Aloft Madrid Gran Via

We stayed at the Aloft Madrid for a business trip and it was a wonderful home away from home. Overall, the hotel staff was friendly, responsive, and helpful. The area felt very safe; in close walkable proximity to cafes, bars, shopping, and several historical places of interest. The one downside is that the room was very narrow, with just about 2 feet of space between the beds and the walls on all sides, making it difficult to manage large luggage, but we made it work. All that said, I would stay here again and would happily recommend it to friends and family.

Overall, the experience was positive. The reception staff were very friendly and professional.My bedroom was a bit aged, and the carpets were worn. I struggled to log on to the internet. The shower screen was too small a lot of water splashed on the floor.Breakfast was good , coffee was great and on tap throughout the stay at anytime of the day. - Great Perk

A nice and pleasant hotel with very friendly and welcoming staff. The rooms are clean and of a good size, although not very large. The gym is small but nice and sufficient for a quick workout. Breakfast is good in terms of quality, but the variety is somewhat limited. Overall, a comfortable and enjoyable stay.

While the hotel is in a great location and has great sized rooms this was a very unfortunately eventful stay.||Within minutes of checking in my girlfriend’s phone was stolen by pickpockets while waiting for the elevator to go upstairs to our room.||The hotel was basically unable to help us and refused to look at security footage until we had filed a police report. 15 mins later we got a call from the hotel that a staff member had “found” the phone on a stairway we didn’t go on and the phone was returned missing the SIM card and the hotel staff saying “it was strange”.||The power has also gone out and even 30 minutes after the power was on, WiFi was still out. The fire alarm was set off during our stay as well, with little communication from the staff as to what was going on.

I am truly disappointed with how this hotel handled my situation. I accidentally left my Bible in the room — something deeply personal and spiritually important to me. While the hotel confirmed they found it, the communication that followed felt dismissive and lacking basic empathy. When I asked for simple help to properly wrap and secure the item before shipment, the request was refused without any effort to assist. Instead, everything was repeatedly redirected to an external shipping company, with no clear information, no estimated timeline, and no reassurance. What made it worse was the tone of the responses. They felt cold and transactional, as if I was asking for something unreasonable — when in reality I was only asking for basic care and consideration for a personal religious item. As an international guest, I expected more professionalism, compassion, and responsibility. Customer service is not just about responding — it’s about how you make a guest feel. Unfortunately, in this case, I felt unsupported and undervalued. I hope management reflects on how situations like this are handled in the future.

Perfect location to a lot of stores, restaurants, Puerta del Sol, metro, etc. Room was clean and bed was very comfortable. 2 of us stayed in 2 twins and most hotels have the 2 beds put together but this one had a welcome split apart. Front desk managers were exceptionally helpful throughout out entire stay. There was a security guard on duty 24 hrs a day at the entrance so I felt very safe and knew that non guests wouldn't be able to get in without being questioned. He even warned some tourists how to hold their personal belongings/camera to avoid pick pocketers.

Stayed for 4 nights at Aloft Madrid. Its central location and lively neighbourhood make it an excellent choice for tourists. I was here in September 2025. Shopping, transport, dining, and major attractions are all within walking distance. Rooms are spacious and comfortable by European standards. Breakfast was buffet-style with good variety and efficient service. Overall, a big YES — highly recommended for anyone visiting Madrid.

We loved our stay at Aloft Hotels Madrid. The rooms were clean and comfortable, and the buffet breakfast was excellent with plenty of options. Great location walking distance to fun! The staff were wonderful—friendly, helpful, and always welcoming. One team member in particular, Anka, truly stood out. She consistently went above and beyond to make sure we had a fantastic stay. She was personable, attentive, and a pleasure to interact with. We were traveling with a group, and several others also mentioned how impressed they were by her positive attitude and fantastic work ethic. Thank you for making our visit memorable!

I like the centralized location of this hotel, right on Gran Via and steps from the Metro stop. It's also on a quiet side street and I heard no noise from the street at late night. The rooms were updated, clean, and had a decent breakfast- thought I've definitely seen better at other Marriotts. The staff is friendly, and English speaking as well. I'd definitely stay here on my next visit to Madrid.

