Aloft Chicago Mag Mile

Hotel was in a great location! Staff was absolutely amazing at both the front desk and the bar! My only issue was with my room. When I checked in the lady told me I had a great room and I was excited to be on the 18th floor. But the room seemed to need some work. The bathroom seemed to be handicap with grab bars/railing which leaked. Maintenance came up and resolved quickly. The water pressure in the sink was very bad and the toilet made a loud sound and wouldn’t flush all the time. You’d have to flush it multiple times for just a single layer of tissue to go down.The painting in the room was chipped on the walls and there were holes in the shades when you let them down. One of the beds had dirty sheets but housekeeping came in and switched them out quickly.

I had the pleasure of staying here for five days the week after Thanksgiving, and it was a fantastic experience from start to finish. The room was incredibly comfortable, providing a relaxing space to unwind after long days. The view from my room was lovely and added to the overall ambiance of the stay. The front desk staff were attentive, friendly, and always ready to help with any questions or requests, which made the experience even more enjoyable. I also appreciated the extra amenities the property had to offer, such as a pool table, which was a fun way to pass the time, and snacks that were readily available whenever I needed a quick bite. All in all, it was a great stay that exceeded my expectations, and I would happily return in the future!

The location of this hotel is great! We were able to walk where we needed to or take a short uber. Staff were not the friendliest but they weren’t necessarily rude either. Our first night at the hotel was definitely interesting, we got to the room and didn’t notice much until we had woke up from a nap to get ready for dinner. There were weird clumps of something on the floor, mold behind the bathroom sink / in the shower, and stains on the curtains. Not to mention their pool was extremely cloudy, had clumps of hair floating around, and gave my friend and I reactions on our skin. I’m not sure what the maintenance on the pool is but that thing was disgusting and cold! For an upgraded room you’d expect a higher standard but not here. Don’t waste your money if you’re looking for a decent place to stay.

I found it to be perfectly suitable. Staff were friendly & accommodating. Good location. Room was a little small in size but truly fine enough. I grabbed a Celsius to drink which showed 4$ and got charged 4.50$, but oh well on that..

I didn’t even get to enjoy my stay because they wouldn’t take my security deposit because i’m not over 21… I have booked hotels before with my mom and I have paid the security deposit before with NO issue. a petite woman at reception was pretty condescending when telling us this information. I got racist vibes from her and I felt very uncomfortable so we decided it was best for us to leave and to not try anymore with them. in my opinion, i think it’s better if she works in the back and not be seen because she was not very welcoming upon arrival.. if i could give the service a zero i would.

This place was clean and affordable but clearly a hotel someone tried to make 'hip' on the cheap. Our TV glitched out so bad and continuously you really couldn't watch it. There was a constant weed smell in the hallways, no towels at the pool, and thin enough walls that we clearly heard ...explicit... fun being had in the room next door.

Had a bad experience at this hotel, not completely their fault however there were some issues. Hard to complain because I guess what you pay for and this hotel was a great value. They were great at accommodating me with a room when I arrived well before check in which I appreciated, however the room didn’t have hand soap and it was dusty, dirty and the light and telephone were broken and the coffee machine only had decaf coffee. During my first night there was a couple in the room across the hall from me who were yelling at each other. This is when I discovered the phone didn’t work, had to use my cell phone to call the front desk and complain about the noise. There is absolutely no soundproofing in these rooms you can hear everything in the neighbouring rooms and to the hallway. Upon the couple fighting and yelling at each other the following night I asked to be moved rooms. They accommodated immediately…however I was moved to a room on the 4th floor which faced an alleyway. I didn’t need a view but my god the noise was loud. Must have been a garbage truck at 6am or earlier. Also no hand soap in this room either. So if you are sensitive to noise, do not stay here.

I read some negative reviews here and honestly I have no idea if it’s for the same hotel. We had nothing negative for this place. Reached early and got early check in for no extra charge and smiling face from the receptionist. Room was little small for us 4 but was acceptable. Wish it was 2 queen instead of 2 double beds and a microwave. Had big screen TV, free wifi, small fridge and a locker. Room service was every other day unless requested. Lobby was beautifully decorated and clean. Lot of couches and seats for food or entertainment. Conveniently located near the loop. Mostly everything was reachable within 15 minutes of walking. Next to Michigan Ave on Ontario street. Overall wonderful experience for our family.

Aloft is always a wonderful experience. They have a unique, and extraordinarily comforting and friendly vibe. The front desk and concierge went above and beyond and were so friendly and helpful. I stayed at Aloft Mag Mile for a week mid-move and I can say they are the best hands-down. Thank you guys so much! :)

The location is great. The staff is a 1 star. The restaurant/window guy is a cross between Soup guy ("NO SOUP FOR YOU") Billygoat ("no fries chips, no pepsi, Coke!") and Key and Peel ("A-ARON! Calling A-ARON FOR YOUR FOOD!"). The order was all wrong, and the front desk could care less, or tell me certain breakfast items were unavailable. The rooms are smaller than a standard Aloft as well.

