Myrtha R.
Google
We came in for brunch and my husband ordered the Breakfast Plate. According to the menu, the Breakfast Plate includes a main course, a side of breakfast potatoes, a side of beans, and fresh flour tortillas. The main course options are potato & egg, ham & egg, bacon & egg, chorizo & egg, or huevos a la Mexicana.
My husband chose potato & egg. When his plate arrived, it only had the potato & egg, the beans, and tortillas — the side of breakfast potatoes was missing. I asked our server about it and was told that when you choose the ‘Breakfast Plate’ it’s only the main course and beans. At the time I didn’t have the menu in front of me, so I let it go.
Later, I pulled up the menu on my phone and showed it to the server, because it clearly states that the Breakfast Plate includes a side of breakfast potatoes regardless of the main course. By the time I was able to show him, my husband was almost done eating due to the long gaps between check-ins (which was also very frustrating)
The server first said he would “take care of it on his end” or could box the potatoes to go, but then came back and said the kitchen told him that when you choose the main course ’potato & egg’ it does not come with a side of potatoes. That explanation just doesn’t make sense — it’s like saying if your main dish is a baked potato, you can’t have fries on the side.
For a $15 plate, this was disappointing, especially when the menu itself contradicts what we were told. The food itself was good and the restaurant has a nice aesthetic, but the situation could have been handled much better. My husband is a very picky eater and chose this specifically because he likes potatoes and believed he would be getting a side as well, but he didn’t receive what was advertised.
It’s unfortunate because I really enjoyed my meal, but the miscommunication and lack of resolution makes me hesitant to return