We booked this hotel last minute with points after an Airbnb mishap. The location is great. - right off gran via, close to sol and plaza España. The staff were firendly and efficient. The reception is on floor 3, but with the cardkey and guard at night outside ( this may have been for a public event this weekend ) it felt very secure. The soundproofing of the room was great - minimal outdoor sound fron the neighborhood. It seemed the property is under some renovations - we did not see the roof. The room was fresh and clean. Most importantly there were no traditional curtains with the laer beam of am sunshine to prevent sleeeping in, but rather paper blinds which perform much better I wish more hotels had these! I missed the breakfast, bit apparently there is that and a gym as well - not for me on vacation.

Very nice hotel in the center of Madrid. Located on Calle Gran Via, so it can be a little bit noisy in the evenings. The staff were very helpful and friendly. There is a nice breakfast every morning with a great coffee machine.

Highlights included: - A stunning rooftop pool, perfect for lounging and soaking up city views. - An unbeatable location allowing easy walks to key sights like the Royal Palace and Plaza Mayor. - Ultra-comfortable beds - Convenient ice machines on every floor - a treat for American travelers. - A fun lobby, great gathering place if traveling with friends. - A professional, helpful, and friendly front desk staff. Aloft offers modern comfort and friendly atmosphere in the heart of Madrid. Highly recommended!

An unassuming black sign marks the entrance to the Aloft Madrid Gran Via, a narrow hotel located off the side street of its namesake: a bustling avenue filled to the brim with department stores, vans selling touristy paraphernalia, and hordes of people (especially during the #eurosummer). After taking a short elevator ride (side note: the elevators are quite small) up to the hotel lobby on the third floor, we were warmly greeted by the receptionist, who checked us into our two rooms and pointed out some of Madrid's most famous landmarks, including the Royal Palace of Madrid. The hotel lobby is fun and inviting, with a young vibe - there are old-school arcade machines, funky furniture reminiscent of a modern spaceship, and a counter featuring a coffee machine (which is surprisingly good for free hotel coffee) as well as fun sushi-shaped gummies. We had booked one room with two twin beds (though they seemed more like full-sized beds), and one with one queen. Both rooms were fairly spacious, sparsely but tastefully decorated, and had sleek, modern bathrooms stocked with high-quality products! Additionally, the entire hotel is air-conditioned, which was a nice respite from the sweltering Spanish summer heat, and you can adjust the room to your liking. There's also a coffee maker and complimentary boxed water in each room, which is a nice bonus! The gym is on a lower floor, and it is small but well-lit, and has various cardio/weight machines as well as free weights. We enjoyed the hotel's breakfast (which came provided with Marriott Bonvoy status) during our stay - it is a buffet-style layout complete with traditional breakfast favorites such as scrambled eggs or toast, but there are also Spanish dishes such as jamón ibérico. For those that crave sweets, there is also a wide variety of pastries such as muffins and croissants, and yogurt and fruit with toppings for the more health-conscious. Overall, we really enjoyed our stay at the Aloft - everyone was kind, knowledgeable, and efficient, the amenities were more than we could have asked for, and the location is stellar. Book well in advance for a great value!

Staff is amazing, attention to detail awesome, but.... Roof has been closed for quite some time and the gym is a converted client room and not good. Tiny, with poor equipment. A bit overpriced for the area without the rooftop and poor gym.

We stayed for 6 nights in February while my husband was traveling for work. Lobby was bright and offered complimentary coffee machine they made espresso, lattes and cappuccinos. The hotel has great sunset views. Staff was friendly and spoke English. The rooftop bar is a great spot to grab a drink. Pool was not open for the season but looked nice. The hotel is conveniently located off the Gran Via near shopping and dining. The parking garage is a short walk away and they offer a parking special by staying at the hotel.

Giulia and the whole crew was amazing at check in and suggestions around the city. Rooms are clean and pretty quiet. Great location for food, shopping and metro

Great location and price point, next to Callao and walkable to Sol. Above the Benetton. Ask for a higher level because there's a disco next door. Layout is great and gorgeous views. Bed is comfy. Mini freeze nice. Shower head rain type is great. Improvements would be faster WiFi and the shower heat variable. Highly recommended!

Apple iwatch stolen at hotel. Would not recommend. Hotel front desk completely disengaged and unhelpful. Do Not Recommend at all.

