All Nippon Airways

Amazing airline 🤩 Flew on it from LAX-HND the plane was a 787. When I got on the plane the seat was fine. BUT the flight attendants were the best part they were extremely nice 5/5 Then the plane took off. Smooth takeoffs are the best part 😃 I got some food and unlike those 2 Russian airlines were the food tasted like barf the food was not to bad. The in flight entertainment was good 👍 When I went to the bathroom it was really clean 😄 By the time I came out of the bathroom the plane was about to land. Then 5 minutes later the plane landed. The landing was smooth. I forgot to take pictures of the landing :/ Overall would I fly on the airline again. YES!!

ANA is one of my favorite airlines to fly to Asia. They have great in-flight service and the planes are clean and in good condition. Fares can vary in pricing by route, but I have generally found better pricing on ANA through LAX. Traveled from LAX to Tokyo on my way to SE Asia. Check-in was easy and I was able to reserve an aisle seat in the back of the Dreamliner plane, which had a row with only 2 seats in it that gave me a bit more leg space. The in-flight experience is comparable to Japan Airlines, though I like the food on ANA better. The in-flight entertainment system is packed with plenty of movies to choose from to make the flight time go by quickly. Since I have to transit anyway to get to SE Asia, I like connecting in Tokyo since the flights are a little shorter and it gives me a couple hours to walk around, get a bite and shop duty-free before getting on my connecting flight. I would also recommend trying an open-jaw flight itinerary on ANA as I have been able to find good fares flying into one airport and flying out of a different one on my back to the US. This has allowed me to visit new destinations in Asia affordably.

NRT-KUL. Crew was amazing, love that they put on apron when serving food. Their culture is just so respectful. Flight was good, I opted for Japanese cuisine and it was OK, a couple items tasted weird to me. Seat was kinda narrow and stiff but that's because I was too lazy to open up the mat that they provided. They gave us mask prior to landing because they needed to fumigate the entire cabin 👍

Been flying with ANA for years. 150k miles plus. Sometimes the fares are lower if you book through Expedia but I have ANA on speed dial and they’re easy to get through. Seats are good, food not so much, but best sake and whisky options.

I had a flight on December 3, 2024 leaving Chicago and my final destination was Manila. I arrive at the gate in Chicago just a short time before the flight departed because my flight to Chicago was just on time and I had a long way to get to ANA’s gate going to Manila via NRT Tokyo. I was red flagged by an agent of ANA wanting documents showing that I needed a visa waiver because my return trip from the Philippines was beyond 30 days. I explained to the agent that I always report to the Bureau of Immigration upon arrival and get a visa waiver that allows me to stay past the allotted 30 days. He told me that he needed to see the waiver before I left Chicago (which I did not have). I explained to him that The Phillipines Bureau of Immigration allows you to obtain it when you arrive in the Philippines. He threatened to not let me go and suggested that I miss my flight that morning and buy another refundable ticket from any airline of my choice then cancel it or buy a dummie ticket. I had no idea what he was talking about. He asked to see my passport to see if I had traveled to the Phillipines before that day and I had been there 2 times prior. He told me that he would permit me to go although it was against ANA’s policy. Told me that once I arrived in Manila that immigration at the airport may send me back to the US because I didn’t have a visa waiver that allowed me to stay more than 30 days. When I returned to the US I emailed the Phillipine Consular General’s office inquiring whether or not I needed a visa waiver before I entered the Philippines and their answer was I could apply before I left or get a visa waiver upon arrival in the Philippines which I had done on my previous trip. This man had me so shaken and worried during my flight. This airline I could not even send them an email about this problem I had because on their app they state they are receiving too many emails and it may take many days before they can respond. They have a chatbot they want you to use. Before I left for my trip I tried calling their English speaking telephone number and received recordings for me to call back during normal business hours. Customer service is horrible. To their credit I will say that 3 out of my 4 flights going to Manila and back were on time. Service on board was good and the crew were professional.

Great airline for traveling through asia

Beautiful airline, fantastic crew and amazing food. Just one of the best airlines I have flown with. The one sticking point is customer service is severely lacking. Zero priority service for business class passengers. Waited on the phone for 45 minutes and hung up. At the airport in Sydney the check -in manager was combative and rude. She told me any changes I had to do over the phone. I had to persist to get one change on my ticket I think this is a let down for an otherwise fantastic airline.

Impossible to contact. Upgraded seat and ANA supposed to call I 24 hours to collect the fee and they never called. No way now to contact them.

That makes total sense! If All Nippon Airways (ANA) could revamp their business class to meet those key expectations--better seating layout, improved food quality, and overall service--I'd definitely give them another shot. But if they didn't make significant changes, it would be hard to justify taking the risk when other airlines like Qatar, Singapore, or United Polaris already offer a reliably great business class experience.

That makes total sense! If All Nippon Airways (ANA) could revamp their business class to meet those key expectations--better seating layout, improved food quality, and overall service--I'd definitely give them another shot. But if they didn't make significant changes, it would be hard to justify taking the risk when other airlines like Qatar, Singapore, or United Polaris already offer a reliably great business class experience. The frustration of paying for a premium service and not getting it is tough to shake off, especially after a less-than-ideal experience. For me, once I find an airline I can consistently count on for comfort and service, it becomes harder to stray from that. How about you--do you think you'd still keep an eye on ANA if they improved their offering, or has this experience shifted your loyalty toward other airlines with a proven business class?

