Allina Health Bandana Square Clinic

Katherine Reed, ENT, is arguably the best physician Minnesota has to offer. She has such immense compassion for her patients, and can always make you smile even when you’re in pain. I wish I had a better way to show just how grateful I am for everything she’s done for me. I want to scream how amazing she is from every rooftop I set foot on. I hope someone from Allina Health reads this, and realizes just how lucky they are that Katherine decided to work for them

This is a wonderfully clean and cared-for clinic. It is originally a collection of old railway repair shops, built in the late 1800’s. The architecture is awesome, but more importantly, we are always treated with kindness and compassion at this clinic.

Dr. C. Bledsoe is amazing!! She takes the time and as much time as needed to listen to your concerns and questions. Dr. Bledsoe actually listens and doesn't make you feel pressured to hurry up. I recommend her and you will be highly satisfied with her care and knowledge!!

I'm very satisfied with the care I receive from my physician and staff. It's always a quick and thorough process to get my medical needs met. I've moved farther away from Bandana Clinic but I won't give up my care there!

Went to Allina Health for a follow-up visit but I got there too late. Heather, who by the way needs a raise immediately, called to see if the Dr would still see me. They would not, so Heather started looking for a reschedule. Very quickly she found a Virtual visit that would start 15 minutes later. I took it. Heather then sent a link so I can create an account online. Thank you Heather!! You're amazing

Dr Gusa is a great example of how a doctor should treat their patients. She introduced herself, asked me about my situation and symptoms, did an examination and then discussed with me her thoughts on best remedies. I appreciated her thoroughness and willingness to discuss any concerns I had. I felt like I was in very accomplished hands. A++

Dr. Fischer is always very friendly, patient, and listens well when I describe my issues and concerns. He then gives his diagnosis and suggests treatment(s) as necessary. He is very thorough with his after-visit notes which is very helpful because I don't always remember all that he has told me, and this allows me (or other relevant health care providers) to refer to his notes on MyChart.

First visit to a podatrist thru Allina and at Bandana Square Clinic. Clinic was efficient. Dr Fischer listened well and gave good detailed information about my issues. I appreciate a doctor who listens.

We take our infant daughter to this clinic, and love it. The staff is terrific. The waits are reasonable, and we are usually kept updated by the nurses if there's any delay. On one occasion, we were waiting for 20 minutes, so I asked the front desk person, and she checked things out for us and said it'd just be a minute (which was accurate). Doctor London is the ideal pediatrician. He's kind, knowledgeable, and patiently listens to any questions or concerns we have. We met him at the hospital after our daughter was born, and immediately knew he was our guy (we had no idea how to seek out a pediatrician for our baby before we met him). Based on these positive experiences with this clinic, I've come back personally for a couple check-ups. It's a busy place, but everyone's extremely friendly and they have pretty efficient systems in place. I've never felt rushed once I've met with a doctor, and the billing processes have gone pretty smoothly too.

When I was there to get a service I noticed that the public health building was crowded and was not comfortable with me.It"s important for public spaces to ensure a safe and comfortable environment for everyone.

If you want to be seen in a timely manner then I would suggest going elsewhere. I'm supposed to be having a hysterectomy and my dr recommended a dual procedure with urogynocology. Allina called me in Feb to schedule the consult and told me I couldn't be seen until Sept. so I said I'll go elsewhere. Then they called back and said since it's for surgery I can be seen sooner. Got all my appointments and testing done. The doctor told me surgery could happen in the next month or two (this was in March). Then I get a call from scheduling saying July is the earliest but if I want surgery sooner I could do two separate surgeries (are you serious?!). I should have just gone somewhere else to start with. They will tell you what you want to hear and then screw you over later. I liked Dr. Woelk but I will never go to this location again.

Came for a dermatology procedure with Dr. Christensen. Appointment start was on time. 3 different nurses were very friendly and caring and communicative. Procedure went good. All around happy with everyone I encountered from the nurses to the doctor.

This is honestly one of the worst Allina Health Clinics I have ever been to. I came here when I broke a bone below my ankle. They sent me home with the wrong size walking boot and the pumps didn't even work. On top of that, my fiancé was seen recently for a possible hernia. The female doctor was absolutely rough. She knew how tender the areas were and she continuously put excessive pressure and kept pushing all over the stomach atleast 30 different spots. I understand that she needs to check certain spots, but when a patient is in that much pain... and then she asked 'did you try to push it back in?' We were like no, we were told not to mess with it until a doctor can figure out what is going on. She wanted to try pushing it back into the skin. Every other doctor I have talked to, and read about symptoms and experiences with hernias, you DO NOT want to try pushing it back in. After she was finished with the appointment, she said to come back later if it gets worse; but never gave us a time frame. Well, because all she did was push on it, it has gotten worse. She said there's an infection there, even though there is no possible way an infection could even get there. She sent us on our way to take antibiotics. I just am not satisfied with any of our experiences, and I don't think I will be back to this clinic unless it's something little or not so serious. We just left her care about 4 hours ago, and now we are on our way to the ER. edit: I wanted to add, she was not rude, but definitely not compassionate or careful when dealing with hernias. She was very pleasant, and polite, but I am not sure I agree with her care plan.

