debbie harlin
Google
We were on our way home from Beaumont, and it was lunch . I saw this barbecue stop...so I made a U turn and went back to get something. You pull up and walk to a window to order, and then when your order is ready, they call your name. If I could give them a zero for service, I would! There were plenty of employees working there to handle the number of customers. Not a hello, or thank you or what else... these women have no business working in service! They forgot our BBQ sauce, so my husband went back to the window to ask for it
No one was waiting... no one around...just us. One large girl was draped over the front counter just chilling...one girl was facing towards the window handling food...one lady with a ponytail kept walking back and forth in front of the window not doing anything. After standing at the window for 5 minutes and their totally ignoring him, he finally tapped on the window, thinking they just didn't see him. But, I was parked right in front of the window and saw the whole interaction. Girl, handling food saw him and told other 2 he was there...the large girl didn't move an inch...the pacing lady looked at the window and walked off. The girl handling food said something again... then the ponytail lady comes to the window and tells the large girl to see what he wanted. She opened the window and didn't say, "Can I help you...just stared at him... he says you forgot to give us our BBQ sauce. She closed the window without a word. Says something to the ponytail lady who gets us the BBQ sauce opens the window, hands it to him, and slams the window shut without a word! The BBQ sandwich was good, but it couldn't make up for the sorry service. The owner needs to clean the house! I really should have counted how many times these girls slammed that stupid window