If your ANA (All Nippon Airways) flight is canceled on the day of departure, the airline has established procedures to assist affected passengers, ensuring minimal disruption to your travel plans. **Rebooking Options:** - **Alternative ANA Flights:** ANA will endeavor to rebook you on the next available ANA-operated flight to your destination. This applies to cancellations resulting from factors beyond ANA's control (e.g., adverse weather conditions) as well as those due to reasons attributable to the airline (e.g., mechanical issues). Please note that rebooking is subject to seat availability and the specific terms of your ticket. citeturn0search0 **Refund Options:** - **Full Refunds:** If rebooking options do not meet your needs or preferences, you are entitled to a full refund of your ticket. Refund requests can be made through ANA's official website or by contacting their customer service. The refund will be processed to the original form of payment. citeturn0search0 **Additional Support:** - **Certificates of Delay or Cancellation:** For documentation purposes (e.g., travel insurance claims), ANA provides certificates detailing flight delays or cancellations. These can be downloaded from the "Issue Certificate of Delay/Cancellation/Diversion" section on ANA's website. Please note that certificates are only available for ANA-operated flights. citeturn0search3 **Important Considerations:** - **Ticket Restrictions:** Some tickets, especially those purchased through travel agencies or as part of a package, may have specific terms and conditions. In such cases, refund or rebooking processes might differ, and it's advisable to consult the issuing agency or review the fare rules associated with your ticket. citeturn0search1 - **Contacting ANA:** For personalized assistance, especially in complex situations, reaching out directly to ANA's customer service is recommended. They can provide guidance tailored to your specific circumstances. citeturn0search2 By understanding these procedures and promptly communicating with ANA, you can effectively manage disruptions caused by flight cancellations and adjust your travel plans accordingly.

I am extremely disappointed with the customer service provided by All Nippon Airways. The agent was incredibly disrespectful, and their behavior left me feeling undervalued as a customer. When I pay for a service, I expect to be treated with dignity, not disregard. This experience was far from what I anticipated when choosing ANA, and I cannot in good conscience recommend them to anyone. If you want to feel disrespected and frustrated, ANA is the airline for you. Otherwise, I suggest exploring alternatives that prioritize customer satisfaction.

1_866*284_3022™ is the primary customer service number for All Nippon® Airlines™. If you need to book a new ticket or correct a minor mistake, such as a misspelling, just call +1 (833) 341-5261™ & the customer care team will assist you.

This one is a scam, do not call them and give them info, they just lost me my fight. This was disappointing and it costed me a lot of mental damage.

Worst customer service of my life (living abroad for 10+ years, flying 2 to 3 times a year) Full detailed story here : https://airlines-experience.com/2025/01/14/terrible-experience-with-ana/ Long story short : My wife, myself and our daughter (3yo) had a 3 weeks-long trip planned in Japan to visit our family. We bought a return ticket with ANA * I and my daughter couldn't make it and joined later by another way * Arriving in Japan, my wife confirmed with ANA staff that my daughter and I will be able to use the return ticket * On the return day, ANA staff refused the check-in and made us pay 731220 JPY (~4900 USD) in new tickets for the same plane, and this, with the most unprofessional staff possible at Haneda Airport, 2 hours before departure (see the full story for details). The company (after many other reasons we refuted one by one) claimed it's their rule, and refused to take in consideration their own staff confirmed to my wife we could use the ticket. Without this confirmation, We would have bought another ticket, much cheaper. We paid, and hopefully we could... else we would have been stuck in Tokyo with a 3yo child, paying for hotels and restaurants waiting for a cheaper ticket, a nightmare in other terms. Back home, We wrote customer support about it and after a month, they replied they cannot identify the mentioned staff, even though we gave them the exact place, day and time my wife spoke with the person. Either it's an awful organized airline, either we don't share the same values about making mistakes, assuming and repairing them, I'll let you judge. In both case, I won't recommend ANA to anybody, neither I will use their service in the future This plane route is the best way for my family to reunite once to twice a year but I'll find another way, even if it has to be longer or more expensive, not a penny of mine will go to ANA anymore.

A very efficient and clean airline with the exception of the difficult booking system. =BOOKING= I took ANA with a party of 9 to Japan for three separate flights in economy. The first two flights went smoothly while the final flight was riddled with issues. Notably our final flight consisted of us all being placed in various rows. Fortunately we were able to get an adult next to youngest child by chance. We tried to purchase seats together upon booking but were refused the option. For the previous flights, we paid $25 per assigned seat but were denied this for the last leg. =FLIGHT= Entry onto the plane was fast, having multiple lanes for people to present their passport, boarding pass and face. Despite having 5 boarding groups and a packed plane, boarding took only 30 minutes. Each seat came with a headset, blanket and pillow. The movie and media selection was limited during the flight to Japan and there wasn't any USB charging port. However, during my flight back to the US, there was a single charging port and a longer list of movies. Domestic flights on the Starflyer included complementary wifi for all guests. When asking for water, we were all given entire water bottles as opposed to a cup. Instead of a screen there were several charging ports instead. Great experience for my short flight. =FOOD= Service was stellar onboard. We were given drinks every few hours, including red and white wine. After every meal, there was hot green and black tea. A bag of rice cracker mix was given at the beginning of the flight and Japanese candy at the end. Lunches and dinners consisted of either entree A or B with set sides. Vanilla Haagen Dazs was given afterwards. Breakfast had a similar format without the ice cream finish. I found the meals to be well seasoned albeit too salty at times. Vegetables could have been fresher but each set seemed well balanced. The service on air was polite and everyone was ensured a meal or snack regardless they were sleeping or not. Ultimately I wouldn't mind flying ANA again but I would ensure that the seats would be placed together. Otherwise, I would rather take another airline so my large party wouldn't have to be split for an 11 hour flight.

WORLD'S WORST AIRLINES--GUARANTEED. Incompetent, negligent, and intentionally deceptive. Promised a refund because of their error (took $700 but no ticket issued) in a few days.. 5 months later and 20 phone calls and emails, still getting the runaround. Received a "notice of refund" in 7 days.. and that was two months ago. Shuffled between Japan, Phillipines and US offices (only open 4 hours a day!) with no resolution, just passing the buck. .. BUT in every phone call they actually refuse to send a confirmatory email, even after giving you a case number, in order to hide all evidence of their avoidance and chicanery...Looks like a lawsuit, but will also not give you their US address or Legal department... They lose 1 to 5 billion US a year.. and I can see why. They should be SHUT DOWN (after giving me my refund, for which I am paying my credit card number 28% interest!

