Joey M.
Yelp
"Hawaii... The most sought-after postal route of them all. The air is so dewy-sweet you don't even have to lick the stamps." - Newman, Seinfeld
Wow... just wow. Can't say enough about the customer service and Aloha from these folks.
Da Scene: It's the kiddo's 8th grade graduation and the wife & I are BUSY - we pull a "I thought you ordered the lei's!!" conversation two nights before the big day. CRAP, we're toast right? I decide to try and call 1st thing the next morning, prepared for disappointment - Carla & I have ordered a lot of leis from them over the years and know that while they do ship overnight, they need a day of prep, especially for complicated leis or large orders. We need a nice one for the kiddo and 15 single strand orchids for the teachers. It was a BAD night, I went to sleep full of disappointment and guilt, I didn't want to face my daughter w/out the signature Hana we have given her for every milestone, graduations, championships, birthdays, etc.
Da Service: It's 8:30am in California but they pickup on the 2nd ring. I explain the situation, I need overnight service and I need it to go out THAT day to arrive 24 hours later... I brace for the response. The girl (I believe her name was "Jas") says "hold on lemme see what we can do". When she comes back she says "I'm so sorry, but we can't do the Hana and ship today, we have a special Shelly (kind of like a Cigar but with different colors) that you can have with the 15 single orchids, should be there by noon." DROP THE MIC, WALK OFF THE STAGE
Jaw drop, dead silence on my side, cause I'm shocked. She says, "is that OK...?" I try to mask my excitement/joy/relief and respond, YES, totally, got for it. We exchange information, get the order processed and in short time I receive an email confirmation, then 2 hours later a FedEx tracking notification. I took the day off since last time there was an agriculture hold and I had to go to Emeryville for pickup, but this time it came right to the house at 9:30 am - 25 hours later. Sometimes having good karma is not enough, you need good people too, Much Mahalos Jas!!
Da Goods: Perfect, beautiful, fresh & fragrant. I wrapped 'em in a damp towel and put them in the fridge, while I write this review, hours before the event.
HUGE thanks for saving the day... you'll always be my go to spot for a taste of Ohana on special occasions.