This is a highly bureaucratized organization. I have a chronic condition and sometimes it is weeks or a month or more before I can schedule the two doctors I see. luckily I learned to get around the "system" by messaging the doctors directly and they will see me. Last time I was 16 minutes late and the bureaucrat at the desk said I had to reschedule and wouldn't listen to why I was late. She then tried to schedule me for Memorial day and till I questioned whether they were open. Re: their urgent care, if you are an Allina patient they do not or cannot look at your chart. So you have to start all over explaining. Having said all this, I have found my doctors to be caring and competent.

Dr. Michael Smith in peds is absolutely amazing! My daughter normally puts up a fight her entire visit but he interacts with her and makes her feel more comfortable during her checkups. I would recommend him to anyone. We liked our previous pediatrician, but really glad we decided to switch. He is very informative and very willing to answer any and all questions or concerns and makes the entire experience a lot less anxiety inducing. We appreciate you Dr. Smith!

Staff have always accommodated me, my doctor listens. I've attended for 2 years as my primary care clinic, it's not terribly busy. I'm able to schedule appts that fit my schedule. They have good discount rates with insurance companies.

I've been really fortunate with the Allina Medical Group; especially this clinic. They just moved to the other side of Bandana Square and I must say, it's a lot nicer than the old location. Granted, its new. The set up will probably take a little getting used to as their new location is fairly new. They do have plenty of people directing you where to go which is helpful. My appointments have always been pretty much on time which I really appreciate. Nurse visits, Dr, Lab and Radiology. Every single provider I have dealt with so far has been compassionate, helpful and straight forward and follows through and up. The parking is far better on the new side. The old side had that icky ramp. The radiology department ultrasound tech is delightful and so nice and compassionate. I used to work in just about every facet of healthcare. I wish more people had more compassion for the people behind the desk. People have no idea what dealing with the cranky, sick, germy impatient public is really like. The staff has always been great and friendly here. Front desk people especially which is much appreciated. Bravo to Allina and this location! Thank you!

Been here a couple times for various things. I give it two stars only because this older doctor I saw listened to me after a bike accident, and didn't treat me like a drug addict. My most recent experience here was yesterday and was diagnosed with pneumonia. The doctor seemed helpful and prescribed me a few things. Antibiotics, inhaler and cough syrup. Both of the later didn't help with my cough, sleep or pain during the night. Had a couple miserable nights of my chest feeling like a horse is kicking it and a really bad headaches. All I want is some relief. Called them up and the nurse told me there is nothing they can do about the pain but prescribe yet another cough suppressant that he said works for some and not for others. He straight up told me you are going to have a few miserable nights ahead of you and there is nothing more they can do. It's unfortunate when pain medicine is needed, you get treated like a drug addict.

I requested a prescription refill through my pharmacy's online service at 04:00 this morning. I called the clinic around noon to validate that they had processed the order. I was told the doctor hadn't approved it yet. The person on the phone asked if I wanted it marked urgent to expedite the process, I asked the, to please mark it urgent as I was out of state but flying home tonight and wanted to have it ready. I called the clinic when my plane landed and was told that it wasn't processed today and there was nothing they could do. This is an anti-bacterial pill, not a narcotic. Service has declined at Allina over the last 10 years noticeably. I am done with their lack of attention to detail and poor customer service.

This is mainly about their urgent care unit.. I have never been so disappointed by any facility...their doctors and staff don't listen to you, disregard everything you have to say and nine times out of ten they tell you to see your primary care doctor. Don't waste your time here unless you want to be told what you already know by a bunch of doctors who don't care about their patients AT ALL. They just want you out of the door as quickly as possible and show no compassion whatsoever. I went in three different* times for the same thing and was just told there was nothing they could do, though they had provided me with antibiotics in the past... I'm extremely busy and urgent care is easier for me than a general appointment with my primary doctor - who I need to see in the evening and almost never have an availability. If you're considering going here for any medical issue, I HIGHLY recommend that you don't. Find a place that actually cares about who they see and not just about how much money will be on their next check...

I've been to this clinic three times, and each time I left feeling un-heard and over-billed. The first time I went was for a basic check-up. I thought that with my health insurance I was allowed one "free" check up a year. But, because of the way the doctor billed it, I ended up owing $300. The second was for a lyme's disease check and when I said that I didn't want other blood tests done (cost reasons), they did it anyways without me knowing until I received the bill weeks later. I worked 6 months to get that refunded! The last time I went to their urgent care and it was the worst doctor-not-listening-to-you experience that I've ever had. I was brushed off and told to see my primary care provider. So another $300 for absolutely no help. Find another clinic with better care.