My previous review on ANA solely focused on the premium economy on ground, web and internet services. This, including the clunky ANA App has lots of room for improvement. Customer service on the ground is almost non-existent and has a long way to go. Understandably, I was very frustrated when I could not contact them to make changes to my ticket. And there is no way to seamlessly do so via the App, phone or the web. Enough said. This updated review is devoted only to ANA's in flight business class services. The whole landscape changes if one is to compare the business class cabin with that of Premium Economy. Food and service in business class is top notch. All food selections had a strong Japanese influence, and that included the international choice on the menu. The business class lounge at Narita is superb. I have addressed the lounge food choices separately in reviews of the specific lounges themselves. In summary, make sure your ticket is air tight and you will not have second thoughts on making adjustments. If you can do so, ANA will work well for you.

First review of 2023, and giving the honor to my other favorite airline... 5 stars!!!!! My plane fare from Los Angeles to Manila post-COVID on Philippine Airlines in April, 2022 was about twice the amount I was used to paying pre-COVID, so I decided to look at other carriers for my other trip in July, 2022. Decided to go with ANA after finding a better deal through the ANA website. For about the same price as Philippine Airlines on Economy, ANA gave me Premium Economy for the LAX-HND and HND-LAX and Economy for HND-MNL and MNL-HND segments. Yes, Philippine Airlines is a direct flight, but excited to try out Premium Economy for the first time even with the stopover in Tokyo Haneda. Could not believe my luck when I was informed at the ANA Check In Counter at LAX that my seat was upgraded from Premium Economy to Business Class for the LAX-HND and HND-LAX segments of my trip! Thank you All Nippon Airways! Got to experience "The Room" Business Class on ANA's 777-300ER on the way to Tokyo Haneda as well as regular Business Class on ANA's Dreamliner R2D2 Jet back to Los Angeles. Yes, the extra room on Business Class with the lie-flat seat/bed was amazing, and the food was beyond amazing and super delicious! Loved that I can order anything that I wanted on the menu at any time, and yes, I definitely took advantage. My segments from Tokyo to Manila and vice versa were still on Economy, and I was pleasantly surprised to find that ANA has so much legroom! Philippine Airlines' legroom is good, but ANA's is really really really good! The food was also pretty good and delicious. ANA's economy is so good that I will consider ANA for my future trips to the Philippines in addition to Philippine Airlines. The ANA staff, from the check in process to the plane, was very welcoming and friendly on all segments of my trip, whether I was seated on Business or Economy. Other pluses to go with ANA include the following: 1. Same amount of luggage allowance as Philippine Airlines (2 free Check Ins at 50 pounds each with Carry On) 2. ANA uses Terminal 3 in Manila, the best terminal for traveling to and from Manila 3. If your stopover time is enough, Tokyo Haneda makes it possible to spend a few hours in Tokyo. 4. Plane bathrooms have a bidet! Definitely feels like you're in Japan! Recently booked a trip to the Philippines this upcoming summer, but I found Philippine Airline fares still too expensive. So excited to find a much cheaper fare with ANA on economy. Of course, I wouldn't mind nor decline another upgrade!!!!!

I have used this airline when we travel to Japan. So we have flown with then four flights now. Twice in business class and two times in premium economy. Each time they were really professional and friendly. The nice thing is that business class you get the full flat , lay down sleeping experience. The lounge before you flight was amazing to. The food on board was so amazing and wonderful. You could eat when ever you want. In premium economy you do get the lounge prior to your flight which is fantastic to but the seat only tilts back a little more than economy which is still better than just economy. You only get two choices for food on board. Night and day in the seat class comparison. The staff of ANA is amazing and always there to help you out and do their best to make you as comfortable as possible. It is so nice they include 2 free luggage check in and that they up the weight to I think 70 pounds. This doesn't help when you go to another connecting flight that only does 50. Still so nice. The check in staff was wonderful of course Haneda airport was quicker and less hassle than the US one. LAX was a crazy line and they don't open till a certain time before your flight. Oh I used points to get my flights which was great since I transferred them from our Marriott account. It's totally nice to fly using points if you have them.

For our latest trip to Japan, we took ANA for our long haul flight from Vancouver to Tokyo. Then again for the short-leg connection from Tokyo to Osaka. As well as for our return trip back to Vancouver. For our leg to Japan, we actually got upgraded to Business Class, which was something we were never informed about until we re-printed our boarding passes at the airport and noted that our seat assignments differed from our digital boarding passes on our app. While a very pleasant surprise, we do wish ANA had taken the effort to notify us ahead of time, to prevent any confusion had we not printed physical boarding passes at the airport (something I almost never do) and simply relied on our app (which never updated to the new seat assignments). Service on board was impeccable, and ANA truly lives up to its reputation for delivering exceptional customer service. This stood true for both our Business Class and Economy Class legs of our trip. American airlines definitely have a long way to go to even come close in the level of service delivered. At one point during my return flight from Japan, one family actually completely missed the boarding and takeoff time. Instead of simply taking off like any other airline in the world would have done, ANA actually held the flight for 20mins because the passengers had checked in luggage and they wanted to remove it from the plane so it could travel together with the family once they were re-booked. The even crazier part of this story is that the family showed up during that 20min crew delay to look for their luggage in the hull, and the gate crew actually LET THEM BOARD! The family sat behind us and we saw a bunch of duty free bags in their arms, so they clearly paid no attention to the time while they were all busy shopping. This was obviously extremely frustrating to us and the other passengers who got delayed as a result, but it really demonstrates how much ANA will bend over backwards to help ensure every passenger has a good flight. ANA planes are definitely not the newest, but they are definitely designed with more comfort in mind than you will get with any American airline company. Everything from wider seats and more legroom, to footrests for all seats in Economy class. It was extremely gratifying on a nearly 11hr flight to still have leg room AFTER shoving my backpack underneath the seat in front of me. Only thing I would have liked to have seen is newer monitors that support bluetooth, as it's rather wasteful and antiquated to have to issue a headset to every passenger. The Business class seats go full flat, and have a half-partition for partial privacy if you're in the center aisle with someone to your side. It would have been nice if the partition had the ability to extend fully instead of being stationary, for if you happen to be seated next to a complete stranger. On our return flight from Osaka to Vancouver, we unknowingly got booked onto their Pikachu Jet. This was completely unbeknownst to us in advance, because the flight details did not state anything about this being a special flight, and the gate location did not have windows for us to see the plane prior to boarding. It was not until we were in our seats when we noticed all of the Pikachu themed items, such as the headrest, flight attendant's aprons, the cups and napkins, as well as the Pikachu themed souvenir pack they give out near the end of the flight. Although we did not partake, they apparently offer a lot of Pokemon-themed gift merch for sale as well on this flight, as well as quite a few episodes of Pokemon to watch on the in-flight entertainment. During deboarding, they piped the Pokemon theme song over the PA, which was a nice touch. The only thing keeping this review from 5-stars is ANA's antiquated website, app, and lack of available customer service agents via phone. We had issues selecting our seats during the initial flight out, as well as checking in for the flight back. These issues persisted through both the website and the app, both of which was particularly clunky to navigate. The only solution offered for the former was to call their customer service, which kept my wife on hold for over 2.5hrs before a live person answered the phone. As for the check-in issue, both the website and app both came back with a technical issue error message, and would only suggest checking in at the airport as the only recourse.