I've stayed here both for work and personal reasons and it's solidly "a-ok". Good: *Staff - amazing. Nice front desk, great valet, friendly bartenders *Nice lobby *Great location to get to Michigan, River North etc *Tons of places to eat nearby Ehh: *Rooms are pretty bare bones *Bathroom door is sliding so make sure you're ok with that Overall - solid, would stay again

We had reservations at this hotel, because there is where we need to be for a conference. When we went to check in at 1:30am, we were told they didn't have a room for us despite us having reservations, a confirmation number and being Titanium Elite tiered customers. The guy at the front desk couldn't do anything include contact his manager. He was friendly and after a couple hours brought us waters, but I wouldn't say helpful. We called Marriott (1.5 hour phone call) and they said we should've called before midnight. MARRIOTT TOLD US TO CHECK EXPEDIA instead of making things right! Are you kidding me? We have a confirmation number HERE. Zero help! We called a Marriott near O'Hare which is nowhere near where we need to be but many places were sold out in the downtown area or astronomically priced. Around 4:30am we were told we could check in at the other hotel. I have NOTHING nice to say about the customer service we received when we called the Marriott phone number for help. Avoid this hotel if you expect a room when you reserve one. Now we'll need to leave early for Uber to get us through traffic back and forth to downtown for a conference and the added expense and inconvenience. Nice lobby. I spent 4 unexpected hours in it. .

I would like to solidify this hotel as a 3-star hotel. Status: titanium Pros: - 2 breakfast items and 2 beverages (estimated value $40 depending on what you pick) - location - a pool/gym - early/late check out - nice folks - comfy beds (huge plus!) Cons: - outdated (stained furniture/floors). This is Chicago and I'm sure a ton of people pass through this hotel - didn't exactly receive a great room for being titanium (no views) Overall, not bad for $95 a night.

Aloft hotels are generally pretty solid mid grade hotels, but this one really went above and beyond for me! Located along the Mag Mile and close to multiple restaurants. Near the Chicago Riverwalk and a few of the smaller museums. Has a lobby with a 24 hour pantry. Has breakfast in the morning. Has a bar with a small decent menu. A nice outside seating area. The lobby also has large windows that open up to the street, which is great on warm nights. I got upgraded to a corner room, which was larger and had windows on every wall. The bed was soft, linens decent. Lots of room. Big TV. I stayed one night on business, then decided to extend my stay an additional night using points. They accommodated me immediately and without hesitation and let me stay in my upgraded room! In the corner it was pretty quiet. You have to have your key card to access your floor, so it's safe. There is also a gym and a pool on the top floor. Prices were under 200 a night. Will definitely stay here again.

This hotel was solidly okay. I booked 5 nights for a long weekend with my long-distance boyfriend who was visiting from out of town and wanted to get away from my building because I live where I work so it is hard for me to disconnect. When I arrived around 7PM the lobby was packed and there was no indication where to go to check in, the valet stand is where you would normally expect a check-in desk to be and the entire lobby is like a nightclub in the evenings which seems weird for the size, but it also shares space with a snack bar so it just feels confusing; like others have said, I'm not sure what identity or "feel" they're really going for, but whatever it is they didn't hit the mark. The staff were friendly enough and got me checked in quickly. Upon arriving in the room, which was a $300/night suite that I booked during a Bonvoy member flash sale, I was really disappointed to find cobwebs on the windows, outdated art in the hallway that doesn't even sit properly in the frame, and huge water stains on the curtains. The bed was comfortable enough. Another disappointment was finding out that housekeeping is offered only every other day of your stay. Again, for $300/night, I would expect at least the option of a refresh each day. (Which you can get, but you have to specifically ask for it.) Additionally, the WiFi was so bad that I chose not to use it and just stayed on mobile data the entire trip. Which is fine for me as I have an unlimited data plan, but I can imagine this would be a dealbreaker for some and especially in 2024 seems a bit strange, and again not really up to par for the cost of the room. When housekeeping did come it seemed all they did was make the bed, take out the trash, and a cursory vacuum. There was still dust on the floor in some spots, the conditioner in the shower was not refilled, and the bathroom counter and living area table were very obviously not wiped down. So for every other day there was a cursory cleaning done. I'm not sure if they are short staffed or the housekeepers aren't given adequate time to clean the rooms, but I was pretty disappointed for the cost. Definitely a hotel that seems to have given up a lot of service and details in the interest of being "cool", and not somewhere I would stay again.

Usually Aloft Hotels are on point but I was not thrilled with this location. I changed rooms because the first smelled terribly of smoke. The second was fine enough but the phone didn't work, the lights were spotty and I didn't feel very safe. I lived in Chicago for 8 years in that area so I know the space but with the loud neighbors at all hours I was concerned. The lobby turns into a loud party with folks in all manner of dress with everything from pjs to club outfits. I just don't understand the goal or the identity of the hotel. The location is perfect! It was so lovely being back in my space when we lived there and seeing so may of the restaurants we loved survive COVID. It is so close to the pier, the lake front, Michigan Ave, the river and all the sites. I would highly recommend staying in the area but maybe not this hotel until they cross all their ts.

