team on that, or, if it's a top-down policy, change it. Honesty and transparency goes a long way for a business.
Anyway, I don't think I'd choose to eat here again next time I'm at Moynihan, especially with so many other options. The quality of the food just isn't there for the price.