ANA has stranded my wife in Haneda airport due to a canceled connecting flight during Typhoon 07. She's halfway through the trip, and ANA has "ghosted" all the passengers on the flight. Your flight home is canceled. We have no alternate flights available. No hotels. No meal vouchers. An announcement was made telling all of the passengers they were on their own. The ANA staff then closed the gates and terminal, shut off the lights, sent the local phone to voicemail and left. We have no idea how my wife is going to get home. We have no idea where she might be able to stay during the natural disaster. I'll never trust my wife's safety to ANA again.

Customer agent employee "Pok" was not very helpful. Did not want to assist with booking assistance even though his manager ,"Katie", stated they are able to when he called her. Not being able to assist is different from not wanting to assist.

ANA experienced a mechanical issue with their tire that delayed our 14 hour flight to Haneda Tokyo. It caused me to miss my connecting flight to Vietnam. When I landed, I was greeted by gate agent Mine K who was extremely sarcastic, rude, and unhelpful. The only option she presented was to rebook me onto another ANA flight next day and wait at the airport for 24 hours. I asked to be rebooked onto a Japan Airlines flight that night to Vietnam, in which she lied to me and other families and said it was full. She even threatened to cancel my entire flight and for me to pick up my bags when I said waiting 24 hours due to a mechanical issue was not acceptable. She was ok with leaving me stranded at the airport and losing thousands of dollars on my flight. I asked to speak to a supervisor and they were able to get me onto the JAL flight. When I boarded, I saw all the open seats and rows and immediately felt bad for the other families that bought Mine K's and other ANA employees' lies about the flight being full.

Your shitty ass website put my name as MR. Steve and now when i try to claim my flight award I can't do so because YOUR SITE put my name as MR. Steve. And I can't even change my name on your shitty website. So now I'm stuck waiting for someone to pickup the FUCKIN phone. OH and btw the toll free number that loops every 30 seconds is THE CHERRY ON TOP of the SHITTIEST experience I've ever had. You stole my rewards points and I'll never get them back. FUCK YOU. Signed, MR. Steve

I so badly want to give Al Nippon Airways 5 stars because their in-flight service was incredible! The reason I can't give 5 stars is because their customer service on the ground is non-existent. After purchasing my roundtrip ticket from Los Angeles to Bangkok, Thailand months ago, I had received an auto generated email from ANA to "contact ANA customer service about a change in my flight itinerary". Their customer service number - 1 (800) 235-9262 is USELESS! I was on hold for more than 1 hour an never got through! The virtual chat agent couldn't help an referred me back to the toll free number. I tried 3 times, wasting over an hour on-hold every time I called and never was able to contact an agent. I ended up driving 50 miles to the ANA office in Torrance only to be locked out an read a sign that said call their customer service line! ANA on the ground is still playing Pandemic in 2023. Jeez! I got desperate an went to the ticketing counter at LAX to find out what changes were made to my flight. The ONLY change was the type of Boeing 787 layout. ANA has 8 different layouts for their various 787s. It was something I could have dealt with at check-in! Nothing major! The inability to contact an agent after being instructed by the airline to contact them is unacceptable. ANA more than made up for their incompetent ground service in the air. Before my flight, I was thinking ANA will get a 1-star rating from me. Their flight attendants were all professional, friendly and attentive. Food was the best I've had in coach and they were very generous with the booze. My return flight was even better. ANA even turned me on to a new (new to me) Japanese beer that I will seek out at local Japanese restaurants. It's in my photos. Clean aircraft, great onboard food, generous with the booze, excellent service from the flight attendants, on time, didn't lose my luggage, I have no complaints about their inflight service. My suggestion is to rehire your customer service agents and reopen your offices to the public - especially if you're sending out emails to contact them.

I have flown ANA three times to Singapore in business class, fortunately, and they have always been excellent in service and amenities. In fact on one round trip one of the cabin attendants recognised me and even remembered my name. I am sure I was not that memorable on a long flight. On another trip, I was delayed about 8 hours in Narita Airport because of a typhoon flying over the area. Since I was in the business class lounge it was much less stressful and there was food and drink available throughout the whole event. I took a short walk outside the lounge to stretch my legs a little and found that the ANA ground staff had brought out free snacks and drinks for the economy passengers stuck in the terminal. A small gesture would go a long way. US-based airlines can learn a thing or two from ANA.

Passengers on ANA airlines take notice if you google for a customer service number. We found one (877)925-1731. Called and was told by John w English accent that it is a consolidated call center. He had access to our confirmation number and said to change would cost $975 but he can waive $300. He sent me a txt w a new confirmation number of the flight we want. We texted him back and said we are ready. John called back but this time he had an Indian accent and said he couldn't hold the res and it would be $775. I googled again and found a new number (800)235-9262. Was in hold for 49 minutes but reached someone w a Japanese accent. She couldn't find the new confirmation number John gave us. And the change is only $280. Be careful if the customer service number you find for ANA and probably other airlines.

Okay...why they have negative reviews??? They are the most polite airline in the world!!! And Food, OMG! I can't resist! LOL. FLY, ENJOY AND RELAX GUYS!