This hotel stay is the single reason that I left Marriott after six years of being a Titanium member. I pre-booked my hotel stay for two nights for business. Due to a flight cancellation, I was unable to make the first night of my two night stay. I called and tried to get an exception to cancel the first night of the stay, due to my flight cancellation. Since I prepaid, they explained that they weren't able to refund me for the first night (totally understandable). I explained that I would arrive the next day around 9p. Since I was prepaid, I was told that they would hold my room. When I arrived the next night, I went to check into the hotel and was informed that my room was given away. I asked to speak to the manager and he asked if I had proof of the call. I showed him a 10 minute phone call with the property the day prior. At this point, I figured there was no point in causing a scene, they had no availability, so I was onto plan b. I asked the manager to help me, and he said that there was nothing that he could do. I've stayed at Marriott over 600 times over the last 5 years and would have expected him to call a neighboring property to help me get booked. All he said to do was call the Bonvoy line to get it resolved. I went and found another room for the night. I was obviously pissed at this point, but again, no point in making a scene. I called the Bonvoy line and explained the situation. This was my second "ticket" that I submitted to Bonvoy in my life. After about a week of back and forth with Bonvoy, I learned that the GM of the property denied my claim for "walking" me (hotel term). Apparently, since I didn't show up the first night (despite calling to inform them and agreeing that I'd arrive a night later) he said it's not technically "walking". I don't love that I stay at a hotel 100+ nights per year, but I've chosen Marriott all these years. The fact that they didn't take ownership of giving my room away is a testament to the poor management of this property. No hospitality. One directional loyalty. Much better properties to stay at in Chicago. Find anywhere but here.

Great place and location. But, be forewarned that one of the "migrant" hotels is REALLY close by. Because of that and the homeless people in the alley right around the corner, it made some in my party uncomfortable but we all came unscathed.

Mixed feelings about our experience at the Aloft in Chicago on the Mag Mile. Location is decent, depending on what your plans are while you're in town. The hotel service was great and checkin/out process was quick and smooth. Our room however, left plenty to be desired and cleaned from the last patrons that occupied the space. Our room was dirty, there was human leftovers on the wall by the toliet and the tv stopped working randomly for no reason. For the nightly fee for the room close to $300 i'd expect a clean room.

Excellent location! Walked the mile. Walked to the Chicago Theatre and back. Coffee/donut shops, places to eat. Close by parking garage. Two nights in Chicago for under $300 is a steal!!!! Rooms are small and industrial and I loved it!!! Definitely would stay here again!

Love this place, everything you need, great receptive staff. 5 Stars. Special Shout out to Tricia Walker, she was exceptional!

I'm a dedicated Marriott Bonvoy member, and I choose Marriott properties whenever I can. We picked this hotel because of its location. I wish we hadn't. The location is good, but that's about it. The Marriott website states it offers both valet and self parking. It does so via a distant off site lot. While the valets were the high point of our stay (they were kind and pleasant), dropping our car took more than a little while, and getting it back took even longer. Self parking wasn't really an option since there are no "in/out" privileges, meaning it would cost $45 each time we took the car out of the garage. The hotel is the typical Aloft "urban/Gen Z" property, with amenities that appeal to that generation. Apparently, cash doesn't appeal to that generation; when we asked for change at the front desk to tip the hard working valets, we were told that they didn't have any cash available. They sent us over to the breakfast bar to ask for change; the vendor there was very surprised that the front desk didn't know that the breakfast bar was also a cashless operation. I'm a Marriott Bonvoy gold member. For my loyalty, I generally expect nothing more than 2 free bottles of water, a kind greeting, and something other than the worst room in the house. I got one of those (well, actually half of one of those; we got exactly one bottle of water for the two of us). When we checked in, we were told that we were being given a "premium" room with a north (i.e. Lake Michigan") view. When we got to the room, the "view" was, literally, a view of the HVAC equipment on the roof of the building next door. We went downstairs and asked for a room change and was told that was the best room they had. When I asked what room a Marriott silver member might expect to receive, I expected them to tell me that it would be a room perhaps without a door, or maybe even a cot in the lobby. The response was a snarky "that's the best room in the house". I told them that I was going to call Marriott Bonvoy customer service and that I'd stand at the front desk until the matter was resolved. As soon as I started dialing, the clerk (who was not on the phone, and was not looking at his computer screen, but rather glaring at me) suddenly said "Oh, look, room XXX has suddenly come available". Impressed by his ESP, I said we'd check it out. It was marginally better, so we took it. All in all, if you can't deliver a decent customer service interaction, Aloft Magnificent Mile, you can't expect to earn the repeat business of a frequent traveler. You also cannot earn a recommendation. I recommend pretty much ANY other hotel in the area; the EMC Squared hotel across the place looked much nicer. Avoid the Aloft Magnificent Mile like the plague.

