Fred B.
Yelp
Wow, the majority of the food served here remains very good, some even great, but the service has really gone down hill, especially on our last two visits, and today at lunch was especially bad. We love to come here because the cheeseburger, hot dog, chopped BBQ, slaw, and FFs are all very good - and that those 5 items are that good at one restaurant is rare, very rare.
We called in our order right at 11 - pound of BBQ, hot dog, and a cheeseburger. We went inside, as we usually do, to pick up our order, and were told to go to the walk up window outside. That area was a total mess - people trying to place orders, the person manning the window was a nut job, was answering the phone for call in orders, which meant she stop taking orders at the window on the phone. In addition she had no cash drawer, no ability to make change - a slow, rapidly increasing mess!
The kitchen was not getting any orders out, and there was only a single customer actually dining in the restaurant, so the problem wasn't customer volume. Orders were being filled out of sequence, being very slowly filled. After 30 minutes we still did not have our food, and we went inside & were told it was coming right out - took over 5 minutes more! All in all, it took over 35 minutes to get our food - 5 or 6 orders placed after we arrived were filled before ours.
We like the food here - one of the better hot dogs in the state, and the BBQ is always fresh tasting, carries a nice amount of heat - but I've had it with the service aspect. We've always treated this has destination restaurant, as we did today - we came from Greensboro for the food. Not sure that'll happen that way again.