One of my top 3 favorite airlines to fly hands down. I may be bias with my Thai Airways but since Thai doesn't fly out of lax anymore, my next favorite airline to fly to the motherland is ANA. Top ground staff around, basing their customer service straight from the Japanese culture. Great customer service onboard. And all around top customer oriented airline. One of my top choices to the Far East!

On their economy deluxe, there are like economy class in Cathay Pacific airline, Singapore airline, or other airline. The food is not good taste. It is waste of money to purchase economy deluxe. Economy class is good enough.

This is for confirmation ID299F United Airlines, and All Nippon Airways 2LY21VA. I bought a ticket for $1,010 from LAX, USA to Da Nang, Vietnam). United Airlines and All Nippon Airways extorted me for $1815.30, and I had to pay an additional flight from Singapore to Vietnam for $320.01 from Jetstar Airlines resulting in damages of $2170.31. They did this by United Airlines employees at the call center me that I met all criteria for travel to Japan. In addition, the United Airlines app (which I am a member updated me on their app about all requirements needed). None contained any information about baggage policies to Japan. ANA Baggage Policy https://www.ana.co.jp/en/us/travel-information/baggage-information/checked-baggage/ All Nippon Airways/United Airlines said I could fly to Japan as long as I left my bags in the middle of the airport! Then, they told I could just go to Japan, and buy a ticket their once I got there. However, they contradicted themselves a few minutes later. Then, they said I couldn't get on the flight because they said I had to pay for their overpriced ticket. The going rate was $350.00 to Singapore (one way). They charged $1,815.30. I told them that I spent thousands of dollars on hotels, and accommodations. I asked them to show me where Japan's "mysterious policy" is. They told me that it doesn't exist, but that's the rule, "sorry." Here is the phone call with United Airlines saying that what they did to me was wrong, It's towards the end of the call. https://drive.google.com/file/d/1awxa7T6HcTNwLYj8DACY3JiZp7vzLJx3/view?usp=drivesdk Here are statutory laws regarding transparency, and charging more money at checkin. https://www.transportation.gov/individuals/aviation-consumer-protection/buying-ticket In addition, United Airlines/All Nippon Airways extorted me for 500 dollar COVID test in December 2021 of a test I didn't need. I got my money back from the bank, and United Airlines gave me money and flying points.

Thank you Ana airlines crew on 6 flights Nh 834 Nh Ho Chi Minh - Tokyo Narita july 6 year 2023 Nh 898 Ha Noi - Tokyo Narita july 5 year 2023 Nh 6 Tokyo Narita- me Lax International Airpolt july 6 year 2023 2023 Nh 5 Lax International Airpolt -Tokyo Narita August 1 year 2023 Nh 897 August 2 year 2023 Tokyo Narita - Narita Ha Noi Nh 833 Tokyo Narita - To Ho Chi Minh brought my cousin in Ho Chi Minh and my friend in Hanoi, the hostess was friendly and polite delicious food

Have been on hold now for over 50 minutes just waiting for customer service to help me get seated with my daughter on a return flight that was already purchased. Wow, this the worst customer service wait I have ever experienced! Unbelievable!!

Impossible to get ahold of their reservations. I called a line where the agents from India picked up right away, but they can't help you. They asked for the time of my flight and they couldn't even find my flight nor bother asking for my flight number. They redirected me to another line which I was on hold for an hour and still never talked to anybody. The other Asian carriers all have direct lines to their local reservation offices. I guess ANA is too cheap to hire local staff.

Avoid ANA if possible. Poor backend ticket tracking system and atrocious customer service. Had a horrible experience with ANA airlines flying from USA to Vietnam and back with my mom. The flight to Vietnam had 3 legs. The first two legs were managed by Delta Airlines and went perfectly. The last leg was ANA and was appalling. For the 3rd leg of the flight specifically (Tokyo to Vietnam), I was unable to check-in online and was told to check in in person. I arrived at Tokyo Haneda and immediately went to the ANA staff to get their help checking in. For two hours, the ANA's Japanese staff were unable to find our tickets. Eventually, I called the US ANA helpline who were able to find the tickets within 15 minutes. However, it was too late and we were delayed 24 hours. The ANA Manager was obsessed with deflecting the blame. She blamed Expedia and ticket changes however, when we pointed out that the other legs of our flight went fine. She tried to convince us it was our fault that we didn't have the ticket. As if it was our job to access their system and track/print our own ticket. A ticket, by the way, which the US Reservation center had, but the Japanese ANA staff in Tokyo Haneda were too inept to find. I pointed out that my mother, a 63 year old cancer survivor, needed a place to sleep besides the airport benches, and pushed for just a hotel room as compensation. But the ANA Manager refused to provide any compensation whatsoever, became visibly upset at us, and said we should go back to America. The return flight was deja vu. 12 hours before the flight, I was once again unable to check-in online. This time I immediately called ANA and described the issue. The ANA customer representative told me our tickets are confirmed, I have her repeat this confirmation 3 times. But lo and behold, when we arrive at the airport, we are told they don't have our ticket. Fortunately, we anticipated this and arrived at the airport 3.5 hours early and were able to make the flight after a substantial delay at check-in. ANA doesn't seem to have their ticket management system together and even worse, when they screw up, they won't own up to their mistakes. Absolute disgrace, avoid if possible.

I was obligated to fly business class with them last summer, main reason was because I want to see my girl friend in Vietnam, it was a last minute thing, and because of Covid, people bought all the regular tickets, so I don't have a choice if I want to see her, even the travel agent asked me whether or not I was sure that I wanted to fly at this time. Yes, $3000 round trip, I must be crazy right? But I was amazed by their quality. I wish they didn't have that Covid restriction so I could get out of Narita airport and explore Japan while I was waiting for my flight, everything on the plane was amazing, hand crafted ramen noodles from top Japanese chef, welcome cocktails with a little welcome gift, all hand crafted in the finest details, I can order food anytime I wanted, as much as I want. My seat were spacious, it can recline and I can sleep til I landed without any interruption. When my layover was longer, they put me in the vip lounge with 24/7 food supplies, showers, big chair to rest and many more, still wish I could afford flying with them again in the future, but it was well worth it.

Horrible service. They wouldn't let me seat next to my child who needs medication. They refused to help and told me to deal with seat assignment at the airport. Just horrible.