I stayed here while on a quick trip to Chicago. Super convenient spot to stay as it is walking distance to many places. The parking here is valet only $65 a day with 3 in/out privileges. The hotel staff are all very friendly. There was a big mix up with my room and they did their best to resolve it in a timely manner. The amenities are all great too! There is a gym with ample equipment, a pool, dining options, and a bar. There is live music some nights and the lobby area is bustling and lively on the weekends at night. The room was very spacious and had everything we needed. Room service cleans every other day.

I kicked the bowl of dog treats then walked right into a foot high trio of round "seats", falling face first into them before sliding off on the floor while the valet looked on. Never stare at your phone when you walk into an A-Loft (or W for that matter). Modern, trendy decor inside of repurposed spaces for urban living. It's inexpensive, tech forward and cool. Skinny jeans, open collar shirt and eco friendly sneakers, you'll belong. Speaking of tech forward, everything managed through an app including reservations, check in / out and digital keys. Good high speed WiFi throughout, lots of places to charge devices in the room, lobby, and bar and a robot roaming around for good measure. Rooms are small (340sq ft for a double city view) but very clean and comfortable. Decent toiletries. Location, location, location. Easy walking distance to loads of restaurants, transportation, theaters, and attractions. The WXYZ bar, the central focus of the lobby, casual, proper and fairly priced. It fulfills adult hydration needs. Sub $160/nt (Aug 2022). When traveling it is always important to choose a hotel that meets but does not exceed your needs. Why pay for ultimate luxury when you're in the city for a mere 22 hours? Satisfying despite the arrival theatrics.

Son and I stayed here for three nights to tour Chicago. Great location for easy access to all things Chicago. We also got a three day CTA pass and there are several nearby bus stops which has buses every few minutes. Price was great. Guess nobody visits Chicago in Dec. Stayed on the 18th floor. Though it's the highest floor, there's not much to see outside the window. 19th floor has pool and very large fitness center. No free breakfast here. Tons of good restaurants within walking distance. Whole Foods is also close by. It was actually very quiet in our room, unlike what other reviewers have mentioned. However, someone kept their dog in their room while they left in the afternoon and it kept on barking all afternoon. Service was responsive for us. Because of covid, there's no room service. We only needed someone to empty our trash. We left the trash outside our door and called front desk. It was empty within 5 minutes. Glad we picked this place for our trip.

Aloft has an aesthetically pleasing lobby. I had prepared for my room with 2 queen beds and the check-in process was quite easy. My sister was visiting and she really wanted to see Chicago so off we went! One of the companies her organization does business with had left us some tickets for a show and they staff immediately informed us and grabbed the mail. It wasn't an issue. So, the room itself is sufficient, check-in was super easy, the place has a small marketplace where you can buy necessities from such as bottled water and snacks. There is also a bar in the lobby and they had live bands the weekend we stayed with them. The hotel was clean, bright and located within the Magnificent mile. It's a fabulous location if you're looking to do some shopping while keeping yourself within walking or minimal driving distance to other activities in the city. Walking distance from the hotel are a few restaurants. We enjoyed our stay and don't really have much to complain about except for the time we got locked out. The hotel closes their main lobby door sometime during the evening and we got back from our adventures around 10pm to find the lobby doors locked. Fortunately, someone let us in. We could not find a place to use our cards to open the door. Perhaps there was a specific location but we weren't told during check-in.

It's a decent, clean hotel at a good price given its proximity to the Mile. Efficient check in. Rooms are only cleaned every other day. Blackout blinds in the room and timers on the lights. Plenty of charging spots. Cute corner nook in our room for seating. A couple of sturdy wooden blocks that could be seating or luggage racks. Toilet paper is on the cheap side. Drybar products. Duvet is loosely between two sheets, which comes apart during the night.

The staff was all super nice and accommodating. The pool on the 19th floor was perfect for kids and offers a view of the city / lake. The morning coffee was very tasty and strong. Thanks for a great stay!

Great value, fun atmosphere, clean and efficient rooms (despite an actual closet), super friendly staff, and incredible location.

I stayed here for one night and had an overall great stay. The room was very clean and had hot water. The pool was kinda small but it was heated and had nice views. The vibes of the room were great. I requested a high room and was placed on the 17th of 19 floors.

From a platinum me if not matters- $7 cocktails isn't the same thing as 7 well drinks You right well drink A gin and soda isn't a cocktail Don't bother with this lying place - get your happy hour elsewhere And @alex the sign still says cocktails. Please read a definition. Cocktails are called drinks

Cute, colorful room with a big bathroom and a huge TV. Great to have a little table for two people to work/eat at instead of a desk for one. I love that you can open the window, which you can't do in most hotels. Super-friendly desk staff. Perfect location. The only negative was a VERY slippery shower floor with no grab bar. I had to put down a hand towel to stand on. Hope they'll consider offering rubber mats to avoid guests falling.

