AlpenGold Hotel

Quite a bizarre experience. One night spa stop, spa is decent with pretty nice saunas but the outside pool is fairly cold. the saunas and the nice guy in the gift shop are the only reason I put two stars. The service in this hotel is almost non-existent, despite some of the most numerously staffed reception and concierges I’ve seen. Six people working reception, but the feedback form I asked for never materialized. So I’ll post a public review when it could have been a private note to the hotel management! Nicely done. They just don’t care anymore. As many others here have said, it’s a pretty mediocre hotel (with good bones, but I guess poor management) and definitely does not deserve five stars. Would only stay again if I absolutely had to.

Super friendly and highly professional staff. I accidentally booked the wrong date without realizing it, and the front desk was incredibly helpful and rebooked everything without hesitation. From the moment you arrive, you feel genuinely welcome. The lobby staff is extremely attentive and supportive, and the team at the bar and — especially in the restaurant La Muna — is outstanding: warm, friendly, and professional throughout.||||I rarely write reviews, but this experience was truly astonishing and absolutely worth mentioning.

This was my first time here. I am very impressed. The service was very friendly and helpful. The rooms were excellent in terms of size and amenities. The wellness oasis is very beautiful and the facilities are high-quality and elegant. I find the daily rate of CHF 30.00 for the underground parking garage to be high. Nevertheless, I will be returning.

THIS IS NOT A 5 STARS HOTEL! Extremely disappointed about the experience at Alpengold. Rooms are not even close to reach a real 5 stars luxury level: the rooms were dirty! Moreover the food at the restaurants is just decent. We tried the vegetarian Atelier Vert but it was a terrible experience. The cooks look like clowns, trying to impress the guests with ridiculous tricks while the food quality is nothing exceptional. Very expensive for what you get. The restaurant was completely empty so it was already a clear sign that is not a popular place and should be avoided. I have no idea how this place can survive...

We had a perfect 1 day stay at Alpen Gold. Delicious Food, perfect service and really nice people, very helpful and kind. There is a big playground outside for kids. Really great. Tehe petfect stay - we will sure come back soon

Beautiful, great location. Spacious very comfortagle room and balcony. Great time to go, off season, no crowds. You do need to be fit to walk up to the hotel ,however there is a very convenient shuttle service available.

Amazing for great views, luxurious and spacious rooms. Everything was so good, staff were nice. The only con for me is the location, not much stuff to do around the hotel area.

The hotel is nice with a great view from the room balcony, but yet guest services needs to be enhanced. The housekeeping services is a disaster. They need to be much more attentive to the guest requirements and services. Especially house keeping as they are not good at all.