Flew from Mumbai to Tokyo and onward to SFO in ANA Economy seats. Flight attendant would not serve me hot water! Flight attendant mentioned they do not have hot water. That statement is one of the most ridiculous things I have heard in recent times. Later found out there were no hot drinks being served (coffee/tea) in the Mumbai to Tokyo flight. If you are a vegetarian the food is a nightmare!. I did the mistake of not pre-ordering vegetarian meals due to which I had no vegetarian options. I had to manage with some bread and other auxiliaries. The general attitude of crew did not seem welcoming or warm. On a positive note the seating is good with a bit more wiggle room compared to other flights.

I felt guilty not writing a review for Nippon after comparing it to Singapore airlines so here we go....I took Nippon Airlines to Singapore and though it was a 17 hour flight, they made it rather easy to deal with. I was in the center aisle with tons of leg room. I was able to get up without bugging anyone to move and the food was rather good. I don't remember how many times I was fed because I was asleep but I was awaken every time to be fed....what a life! I bet this is what babies feel like! Anyway, it felt like I was eating a lot! and maybe I was! The service was great, granted, there weren't any beautiful girls in Singaporean outfits like Singapore airlines but the service was still great. We had a smooth landing and I arrived in one piece, so I can't ask for anymore than that. Thank you, Nippon!

Flew ANA for the first time in November 2017 from LAX to Tokyo Haneda and Manila. I usually use Google Flights to search for ticket prices. The price of tickets to ANA were significantly less than other airlines. I've heard a lot of positive comments about this airline so I was excited to try them out. First of all the customer service is excellent. Check in experiences at all three airports was fast and efficient. The food and entertainment on board were very good. When I arrived at Haneda from Manila, there was a long line at immigration and by the time I got to the baggage carousel, bags were nowhere to be found. I went to the ANA customer service desk, 2 employees quickly brought out my bags. I love to visit Japan so I'll be taking ANA flights in the future for sure! Arigato ANA!

I had recently fly ANA and is mostly satisfied. They are rated top 10 airlines in the world and so I was having high hoped when flying this airline. First of all, if you looking for leg room in an economy seat without the need to pay extra than this is no doubt the best international airline. Some of their planes had as much as 34inch leg room and also the seat in front of you can't move much at all, unlike many other airlines which can be a good or bad thing depending on the personal reference. But no longer you need to worry much who is front of you that might keep push the seat back. It got all the modern stuff like USB outlet and AC plug. The touch screen isn't as sensitive as some other like EVA airline. The entertainment is more limited and more on the domestic side but if don't speak Japanese then you won't understand those content. The food is hit and miss, the funny part is that the western food was better than the own domestic cuisine. It was suprised to me and the western food give you more food it seem. However the thing I like of their food more is the little touch like the rice cracker snack, soba noodle, and the vanilla ice cream. The service is pretty good and restroom do clean quite often, the seat is not bad and the noise isn't as bad as i think maybe cause I was wearing noice cancel headphone. I highly suggest you invest this for just about any long distance flight. I almost miss my connected flight in Narita.. they still make you do security check even for connected flight and was not necessary. Overall, this is a good airline especially if you looking for best seating as economy class flight to many destination in Japan also some in Asia.

ANA Airlines is a Japanese Airline which I've used several time while flying to Bangkok Thailand. It's one of the better international carriers. The quality of service is fantastic, the restrooms on board the 777 is huge. The food is much better than US carries for sure. The flight attendants take extra care In assuring you are taken care of. The economy class seats fold down lower than most. I would highly recommend ANA!

I am in shock there is not more reviews for this airline. I love Nippon Airlines. They are polite, nice, well groomed and pride themselves in providing great service. How can you go wrong? You can't!! Book today and come to Japan. I wish they had Nippon Airlines for domestic flights.

I'm so glad I booked with ANA as first international trip out of the states. Their airplane food was enjoyable. Economy was roomy too! I slept most of the way and wasn't too bad. The flight attendants have a super high tolerance for dumb responses too. There was this one lady on my flight who kept turning away possible plate food they offered cause it wasn't her first choice by the time they asked her. Being on the very back of the plane doesn't guarantee you all the available choices girl, deal with it and don't be such a snob.

I love ANA. Every time I fly international especially on long haul flights, I make an effort to book ANA. Flying on ANA on F and B classes is a whole new level of comfort and service as compared to the American carriers who fly the same route. For F and B classes, I like how you can order food and snacks at any time during the flight, and that's in addition to the regular meals they serve. The restrooms are consistently clean and the amenities are restocked. And their lounges are far superior to what I have seen in the states. Again, clean, and well maintained with more variety on foods and alcohol. If you have the opportunity to fly ANA, I say splurge a little bit just so you can have that nice experience especially for medium and long haul flights.

