Matea P.
Google
We had them embroider company polos, and while the embroidery was done well they got our company colors incorrect. When we reached out to Lindsay she said "If you had a specific orange you needed, then you have to provide the pantone color to us or the madeira thread color number". Why it's not assumed we needed specific colors for our logo is surprising to me. If she would have said that when we sent them our logo, I would have happily provided the colors to avoid confusion, so that was honestly really weird. I don't have things embroidered often so if that is what's needed why wouldn't you guide your customer? The "orange" they used on our shirts is gold with an orange undertone. The one on the file we sent was clearly a bright orange. We have asked multiple people what color they believe it is without context as to not sway any opinion and no one is saying it's orange, unless you are in a dimly lit room. We have ordered merchandise from two other companies using the same file we sent them, and both the other companies got the colors correct. She claims they color matched our logo, they definitely did not. When she sent us our proofs, they put the digital copy of our logo over the shirts, not the colors they were intending on using otherwise it never would have been approved. The communication was not good, it took almost 2 weeks to get our "proofs" and that was because I reached out to them. Overall a disappointing experience as all that was a waste of time and money.
