Alpenroyal Gourmet Restaurant

Our experience with Alpenroyal Restaurant was extremely disappointing and honestly alarming. We informed the restaurant two days in advance that we would not be able to make our reservation. Despite providing notice, we were later hit with a €300+ charge on our credit card for a supposed no-show. This felt excessive and unjustified, especially given that we made an effort to notify them ahead of time. When we reached out to question the charge, the response from the restaurant was unprofessional and dismissive. Instead of explaining their policy or attempting to resolve the issue, they were defensive and unwilling to engage in any meaningful discussion. The communication came across as rude and hostile, which only made the situation worse. Charging hundreds of dollars without flexibility or reasonable customer service leaves a very bad impression. This experience has forced us to dispute the charge through both OpenTable and our credit card company. Future guests should be extremely cautious when booking here. Make sure you fully understand their cancellation policy, keep written proof of any communication, and closely monitor your credit card. Based on our experience, we would not return and do not recommend this restaurant.

We had a very concerning experience with Alpenroyal Restaurant that future guests should be aware of. We made a reservation and canceled it within the restaurant’s stated cancellation window (more than three days in advance). Despite canceling properly, the restaurant charged our credit card €300 for a supposed no-show, which is completely inconsistent with their own policy. When we contacted the restaurant to resolve what appeared to be an obvious mistake, the response was rude, confrontational, and dismissive. Rather than reviewing the cancellation or explaining the charge, staff refused responsibility and communicated in an aggressive manner. There was no effort to resolve the issue professionally. This experience raises serious concerns about billing practices and customer treatment. We are now forced to dispute the charge through OpenTable and our credit card provider. We chose this restaurant expecting professionalism and transparency — instead, we were left feeling taken advantage of. I strongly recommend that anyone booking here carefully document their cancellation and monitor their credit card closely. Based on our experience, we will not return and cannot recommend this restaurant.

We visited Alpenroyal Gourmet Restaurant this week and picked the 6 course menu. We were recommended a wonderful choice of wine, which went perfect with the quite intense food selection. Ordering a 6 course menu, doesn’t mean you will get 6 plates, in fact we counted 10 dishes with all the chef compliments and pre-dessert course. We have enjoyed everything and captured photos of all the amazing dishes. Definitely worth the experience! Thank you Gourmet Restaurant and Mario Porchelli. ❤️👏🙏

It was a WOW experience! From the taste of the food, its presentation, the pairing with the alcohol, and the wonderful service! We had the chance to complement the chef for his amazing creation of art and delicious food. Each dish was served to us we were in awe. I have like 50 pictures, but I don't want to ruin the surprise.

Unbelievable experience. The food, the service, the atmosphere, - everything is top level. We had a lovely dinner with my wife and every bits of the evening was great, starting from the welcoming stuff up to Chief personally met us and asked for the feedback. Thank you, can recommend to anyone staying in Dolomites - you will not regret it.

Absolutely fantastic experience, the chef is Apulian and you can really taste it in the dishes. There are three set menus to choose from, 4-6 dishes each, €100 - €150 per person + drinks. Including one fully vegetarian menu. A la carte choice possible too. Very beautifully designed. Good wine selection. Staff is friendly and attentive. The restaurant is one big room with ca. 8 tables of 2-4 people. Its beautiful though a bit dark and anonymous. The desert of mango and coconut was a bit disappointing and not up to the same standard compared to the rest. Otherwise amazing experience, we will come back.

The service is nice and friendly, the setup is high-end but unfortunately the food is not as we expected. The assortment of the dishes, the tastes were average, nothing special. We had the 6 course meniu and a special mention about lobster, the “gem” of the evening who was chewy. We had a very good selection of bread and butter and this was what saved the dinner. Other strange thing: we all had to choose the same menu, even if one of us was a vegetarian

Amazing atmosphere and dishes, each of them was wisely thought and the wine pairing was a perfect match! Looking forward to try it again!