I have never stayed here but I've been here twice for drinks in the lobby. Both times I felt like my bartenders went above and beyond! They are always so sweet! The first time I was there a bartender really educated me on hard liquor and I felt like I gained a lot of knowledge from that conversation! The second time a bartender lended me his iPhone charger. I was meeting my friends for drinks and wanted to sit at one of the couches and he even showed me Where the plug in was at the couch! The ambiance is okay! Not the coolest place I've been to, definitely reliable though! I will continue to come back because I feel so taken care of by the staff. Pictured here is an aperol spritz which is delicious every time I get it here. Cheers!

Location is great to be near the mag mile and navy pier. There are a bunch of bus stops near by including one that takes you to the blue line and O'hare airport. The front desk staff we encountered were great and so friendly. The room is a bit cramped, but the bathroom didn't feel too small. The shower head did not have great pressure but I enjoyed all the products from Dry Bar. The bar downstairs is open until midnight daily - I'm pretty sure I heard that right.

Great location. Comfy room. Pretty quiet, too, considering it was the weekend of the river dying. When reserved, was told parking was free (it's not). Also, our room did have view- it just was mostly of a roof.

The price was really good and this is only a couple of blocks off of Michigan. The bedroom area was nice and the corner seating and mini-table were a creative way to use minimal space. It has floor-to-ceiling windows. The W XYZ bar is good as far as discount hotel bars go. I'll review that separately on its own merits as a bar but it's OK for a nightcap. There are a few pretty significant downsides, though, and really knock this down from a top notch to middling experience. We chose this hotel over the Fairfield Inn which was a little closer to Michigan even though it was a few dollars more because it had an indoor pool. The fact that the pool was closed was not disclosed when we checked in, though. We only found out when we called to ask where it was. Similarly, there's a no guns sign on the front door. While I wasn't carrying, I think that they need to disclose that type of thing earlier than walking in the door by which time it's too late to cancel. And, as several others have mentioned, the bathroom door doesn't lock. It's cheap (in more than one sense of the word) but it's new. Probably would not stay again, though.

Do not stay at this hotel they are straight liars and thieves. Currently I am trying to get compensation back from the company I booked with, T-Mobile, due to the false advertising of the tubs, according to hotel staff none of the king size rooms have tubs although that is what I paid for. Regardless, T-Mobile reached out to the hotel and Ms.Kiara lied and said that my room was upgraded. This is a straight lie we stayed in the same room the whole time. She also claimed that they did not receive any request to change the room which is false. I first came down when we realized that the room was not up to par with my booking and spoke with a small white woman with long black hair who told me none of the king rooms had tubs and that there was nothing she could do because they were all booked for the day. After that I went 2 more times and spoke with a taller white woman with long brown hair and she asked her manager and said the same thing. Ms.Kiara also told T-Mobile that they would have accommodated if a tub was requested which is simply false. I've never been one to lie I just wanted to enjoy my birthday. Apparently there is nothing wrong with the ceiling... I do not think fully exposed concrete with lettering is normal at a 3 star hotel, maybe at a crack house lol and that's at every floor not just the tenth floor they couldn't bother to cover it. I will add pictures this time since I am a great big liar lol. People save your money!

Booked this hotel for convenience to meetings for business travel. Pros: Check-in & check-out smooth Location is fantastic (short walk to shopping and restaurants on Mag Mile) Market in lobby to get light snacks & drinks Gym with a mini view Needed an afternoon cappuccino but did not want to step out into the cold and staff provided a capp on the house. Nice! They had live music on Thursday night in the lobby Bar in lobby and seating to meet up with others Cons: Rooms on smaller side Not a proper desk to work from (funky round bench was not comfortable for extended sitting and table was wobbly due to the rug) Only 2 mini bottles of water in fridge Housekeeping walked in on 2 occasions although Do Not Disturb sign on door Parking is pricey Would stay here again.

Decent hotel, good location and a nice pull in space for drop off. Knocks for poorly placed check in, long lines and only two working elevators.

Stayed here for one night during Labor Day weekend. Picked this hotel for its convenient location in Mag Mile and the rooms looked very modern and nice. The whole hotel was very clean and nice looking. Upon arrival we dropped off our bags so we can make it to our lunch reservation around the corner and the front desk was very helpful in doing that quickly. We checked in slightly early at 2:30pm. I had called a few days before to request early check in so they added that to my reservation. ROOM PROS: Very nice furniture/beds/decor. Rooms were clean and spacious. Mini fridge was especially nice and such a large TV which was great for a movie night with friends. BATHROOM PROS: Very modern and bright lighting. Walk in shower was so nice and clean. BATHROOM CONS: The barn door. I don't get why hotels keep putting these in. They don't give much privacy when using the toilet and the bathroom was very echoey so that made for some awkward moments. Also 2 walls are just completely bare. Would've been nice to have more towel racks or some decor in there. Also the bathroom fan is almost nonexistent so that also doesn't help when you're trying to cover up noises. LOBBY PROS: Lots of areas to hangout/eat/charge your devices. Like I said before, the location was perfect. We walked to the bean/millennium park, down to the water, and up to navy pier. It was such a money saver being so close to everything. Walking distance to so many great food places too! Would definitely stay here again!