This review is for my economy class flight to Tokyo on ANA's Boeing 777-300ER. On this version of ANA's Boeing 777-300ER (version 4 on Seat Guru), there are two economy class cabins in a higher-density 3 X 4 X 3 layout. The forward economy class cabin is smaller and more private with only 6 rows of seats whereas the rear cabin is much larger with 13 rows of seats. All economy class seats are 17'' wide and have 31 inches of pitch. It's a tight squeeze. And keep in mind, bulkhead and emergency exit row seats will have their IFE monitor and tray tables located within the fixed armrests so seat width in those rows will be further reduced slightly. My personal opinion is the seats in the forward mini-cabin are more ideal than the larger, more crowded rear cabin. However, if you are traveling with another person, try to get the seats on the left or right sides of rows 39 or 40. They are in sets of two and offer more space in between the window seat and the wall. Waiting at my seat was a pillow, day blanket and set of plastic headphones. Storage-wise, you can store you items in the large overhead bins or under the seat in front of you and your electronic devices such as iPads and laptops can be stored in the seatback pocket. In addition to the main seatback pocket, there is a secondary mesh seatback pocket for items like your wallet, glasses and cell phone. I like the mesh pocket as you can see what's in them reducing the chances that you will leave your valuables behind. Each economy class seat is equipped with a personal entertainment system with audio/video, on demand entertainment, a foot rest, coat hook, USB port, universal electrical outlet (located under the seat) and personal reading lamp. The HD in-flight entertainment monitor is clear and crisp but the entertainment selection itself was very weak. For their "new releases", there was only a selection of about 8 new movies including titles such as Jurassic Park, Minions, Mission Impossible: Rogue Nation and Train Wreck. As for their "Hollywood Hits" section, add on a handful of movies such as the other Mission Impossible movies, Edward Scissor Hands and Minority Report. If movies aren't your thing, there are audio channels, video games, a moving map, forward facing camera and seat-to-seat chat functions to keep you entertained. Lucky for me, I haven't seen any movies lately so I was able to keep myself entertained with the mediocre selection of movie titles. Lunch service started with drinks and a package of rice crackers. Alcoholic drinks (beer, wine and spirits) were complimentary but it was a very limited selection. We had an option of a Japanese set meal or an international option. I went with the international option, which consisted of a cold cuts starter, potato salad, bread roll and the meatball with vegetables (hash browns) main dish. I know. It totally sounds random right? Meatballs and hash browns? But surprisingly, it tasted really good and I ate it all. After I was done eating, my tray was taken away and the flight attendants came by with Hagaan Dazs vanilla ice cream. After lunch, I reclined my seat back and settled in for a movie. Seat comfort was really nice. Unlike the fake seat recline on ANA's 787 (where the seat pan just moves forward but the seatback is fixed), this seat had a real recline and it was pretty decent too. Halfway through the movie, I fell asleep and was able to actually get about 3 hours of rest. That's pretty good for an economy seat. In between meals, beverages and snacks such as rice crackers, bananas and chocolates were laid out in the galleys. About two and a half hours before arrival into Tokyo, the cabin lights were turned on and the cabin crew came by to prepare for our pre-arrival meal service. Hot towels and beverages were distributed followed by our meals. Our two options were shrimp and scallop pasta or port wine braised chicken and pasta. I went with the chicken and pasta, served with a side of fruit, yogurt and a bread roll. Again, it was a weird combination of items and flavors but I was pleasantly surprised with how good it tasted. Overall, I was happy with this ANA flight. The seat was a bit narrow but I was happy to see an actual reclining seat. I was also glad to see they have improved their catering since my last flight with them. Their food used to be one of my biggest complaints but it looks like they have stepped up their game a bit. So now my only complaint with ANA is their mediocre movie selection. If you're into Japanese movies and Anime, you will be happy but everyone else will long for a bit more entertainment. If you like my travel reviews, feel free to check out my travel blog. The link can be found in my profile. Thanks!

Today my wife had to fly out to Tokyo, Japan for her work with the Department of Defense. As a result, she purchased a flight with ANA and thank the stars and heavens she did. Simply put, ANA employees are truly amazing. The best customer service airlines we've ever experienced in our so many years flying internationally around the world. Our first amazing encounter with this amazing airline was with 'Emir' at the ANA international counter check-in desk at the Tom Brady International Airport. While checking in, 'Emir' was the most gracious, patient, kind, super professional, check-in employee we've ever encountered. His kindness was truly one of a kind. He helped my wife better organize her overweight luggage to the point that it didn't cost us too much, as times are tough these days. Needless to say, we still had to pay for extra baggage, but 'Emir' made is less frustrating than we ever experienced at all other airlines over the years. In the end, the check-in process was simply amazing. 'Emir' was literally the epitome of customer service. Experiencing 'Emir's' help will always make us fly ANA. Thank you ANA. ありがとうございました

They cancelled my flight after months of being booked. We booked early to get a good deal on this flight and now that our flight is getting closer, they just decided to cancel it. Asked why over the phone and couldn't provide any good reason. They kept telling us to contact the consulate for the travel restrictions. Couldn't provide any links and they kept on saying "i dont know about other airlines but ANA can't travel there". No help whatsoever. Now we have to find another flight when prices have increased already and pay for the rebooking of our hotels, cars, etc. Really frustrating experience.

The only long distance flights that are truly enjoyable are business and first class. I'd rather suffer coach and have enough disposable income to share with those in desperate need. Starting with the assumption that a 10+ hour flight is not going to be a delight, ANA exceeded my expectations in legroom and service. The cabin crew were wonderful and the flight crew talented. Coach food is never great but it was no worse than I expected. I can't give 5 stars to any long coach flight but I would recommend ANA based on my one experience. I am flying with them again tomorrow. Hopefully, it will be comfortable.

This review is over due. My partner and I flew ANA last year to Tokyo during the cherry blossom season and it was a very smooth experience. We flew there direct from LAX to Haneda and Narita to LAX back. The flight was on time. The food was fine and the seats were comfy. The crew was very efficient and very kind but most importantly, my luggage didn't get lost. The one thing that threw me off though was when we were waiting for our flight back at Narita airport, I was randomly asked to be screened for a second time. They took me into an area where they searched my bag and asked some questions. They were polite and it was a quick process but it's never happened to me before and caught me off guard. Overall though, it was a great experience and I'd definitely fly with them again next time we go to Japan which I fell in love with by the way.

Before Flight: First time flying with this airline. Because my family and I (a family of 4 people) bought the tickets prior to Jan. 7, 2015, so we were told at the time of check-in that free allowance baggage was limited to 1 free piece not to exceed 50lbs. We had 8 suitcases each weighing about 50lbs. We are frequent overseas travelers and this was the first time we have ever heard of this rule. Normally with other airlines, you get to check-in 2 pieces, each with 50lbs limit. After so much convincing at the counter and to the supervisor, they finally let us off the hook from paying for other 4 baggages. During Flight: Food and service were okay, but I have experienced better. In-flight entertainment was okay, although I can't really review about it since I only listened to my songs in my iPhone. On a positive note, one of their restrooms on B777 designed for disabled passengers is amazingly roomy! I have been flying around the world for the last 27 years and this was the very first time I have actually been in a spacious restroom in an airplane.

