Hillary S.
Yelp
Just came back from Aloha in Manchester. We know it's not authentic Chinese food, but every once in a while we need our American-Chinese fix and have been going there for years.
On this occasion we ordered the Seafood Lo Mein for Two. According to the menu, it price is $38.50 but has scallops, shrimp, and lobster, so we felt like it was worth it.
We were informed that they ran out of lobster but we still hesitantly ordered it, assuming it would still be a nice seafood dish.
When it arrived, in addition to being out of lobster, the shrimp were literally half the size of salad shrimp (see pic...shrimp is next to a quarter for scale).
When the waitress asked if we were all set, I said, "yes, but I'm kind of hoping you guys arent still charging the $38.50 the menu stated for scallops, shrimp, and lobster, considering you were out of lobster and such inexpensive shrimp were used", fully prepared to pay full price if necessary and just never order that dish again.
She sent the manager over and I repeated what I said to the waitress. He was snapped back saying, "well thats how it's made, so that's the way it is". I told him there was no reason to be rude, as a customer I was just pointing out that the dish, as it was served, didn't offer the same value as the menu indicated. He said, "so, what you're telling me is you don't think you should have to pay anything at all?!" I told him I never said that at all, I just didn't think the dish offered the same value as served. He screamed that he knows we're regulars and assumed by now we knew how to read the menu. WHAT?! the point is the dish we READ wasn't the dish we got, but i didn't say that. There was no way to have a civilized conversation with him. He eventually said, "fine, I'll take $4 off"! and stomped off. My husband the waitress, and I were all looking at each other in shock. I asked the waitress if he treats all the customers like that because he's incredibly rude. He storms back in and said, "you know what, I'm giving you nothing"! and charged us full price. So, instead of at least pretending to be understanding, much less reducing the price for the dish, he's lost 2 customers for life.
We work WAY too hard for our money to be treated badly, and there are so many dining options out there, managers like him should understand the importance of customer service. What a whack job!!!