Stayed here for three days on a visit to Chicago with my partner. Overall we had a great stay: comfy bed, tv that you can hook up to your own netflix, hbo, etc account, a little shop downstairs where you can buy drinks, snacks, cereal, and microwaveable meals, and a bar next to the lounge. The only not great thing is that turn down service is only upon request, which we weren't made aware of upon checking in. By the time we realized no one came in, the cleaning staff had already left for the day. We meant to ask for service for the next day but forgot, so by the time we left after three days we were literally putting garbage on the floor next to the trash can because there was only one miniature one in the whole room (nothing in the bathroom even) and it was never emptied. Wish they asked upon check in so that we didn't run into that issue! Otherwise, great place!

The location was fantastic. However. we didn't think this was a good value. There were issues with acoustics in the hall. You could hear so much of the noise from the guests in the hall inside our room. It was not quiet or private. I had difficulty resting at night and we were there for 5 nights...so that made it a long and difficult week. The room was quite large but the bathroom had issues. There was mold around the shower which could be an issue for people with allergies. There was a small vanity and no storage in the bathroom which was inconvenient because there were three people in the room. The food options for breakfast were poor quality and overpriced. It was better to walk down the street to Starbucks. They wouldn't let us have a late checkout (2 hours). It was frustrating and disappointing. I know there are numerous options in that area so we will choose another property for our next stay.

My girlfriend and her friend were roofied at this hotel bar. When I tried to talk to the manager, he tried to deflect blame and accuse them of over drinking (they had less than 3 beers). I came to them puking and completely disoriented, not drunk. They believe it was the DJ who did it. I will never becoming back here and don't recommend anyone else to if you value your safety.

My opinion is that this hotel is designed for persons ages 25 and under!! Very minimalist, including no closets

As a Marriott member, I can say that I'm usually pretty happy with the Bonvoy Marriott hotels across the board. I was taken with this Aloft in Chicago when I visited earlier in the year 202 and stayed at another Marriott property, and decided that next trip I would have to stay here. I'm really glad I did, because the customer service was top-notch. Even though it was still slightly slow because of quarantine etc., everything was clean and well taken care of. In the few days that we were there, we were in and out a lot for work, and we were always greeted nicely by any staff that was in the area. I love the downstairs lounge and bar area (with large windows good for people watching), and everything you could possibly need is pretty much within walking distance from the hotel. I would definitely stay here when I visit again.

I like this hotel and it's the second time I've stayed. Staff is always friendly and the rooms are clean and modern. The mobile key system was down the entire week I was here though so that was disappointing. The gym is nice and for peloton people, they do have two bikes, one with cages and one without. The pool area is nice too.

This was almost everything I wanted in a hotel. Epic failure in the wheezy air handler whose vibration sounded like I was driving on rumble strips all night whenever the AC/Heater came on. I'm hopeful that this was unique to me or you will NOT get a good nights sleep. I had a King in a corner room. Fantastic views and deceptively roomy. Like all the amenities except the locker room shower with the soap dispenser. That was a nod to how cheap this place is. I would go back but move rooms immediately if I got a 4th floor corner.

DO NOT STAY HERE! This location is full of fraudster hotel staff. As a Delta gold medallion member I bought my hotel stay via member discount. A 5 night stay at $88 per night. $100 deposit per their policy. I paid for 1 night of valet at $62. I had drinks and snacks over 2 days that totaled around $30. HOW DOES THAT TRANSLATE INTO $1300!?!?!?!?!?!!?! If it wasn't for the immediate push notification from my AMEX I never would've seen what they had done. I immediately went to the front desk for help and they claimed to have no clue of how it happened. They could only contact accounting to get the extra charges removed AND to issue a refund as I quickly checked out after being there only 2 nights. The hilarious part is their corporate # goes straight to voicemail and is full lol Also their accounting number says open a case online and there is nowhere to do this on their website which is just Marriott's site anyway and of course, Marriott couldn't help. So now my account is being held hostage by Aloft for $1300, of which won't be released or refunded for days. I can't imagine how often they do this to people. I feel sorry for those who probably have their accounts overdrawn by Aloft's fraudulent practices or those who may feel embarrassed because they are made to feel like that can't afford to stay there when the hotel tries to extract thousands from their account and they don't have it to give. I'm grateful my AMEX alerted me to this right away, or I wouldn't have even known it was happening. This is a terrible hotel and I would never recommend it to anyone. UPDATE: A guest services supervisor reached out and provided a refund of the 2 days I stayed there and assured the extra charges were removed.