I stayed at Aloft Madrid Gran Via for 9 nights. The nicest things about the hotel are it's location, right off Gran Vía and you can walk anywhere in the city from here. I walked to Museo del Prado, Puerta del Sol, Palacio Real, Tempo de debod, El Retiro Park and even Atocha train station for a day trip to Toledo. The location is very central. Also, the breakfast buffet and staff are very good. I really enjoyed the coffee and breakfast set up. Staff is very accommodating. The downside - the lighting in the bathrooms are terrible. It's like going into a bathroom at a nightclub, low dim lighting. Maybe I'm too old to stay at Aloft being 53, but I need more light in a bathroom (also, the sink countertop was so low; being over 6', You really have to bend low to use it; maybe this is a European thing). Second, there was a thumping noise from music that regularly started at midnight and ran until 3am. It's kinda annoying and even though I travel with a sound machine, it's hard to drown out the thump of the bass in the walls. Lastly, the hotel has 3 elevators. One is a service elevator and is often not used for guests. The other elevator holds one person. That means you really have one elevator that holds about 2-3 people for the hotel. I asked for a low floor room so I could use the stairs instead. The stairway is central and much nicer than a back entrance dark and dank stairwell so it feels more usable. Overall, I was pleased with my stay and had a nice experience. When I return to Madrid, I'd ask for another low floor room and one away from wherever the music is coming from.

Not as advertised. When I booked they said they had a rooftop pool and the WXYZ bar that is part of Aloft hotels. Both were closed for the duration of my stay. Had I been informed of this I would have definitely made other plans. I am disappointed with communication and the lack of amenities. There are lots of choices in Madrid and given the choice I would not come back here.

We just had an amazing 3 nights in Madrid. Aloft was the perfect location for a break in the city. The staff were exceptionally friendly and helpful. Especially, Anca who always has a smile and goes above and beyond in her hospitality. Well done!

I've been a longtime SPG/bonvoy member. I don't think I ever have submitted a complaint. Maybe once or twice if ever. But my night is just terrible. 1. As I'm writing this... Music at the nightclub right next door is blasting VERY loudly until well past 3:00am. My pregnant wife and I cannot fall asleep. And this is our last night in Spain. No one informed us that there was a nightclub *right* next to the hotel. 2. Front desk could not offer any help. I could not even reach them through the phone. It would just ring over and over for five minutes with no answer, forcing me to go downstairs to talk to someone. I needed towels at one point and was forced to go all the way to the front desk physically. 3. The shower got the entire floor of the bathroom wet due to its horrible design. We needed more towels to wipe it all up, hence the need for more towels. 4. The bathroom sliding door which is a mirror on the inside is cracked in lower right hand corner and all it had was duct tape over it which was a safety concern. The music above all else is the worst. We cannot get any sleep and it is infuriating. Why would you put the hotel right next door to a nightclub, and why wouldn't you disclose that to your guests? I really hope bonvoy can do something about this to make it up to us. This was extremely disappointing.

Location -- Great location. Walking distance from Callao station. There is an entrance directly across the street. We took the metro from the airport and had to change lines twice, I think, but super easy to navigate and only cost a few bucks vs the 30 Euro taxi fare. Short walking distance to Sol and many other spots. It felt like a smaller version of Times Square. Lion King and Ghost were less than 5 minute walk. -- Staff. Superior. All the front desk agents were cheerful and helpful. Genuinely welcomed us to the hotel. The housekeeper did an excellent job in our room. The concierge was knowledgeable, however a bit predictable in her suggestions. The front desk agents were more useful with local suggestions. -- Breakfast was quite sufficient and yummy, however a bit steep in price. We did eat it because of our reward status with Marriott. Loved the Iberian ham, croissants, avocado toast, manchego cheese, spinach and mint juice, and the carrot and ginger marmalade. My daughter also loved the cut pieces of kiwi. -- Room. Nice and simple. No bells and whistles, but very functional. The rooms are on the smaller side but I think that's an European thing. My complaint would be that the AC never cooled our room. I had to call down twice for them to adjust the temperature. Weird because there is a thermostat in the room. Unfortunately, the fire alarm went off in our room due to the steam coming from the shower when I opened the bathroom door. A bit too sensitive, but better safe than sorry I guess. Loved that they offered complimentary water in the room. Oh yeah the elevators are super small only 2 people can fit in them with 2 bags at the most.

The service and attention of the staff was exceptional! Everyone at the hotel went above and beyond to help me out. It is located in the Gran Via, very walkable and accesible to anywhere you need to go/get.

I'm on my 3rd of 3 nights here. I have had a wonderful experience. The staff is friendly and helpful. The rooftop bar is great! The food is good, the drinks are reasonably priced and the staff is phenomenal. The entire property is extremely clean. It's in a perfect location to walk anywhere in the central district of Milan. Will definitely stay here again.