Blake
Google
We recently dined here, and unfortunately it did not meet our expectations. We have dined at fine restaurants around the world (including Michelin rated restaurants) and therefore went in with reasonable expectations.
We both chose five courses (3 starters, 1 main, and dessert) by mixing between the two menus (homestyle and international). Note that if mixing, all at the table must select the same items - not a problem for us, but it might be an inconvenience for those who have different taste preferences/restrictions. Of the five courses, we each thought two of the five were terrific: we both enjoyed the Beef Filet Irish Beef Club and the scallops, and my wife enjoyed the Felchlin Grand Cru Elvesia for dessert. The rest of our courses were so-so. We felt like the two-menu format should either be changed to one set menu and/or an a la carte option. The cost (170 CHF/person) was reasonable for an esteemed restaurant, but not for the quality we received.
For beverages, I chose the wine pairing, and my wife chose to order from the cocktail menu. If I were to do it again, I would not have done the wine pairing and instead chosen one bottle of wine or a cocktail. Like the food, the wines were hit or miss, and the pour size was very small: 1 dl pours means we paid 105 CHF for the equivalent of <2/3 a standard bottle of wine.
The service was poorly timed and uncoordinated. During our visit, we were served by two different gentlemen and at least three ladies. They didn't seem to have set roles, and they didn’t seem to communicate. Water glasses would remain empty for several minutes at a time. My wine pairing would be poured several minutes before the food was served. My wife was served her beverage while mine was forgotten - it happens sometimes, and I wouldn’t complain except for the fact that we overheard the same mistake happen at the table next to ours. The initial finger foods were laid out before our menus arrived, causing us to have to hold our menus so that they didn’t touch the food. The waitress poured olive oil for our bread out of a store-bought container while explaining that the oil came from Italy.
At the end of the night, we were ready to end the experience and return home.
We really want this restaurant to succeed, however it will take substantial changes to the menu and service before we would return. Hopefully the management sees this review and makes the necessary changes. We anticipate they will lose their Michelin star soon.