I just finished a stay at the Aloft and I was happy with my experience. I was in town for a conference at the Sheraton 6 blocks away. I stayed at the Aloft because the rates were about 40% less than what the Sheraton was asking. Aloft is a very nice and modern hotel. The lobby area and bar is very hip and cool. The hotel also had hip and modern rooms. There is exposed cement or polished cement in much of the hotel. I received good service whenever I needed it in the lobby or the bar. The Aloft has an excellent location not far from Miracle Mile or Lake Michigan. I would be happy to stay here again.

This is definitely not worth the price for the hotel room. There were several things wrong with this place. First of all the door to the bathroom is one of this sliding doors and it doesn't close!!! The door was broken. Second and the probably the worst reason is the smell of the room. There is this nasty air freshener smell that smells like really bad Cologne from a Italian guy in summer after he had been running in 90 degree weather for 5 hours and then took his dirty socks off!! Third, the WiFi might be free but it is not secure at all. I asked if we could buy an upgrade to a fully secure WiFi but they said that was impossible. I had to do some work in the hotel during the week and my VPN would not connect because of the unsecured network. The fourth problem was the room was not clean when we got there. There was water splashes everywhere in the bathroom and sink, and even on the nightstand! How does that much water get there??? I just talked to some good people in the lobby of the same hotel and they had a similar experience!! It is nasty here!! Now I understand that it is COVID times and a lot of your staff were laid off. But you could hire some of these people back at least on a contract basis to deal with a lot of these issues if you are worried about the virus closing things down again. Use some common sense please when doing business! Come on Marriott, stop being lazy and greedy!!

And here we go... 5 Stars: - Location along the Magnificent Mile - Beautiful, chic, modern lobby - Bed was surprisingly comfortable - Large 68" television 4 Stars: - Nice bar & fireplace in lobby area - Quiet mini fridge 3 Stars: - Checkin & checkout was quick and efficient - Room is on the smaller size - Bliss bathroom products offered 2 Stars: - Room could be less dusty - I could tell that service did not vacuum the floors well - Close your curtains (there was a residential building across our window) 1 Star: - Hotel is close to a Medical Center (you will hear sirens come and go) - Very disappointed to find that there was no handheld showerhead - Toilet has a ferocious flush (you might wake up your entire family) - I could hear other people's toilet flushes in other rooms - Bad shower water pressure (I walked around with flat hair for two days while in Chicago) - Heater was very loud when turned on (I thought it was a garage truck down in the streets at first) - Strange consecutive bright flashes of light in your room (it felt like I was at a nightclub, especially when the lights were off) Seems like many other reviewers shared the same sentiments.

My wife and I spent a long weekend in Chicago last month, and I decided on Aloft Chicago Mag Mile -- partly because of the cool vibe, and partly so I could use up some of my Marriott reward points (which covered 2 of the 3 nights). Overall, we were really pleased with our stay at Aloft. The rooms are super quiet because of poured concrete walls and floors (wish ALL hotels were built this way), and we had a HUGE TV on the wall, a refrigerator, a coffee maker, and all the other necessities. Location is great -- we were able to walk all over downtown Chicago from our base at Aloft. And there was a microwave in the food area in the lobby which we used to nuke our leftover Lou Malnati's pizza the last morning of our stay. The only negative was our body wash dispenser was empty when we arrived, and my multiple requests to the front desk to get it filled were unsuccessful until the last day of our stay. Regardless, highly recommended -- we were sad to leave.