My family and I have flown to Japan a on a few different airlines. This last flight we decided to use a Japanese carrier, specifically ANA for the generous seat pitch and we scored three tickets for a very nice price. Seat pitch were the same as advertised, a very nice 34" for economy, and everything else was standard with all international flyers. We will definitely keep ANA on the short list for future flights. EDIT: This was LAX to NRT

***ANA is a nice airline for international flights--decent food and pleasant service; they seem to have older planes though and there might be a significant loss in comfort/amenities when choosing ANA over an airline with newer planes*** ANA (All Nippon Airways) is a Japanese airline that is part of the Star Alliance; therefore, United frequent flyers can earn miles with ANA flights. ANA is very comparable to United's international flights (at least in terms of Business Class). Business Class tickets provide access to the Star Alliance lounge and the one at Tom Bradley (LAX) is a good one. There is a lot of space (nice restrooms too). Wi-Fi is free, which is a plus since LAX does not offer free internet access. For early flights, they offer a decent self-serve bar, which includes fresh fruit, cheese, sandwiches, cereal, soup, soft drinks, bottled water, juices, alcohol, and bags of chips, pretzels and peanuts. The lounge at Narita (Tokyo) is even better. I think Wi-Fi is available for free at the airport so there is no big plus there. However, the lounge is big and has nice amenities like a self-serve foreign currency exchange machine. The self-serve bar features a good variety of options like the little Japanese style sandwiches (ham, cheese and cucumber with the crust cut off), savory Japanese rice crackers, soup, bread, jams, cheese, fruit, chocolate, alcohol, bottled water, soft drinks, and a limited sushi selection. In terms of the flight, the seating in Business Class is comfortable, but the seats do not feel as wide as the seats on United. Also, there might not be as much cushion. The seat can be adjusted quite a bit and almost to a flat bed though the Business Class flat beds don't provide the same type of bed-like experience you will get in First Class. ANA's food was better than United. I went with Japanese style on the way there and Western style on the way back. The Japanese style included various cold Japanese small dishes (like salmon, shrimp, edamame) as well as eel over seaweed and cucumbers. The main course was a salmon with the skin on (pretty decent for airplane fish). It was served with steamed rice (pretty good) and a flavorful miso soup. There were also nice Japanese pickles on the side. The dessert was a parfait that included some vanilla ice cream, sorbet, whipped cream, and diced fruit. I also ordered the cheese plate and it was just okay. They don't really come around to ask for second meal orders. It is upon request. Some of their second meal options include udon noodles (decent), chicken teriyaki and some Western options. On the way back, the Western style included a decent sea bass sashimi with fresh and tangy vegetables (red onions, peppers). The main course was a beef filet that was okay; it had a decent amount of juiciness for airplane beef. The sauce was a Japanese sauce and it was sweet and tangy. The sides of potatoes, carrots and broccoli were fine. The bread was decent and included a nori roll. Dessert was a parfait again and it was a nicer presentation. The parfait included some whipped cream, coconut ice cream, mango ice cream, and fresh fruit. They offer different second meal options on the flight back (including some breakfast options). I had the Wakiya plate and it was surprisingly decent. The meal included sea bass in a vinegar sauce, an oxtail pot roast with Chinese root vegetables, a potato salad with edamame, and some rice with dried kelp seasoning. If you want something sweet after your second meal, Haagen-Dazs vanilla ice cream is available. In terms of entertainment, each seat has its own personal video monitor that you control (this is different from some of the United flights I've been on where movies run on a loop). There was a decent selection of movies that included some recently released ones (Unknown, True Grit, No Strings Attached) as well as older movies in similar genres (The Bourne Identity, 3:10 To Yuma, My Best Friend's Wedding). Music and some limited games (like Yahtzee) were also available on the personal video monitor. While screen size was fine, picture and sound quality were both below average. Like United, the ANA airplane was a little old. Therefore, the design and feel of the seats were not that great. Also seat amenities like USB plugs for iPhones, iPods and such were not available. Service was friendly and good. I would say probably on par with United; the flights attendants on ANA may have been a tad more polite and friendly. ANA is a good airline and a good option for Japanese or American travelers. I am sure ANA has newer planes, but I wonder how prevalent they are throughout their lineup. Flights overseas are long and the older planes will not provide you the comfort and amenities of the newer planes. I think whether you are flying economy, business or first, you may want to specifically seek out an airline with newer planes.

Excited to fly this airline. If the customer service agent who checked me is any indication this flight should be great. The agent was very helpful, friendly, and very apologetic when her printer broke. She was super nice and when a woman tried to cut me in line she was like I'm sorry you have to wait while I help her.

Yesterday was the first time I flew with ANA. The flight was bound for Haneda. I absolutely love their food and entertainment system, but the best thing about the airline is their warm hospitality. The cabin attendants were not only professional in satisfying customer with care, but they are really sweet and humble. I had a chance talking to them and we talked about our lives while they were resting in their areas while most passengers were asleep and others including me were helping ourselves with nighttime snack. Other than the crying baby struggling to pop their ears, the flight was really quiet and pleasant. I had no problem with the seat, the view was beautiful from 28A, and the Boeing 777-300ER was well maintained. I'm definitely looking to flying with ANA again on the way back to LA! (Flight 6)

Flew LAX to Haneda on ANA A330-300 in Business Class. All in all mediocre compare to the rest of the Asian airlines like Sing, Cathay, EVA, Qantas etc. Boarding at LAX was late an unorganized. They had to reissue boarding passes for the entire plane because their scanner couldn't read iPhone QR Codes. No verbal announcements - just a lady walking around flashing a sign to come up and get a new Pass. On board service was very polite, but both food and seating was just mediocre. The Japanese cuisine option wasn't up to snuff. A lot of salty fish options and not enough fresh food. In between snacks was crackers, cookies and tidbits... underwhelming. At least they have Ben & Jerry's ice cream if requested. The seat is not bad - lie flat, but pretty hard. OK width if you put down the arms. I was able to catch a few winks. The Entertainments system is lacking in terms of Movies, TV, Documentaries - the whole nine yards. A real let down even compared to weak Domestic airlines. Passport and Customs at Haneda was a big F-you to all the passengers arriving. The line was an hour long with insufficient personnel. They didn't bother opening additional lines and even as I got through passport the line was still an hour behind me. Completely inconsiderate and inept.