Grace M
Google
Several weeks ago, I ordered takeout from Alma and was highly disappointed. I reached out to them privately to explain the situation, but they have not responded to my message; hence, I am writing this here.
I ordered veggie tacos and a side of beans. It was $37 (food plus an 18% tip), and I ordered at around 5:00 pm. It said 40-50 minutes. I arrived a little after 6 to pick up my food. The food wasn’t ready, so I waited.
I went back in to ask to add some guacamole and salsa to my order. The person working at the time was dismissive and immediately thought I was coming in to ask about my order timing. Then I paid another $19 for guacamole and salsa, plus a tip. It took another 20 minutes to get my food. At this point, I had waited about an hour and a half. There were about 4-5 other parties there when I arrived and left.
I was severely disappointed by the tacos when I opened them at my house. The “veggie” tacos were two tortillas with little more three potatoes on each. As someone who doesn’t eat meat and paid $50+ for a vegetarian meal, this is quite sad.
I have eaten at Alma before, and they have always provided great service and delicious food. This is my first time ordering takeout. I have never contacted a restaurant for service, questioned the quality of food, or left a negative Yelp review because I understand that the restaurant industry and work can be very challenging, especially in Montecito with demanding clients. Yet, this is unfortunate, and I hope they can do better for future customers.