My son and I stayed here for two nights. The positives....the hotel is in a good Magnificent Mile location just two blocks east of Michigan Ave. There are lots of restaurants and shopping venues nearby. Water Tower, John Hancock, and Navy Pier are all less than 15 minute walks away. Our rundown, if you want an honest opinion. Prior to arriving we checked reviews and pictures and thought the hotel looked nice and modern. The reviews were mostly good. It is part of the Marriott family, so we expected it to be fine. Check in was quick and simple. The guy that checked us in was nice enough. The lobby has a bar, lots of seating, a pool table, some board games, and a small area to buy snacks and drinks. We got to our room which looked okay. It's very minimal and modern. There are bare concrete ceilings and accent walls. The beds were not your typical Marriott beds and there is no way these are the Marriott pillows. The pillows were flat and stayed that way. My bedding smelled a little weird. My son went to the bathroom and said, "Uh, this is weird. There's no lock and the door doesn't close." What? So, the bathroom doors slide. They are not pocket doors, but more like barn doors. They slide on a track only at the top and none at the bottom. This means that you can hear everything. So, if any of you are planning a romantic get away, you will hear every bathroom sound your partner makes, hopefully, you've been together a long time. Haha. The first night of our stay I had a difficult time sleeping because the bed wasn't very comfortable and the pillows were so bad. The HVAC was really loud when it went off and on. The very worst thing was the horrible smoke detector. It had a green light that flashed, okay, I can live with that, but the bright white light that also flashed every 10 seconds was unbearable. At one point, about 3 in the morning, my son jumped out of bed, loudly said mom (he thought I was sleeping, but I wasn't), and said something's wrong there's a light flashing. I told him it was happening all night and wasn't the alarm going off. I thought maybe it was a battery dying or defective. The next morning, I told the front desk that there was a bright white light flashing on our smoke detector all night and I think it had something wrong with it. Nope. That's how they are. That same morning we decided to sleep in and then head out later in the day. We left around 11AM and I asked the front desk if they could have our room cleaned as we would be out all day. Also, if they could have maintenance look at our deadbolt that didn't work. They said they would have both done while we were out. We got back around 7:30PM and our deadbolt still didn't work and our room was not cleaned. I called the front desk and stated that our room had never been cleaned and asked if we could just get some clean towels. I think the guy's name was Kevin said they would be delivered right away. An hour later I called down again and another girl apologized and said she would bring them up herself. She brought them up and gave us 3 bottles of water and 3 ($15) vouchers for the food area. That was nice. They did have a guy in the lobby playing live music which was nice, except there was no where to sit. That's how crowded the lobby was. It was like this even before the live music. My son said it was a really odd mix of people in the hotel like the tatooine bar. We were surprised at how many people were always hanging out in the lobby. Kids, adults, people drinking, people working on their laptops, kids lying on couches, people with their dogs. Luckily, the second night I was able to sleep since I hadn't the first night. The people across the hall were up cackling and talking loudly until 5AM. Yup, 5AM. It was annoying. I think there may be an issue with this being used for parties because I saw a little post it on the keyboard of one of the computers at the front desk that said "PARTY POLICY". I was too tired to call down and complain about the people across the hall. And, frankly, I was tired of asking for things that were not going to be taken care of. I sound like a total crabby grumbler, but this was just not a great hotel. The pool was always packed with people because it is pretty small and there isn't a hot tub. The workout room was pretty nice. So, if you don't mind a flashing light all night in your room, don't mind hearing guests in neighboring rooms all night, don't mind hearing your room mates bathroom sounds, and don't care if your room gets cleaned, this is the hotel for you. I hope this was just a case of Murphy's Law for us, but I am going to guess not.

Aloft is one of my favorite hotel brands now. They are clean, modern, and the staff are all friendly and accommodating. Love the lobby and the room. The room has the biggest TV I've ever seen in a hotel room. I think it's a 60" TV. The bathroom is spacious and the shower is wonderful. Nice pool, big hotel gym, and great bar. Valet is pricey at $62 per day but that's standard pricing in Chicago. Comfy bed, clean room, reasonable rates, and great amenities makes the Aloft a winner any day!

Great hotel! We truly enjoyed the "loft" concept. The service was excellent I used the Marriott app and the feature to chat. I always got a response immediately and anything I requested was sent it us quickly. The hotel has an awesome bar and area to play games. The kids truly enjoyed this! The gym was excellent. They keep it clean and updated. They even have Peloton bikes which was great because if you have not tried it this is a great opportunity. We enjoyed that the hotel is located in a central area and walking distance from the Mag Mile. We were able to use the free trolley that takes you to Navy Pier. The trolley stop is only a few blocks from the hotel. The area is quite and safe with lots of great restaurants around (walking distance). The rooms supplies soap, body wash, shampoo and conditioner. You also have a steamer and blow dryer. The room has a loft theme, be ready to see cement walls and ceilings decorated in a very modern and unique way. The bar has a happy hour that starts at 5, it seems to be popular especially on Wednesday. The hotel offers free WiFi, and plenty of areas to plug in for a charge while enjoying the lobby.

We flew in from the UK and had a great first time in Chicago staying here! Very pleasantly surprised by the hotel itself- had everything we needed in a great location. The staff were especially great, in particular the lovely Sonseray (overnight supervisor) who helped sort us out when we wanted to extend our stay! We would definitely stay here again!

Location for this property is great with easy access to the city and centrally located. BUT--to be quite honest, I was disappointed with the service at Aloft - Chicago Mag Mile. -I had requested for "housekeeping" several times and only actually received one cleaning during my stay of 6 days. There was one day that I had made 3 -4 requests with no service. -I had also requested for fresh towels since they were not able to clean my room. Unfortunately, I had to request the towels about 6 times to finally receive a set. *This happened on at least 3 separate days. -French toast sticks for breakfast was always sold out. -Even having Ambassador Elite Status, I was not upgraded to highest room type that was available. There were still additional rooms available that an upgrade was not provided. Most of the front desk staff was pleasant and apologetic, but there were also several who were quite short with me providing no additional explanation as to why my requests were not being fulfilled. I would recommend this property as far as location is concerned, but if you are expecting service--its probably better you stay at an AirBNB.