AlpenGold Hotel

Great family hotel. Staff in the kids club are wonderful and very flexible. The only potential area for improvement is the shuttle to skiing. The Jacobshorn transfers are only every hour despite multiple guests skiing in that area. Would make sense to be more frequent (although they were very flexible about arranging alternative pick-ups if no shuttle was scheduled). I think a system whereby they ask guests to notify them the night before would help managing capacity (with some flexibility for last minutes changes). The breakfast was food but would be nice to have some more variety if you are staying for a full week eg pancake station. The spa / pool is really nice with indoor to outdoor which is quite unique.

Overrated and poor service in general - unfortunately! The hotel as all the potential. Well located, beautiful building, nice & spacious rooms and nice spa area. However service is very poor. Staff does not understand that “little extra” and does not value up to 5 star. I’m a hotelier myself and also educated from Swiss hotel school. Room service tray was left outside of our room for almost 24h… Breakfast is also a bit poor in terms of quality and selection; it’s not bad but not 5 star. They have a little bit to work on! But as mentioned; nice rooms and facilities and location!

I felt really welcomed by staff, especially reception. My travels were a nightmare but she made it all worth it. It felt like arriving I paradise. The reception staff is outstanding, also very good looking as well (only one tho, not giving away names-Croatian)

5 star property with hostel level service. The reception and concierge staff are not even close to providing any star service in this place. It feels like a student hostel. The only exception was the valet which was great. The rooms are nice and big however this is where it ends. The spa is far too small for the size of the hotel and the outside pool is like a human soup; there is barely any space to stand. The location has views only from the room and top restaurant but otherwise it is quite enclosed and barely any views are available from bar or any from the spa which overlooks the back of a building. The hotel is outside of the town and the walk is long to get to anywhere. The hike up and down the hotel hill is a challenge in itself as they make zero effort to clear the path so the sidewalk is covered in ice. There is a shuttle service which is quite convenient but if you like to be car free and enjoy the nature or walk out it is rather difficult to get around in winter.

We’ve stayed here many times and couldn’t be happier! The staff is kind and attentive, the kids club and teens club keep our three kids entertained and the rooms and amenities- wonderful. Truly an amazing experience every time!

The hotel is really pleasant with nice decorations and big rooms. What I didn't like was the experience I had at one of the playgrounds. After I was assured that I can come with my kid there and that I can also stay and play together with him, one of the staff members there told me that this is not possible and I need to leave the kid there by himself. What kind of rule is this? Mind you that there was plenty of space and I wouldn't have disturbed any activities or any other kids there. It's clearly a lack of clear rules and language barriers. We were told to go to another playground, that apparently was closed, therefore I had to ask for the key. Once we finally got inside, we noticed that there were a lot of missing toys, and the place was not really well maintained. Overall I think for a 5-star hotel things can definitely be improved. It's really not the same experience you get in other places.

We use to stay there around the Valentines day and visit the Art on Ice Show. It’s like a small tradition. ||Around the reception service you feel it is a hotel what is used for training. But everything was fine in general.

AlpenGold Hotel has everything you want to experience Davos at its best. Amazing service and ambiance. We truly enjoyed our stay.