Judy Y.
Yelp
I placed an order on UberEats because my family and I have COVID-19. An entree I was really craving while quarantining was Chicken Katsu. I ordered Chicken Katsu and asked for extra Katsu sauce on the side (I didn't care if they charged me more for it either, I just want extra sauce). Well, to my shocking surprise, I opened my meal to see rice and battered chicken with NO KATSU SAUCE! And NO EXTRA KATSU ON THE SIDE!! Like, wth.
How do you as a chef send out food, especially an item lacking it's MAIN SUBSTANCE? And the person who's supposed to be double checking the order to make sure is just as incompetent because how do you not see the chicken Katsu is LACKING KATSU SAUCE??? I just want katsu on my chicken at the very least if you're going to forget the extra sauce on the side as well!
Anyways, I called the restaurant to complain about the situation because I'm hungry, upset and feel cheated. I feel defeated because we're paying a delivery service to get our food because we really shouldn't go anywhere for the sake of everyone's safety and health. But these idiots asked us to drive there to pick up two Katsu sauce. So, you're telling me we should drive all the way over there to pick up 2 Katsu sauce that your incompetence forgot to put on the damn chicken? AND read the notes where it says extra Katsu sauce on the side. If we had to drive, why would we bother using UberEats in the first place?! Make that make sense!
Second, you want us to leave quarantine after telling you we all have COVID to pick up sauces for a mistake YOU MADE!!! Then the guy on the phone admits to making the mistake but won't come cause we have COVID-19. At this point, I wouldn't even trust them to drop it off to me without spitting in it, but I am still so upset and appalled by their customer service and responses. He said next time we come, they'll give us an extra Katsu sauce for free to make up for it! LMAO
***FREE SAUCE*** !!!!
He really said that. "Free sauce"
When Island Flavor fucked up my order last time and gave me Chicken teriyaki instead of the beef teriyaki on my combo plate and I spoke with them about it, they apologized and offered me the same meal but corrected, free of charge the next time I came in. Not free fucking sauce like WTF.
I can't even eat the food. It won't taste the same and I'm blatantly upset and starving now. Thanks. I will never frequent this business ever again or give them my business on any food delivery app. I'm letting all my friends and family members know this place doesn't deserve their business because they lack customer service or any decency to try and fix this. Can't even appropriately compensate someone on their meal.
If you've made it this far, I highly discourage you from coming here too. I mean, lot at their other reviews. That's why this place can't even maintain a decent 4 star rating.