Convenient and usually only short waits, but over many years, the health care has varied from excellent to inadequate. Primary care doctor seldom available, so I never know who will be seeing me, and follow-up has been poor. I have found a better provider. Jack M.

I was seen within 20 minutes of checking in. Everyone was very kind and professional. Dr. Dunham was great. It can be a bit scary to have to use health care services when you're a visitor to an area, but everyone I encountered made me feel very well cared for.

I have had a series of appointments with Dr . Schneider and his lovely assistant whom I love and unfortunately can't recall her name. I have quite the issue with my ears and he is determined to make it better for me. After plagued with a lifelong battle with my ears this office has been kind, patient, and gentle with me. Also Brenda at the front check in is a hoot and a holler and she has been seen brightening many people's days. I am grateful for these people, if you need this type of help I highly recommend.

When you get there for your appointment, they are usually running behind, so you have to wait. Staff can be somewhat rude. Plus, it takes at least 2 weeks to get in when you need to see a doctor! But that may be because there is only one competent doctor there. Dr. Bethany Hoffman is amazing! She listens to you, respects you, discusses possible options with you and is very kind! She may be the best doctor I've ever been to, which is why I'm giving this place 2 stars instead of 1.

I have gone here for my entire life. Sometimes the wait can be a little long but they're dealing with God knows what at anytime. if it's that much of a rish go to the emergency room. The building is gorgeous and the staff that I have met have all been friendly and helpful.

Worst clinic ever!!!!!!! While the receptionist that made my husband's appt was very nice, that is where the great treatment ends. My husband waited over an hour to see Dr. Rex Haberman for an ear issue. My husband NEVER goes to the doctor so you know this was an issue for him. Dr. Haberman gave my husband a "drive-by exam". Barely even looked at him, wouldn't listen to ANYTHING my husband said and announced it was an acid reflux problem and left. It's not. Spent possibly 5 minutes with him. We pay a lot of money for medical insurance and I am in the medical field ( paramedic ). This man was the worst excuse for a Specialist I have ever seen! What a joke!! Never again!

Financially, this is a terrible terrible choice of clinic. I am looking for a new primary care doctor NOT because the doctor is bad but because the billing department is atrocious. Statements do not show credits on your account (where a credit card went through twice) and the billing department will not refund the second charge until all claims are processed... which takes 3 months. So for 3 months I am unable to use any Allina services, including seeing my pcm, because if I do, it'll be another 3 months of waiting for the billing department to process the insurance claim and refund over $200 that doesn't belong to them. In the past I have paid via the website, but stopped when I continued to be billed for visits I had paid for. My payments were sitting out in the ether not applied to any visit. Website did not have instructions pertaining to how to prevent this.

After this awful experience, it was agreed that I would not be charged for the visit, because none of my needs were actually met and it was a total waste of my time. Dr. Young wasted my time on his soap box and did nothing to help me. I spoke to their customer care person, who was not at all understanding, but offered that I wouldn't have pay my co-pay. I just recently, almost a year later, find out that they didn't charge my insurance so I had a $150 medical bill in collections for a visit that was absolutely useless. I paid it so it would not ruin my credit, but I hope a representative gets in touch with me to sort this out, as I don't want to pay $150 for the worst doctor visit of all time.

Okay, this review was a long time coming but I just haven't had the chance until now. After I had a baby, I was having problems with not being able to keep from peeing when I sneezed or exerted much physical effort. So I went to see this doctor about it at Aspen. During the course of the exam, I told him that I chose not to use drugs while in labor because I didn't want a catheter. He then laughed and said that I would be having a catheter today to see how much water my bladder could hold. After making a couple more inappropriate jokes, he filled my bladder with water and had me jump up and down. I understand that this was to test my ability to hold urine, but I didn't feel as if I had even agreed to have the catheter before he put it in. I tried to contact the manager at this clinic to report the doctor, but they never returned my multiple calls. I would have taken it further, but have been busy and just decided to never ever go there or to another Aspen Clinic. Ever. I wish I remembered the doctor's name, but it has been about a year and I just don't remember.

I just spent 30 minutes on hold for a triage nurse, for her to tell me she can't help me because I'm not an established patient. (the receptionist could have been informed of this) As an added bonus, the triage nurse had asked for me to be transferred back to her TWICE during the call, both times, to reiterate that she cannot help me. (Really? I was ready to hang up, but she specifically asked to speak to me again, to tell me that she can't help me) I was already in your system as a patient, I don't see the problem. Thanks for wasting my time Allina at Bandana Square. I won't even give your clinic a chance as my primary care office. What a completely absurd experience.