Hôtel Altapura Val Thorens

This is a lovely hotel, well situated, nicely appointed, and the free shuttle is a huge bonus for getting around. Almost all the staff were very courteous and helpful. The exception unfortunately were the Concierge’s who were sometimes rude and took very little time to explain things which usually involved extra costs. I had a very disappointing and frustrating experience when I purchased a ski pass which cost me a lot of extra money. I suggest you question the concierges very closely when needing information and exploring amenities which include extra costs. Otherwise, the hotel is a lovely place to stay.

The hotel is beautiful in many ways. The rooms are extremely comfortable. The spa is perfect with some nice relaxation areas. ||What we are not enjoying is the level of staff training. We have met a few members of staff that have been excellent, reception, concierge, Remi in the bar and the waitress in the fondue restaurant. All super proactive and friendly. ||Unfortunately the staff in the main restaurant are very very slow. It takes way too long to get a coffee in the morning or a drink at dinner. I the management of the Altapura need to reevaluate the level of service to ensure that the customer has a great experience. ||With the current level of service, I wouldn’t recommend or return.

The hotel was a lovely place to be, really good lockers, attentive staff, good breakfast. The shuttle was efficient and the staff were always happy to chat. At night it was quiet, as the hotel is situated on the outskirts of the town centre. |The value for money was quite good, I did not feel ripped off. I work an average job in the UK and felt that this was money well spent for myself and girlfriend. |The rooms were really well decorated, well equipped with a fridge, hot drinks area, nice shower, sinks and a nice wide bath. The spa was well equipped, and overall a pleasant place to be, with the ice room being surprisingly therapeutic.||My only gripe was that we were not explicitly told that the taxi service the hotel provided was charged. I believe it was around 7 Euros per for a one way trip, (3 minute drive into centre) We only used it a few times thankfully, as the town centre is within walking distance (5-10 minutes) ||Overall, we had a great experience here, the staff are very kind, down to earth, not snobby - which we appreciated and made the trip. We will hopefully be back in 2026.

This is an extremely comfortable hotel with friendly staff. The facilities are all immaculate and very clean. We especially enjoyed the gym and spa areas, gym very quiet first thing in the morning. Pool area naturally became noisy late afternoon with a lot of children, they were just enjoying their holiday too!|Little touches, such as postcards left in the room and plenty of bottled water added to our stay. The live music on Friday 2nd January was superb - an excellent band and great atmosphere in the bar area as a result!|A few staff deserve specific mention as their service was particularly good. Thank you to Remi in the bar area and Julia and Noa in the main restaurant - they always met us with friendly and professional service, which was very much appreciated. |Service was however at times inconsistent in both restaurant and housekeeping, from what looked like understaffing at the beginning of our stay. Ski hire from the hotel was particularly expensive, and probably the bit of our stay that was least value for money. In saying all of this, we thoroughly enjoyed our time in this beautiful and quiet hotel.

The Altapura in Val Thorens is a really lovely hotel with a truly perfect location right on the slopes. The spa area is fantastic and the service is honestly top-notch—some of the best you’ll find. They do have a couple of nice restaurants, but not all the food is amazing, and the bar menu is definitely pricey. For example, two burgers, fries, and a couple of cokes ran over 100 euros, which is pretty steep. Also, they could definitely upgrade the toilet paper quality. In short: amazing location, superb service, lovely spa, but watch out for the bar prices and maybe bring your own toilet paper! Also missed a down pillow..

I’ve been to Altapura twice and have always had an outstanding experience. For the 2026 season, I accidentally booked my stay via Expedia on a non-refundable rate. Shortly after, I underwent heart surgery and couldn’t travel this season. Altapura’s team stepped in immediately, showed real empathy, and worked with the agency to cancel my reservation at no extra cost. This level of care and professionalism is rare. I highly recommend Altapura and will continue to choose them in the future. They truly care about their customers—on top of being an amazing hotel with an outstanding staff.

Came to AltaPura for a 4-day trip with my partner, expecting a relaxing and effortless experience. We arrived in the afternoon on Thursday and completed check in. During this, we were not given any information regarding services that the hotel provides (shuttle, room service, extra charges - overall we didn’t feel that we properly welcomed and introduced to the structure). The room had an amazing view on the mountains and the pistes, beds extremely comfortable and clean, the bathroom okay (but no floor heating, just a towel warmer that I had to turn on myself at arrival - not acceptable for a 5-star) and bathrobe and towels had stains. We then had dinner at the Fondue restaurant within the hotel. The service was very nice and the lady was super friendly, good wine selection and good menu setup. We ordered the Swiss fondue, and was not well prepared (bread was dry and hard the chew). Breakfast buffet was nice and felt complete, the staff very nice and friendly, good beverages, and nice view. We came with the objective to relax and be able to enjoy the spa after a long day skiing. To be very honest, when entered we were very disappointed. The spa is cold. You feel like you don’t want to take your robe off. The pool is inside/outside but doesn’t have a proper closing system to avoid the cold air coming inside of the spa area. When in the water outside, set at 30 degrees Celsius, you feel very cold and not comfortable or relaxed. When you walk down, to the sauna and hammam area, the lights are white and doesn’t provide a relaxing atmosphere. There is no decoration and does not give a warm welcoming environment at all, it feels like a entering a dungeon. The shower was broken and there are children of all ages everywhere (screaming, running, playing). The room service was not efficient, we called them on the room phone and were put on hold for too long and we could hear them speaking in the background. When the food arrived it was not what we had ordered or elements were missing. In the lobby, decoration and style is very nice and fitting for the location. Good ski rental and good ski shop - very nice and helpful team. Overall, we feel that the skiing and the location were exceptional, but we would not return at this hotel.

I’ve just booked to return here for the second time with my kids next February 26. ||I hate trip advisor - I own a bar / restaurant and appreciate customers mainly use it to complain but rarely to compliment! I now ignore my own trip advisor account for this very reason, and we have never been busier (the nice happy customers keep coming back!) ||I’ve worked in 5 star (SLHW) hotels, and ran a Michelin starred restaurant so feel my opinion on service may count for something. After checking this hotel’s recent reviews (some of the negative short stories surprisingly from the same month I was last there in Feb 25) I felt compelled to leave them a review as I couldn’t disagree more with some of the comments. ||Hotel is in a fabulous location, bar is cool af, we were more than happy with our Mountain View (I’m not sure the hotel staff are allowed to remove other buildings to provide an uninterrupted Mountain View) |Spa was great - kids loved the complimentary hot chocolate pool side. Great gym to keep the fitness up, shuttle service into town was perfect for us - at no point did I fear my or my children’s safety. Room provides a safe for valuables - so if you misplace a wallet not sure this can be blamed or aimed at hotel staff?!| Also there is such a thing as ‘Google’ and confirmation emails to establish exact meeting points for 3rd party services - of which there are multiple locations to meet in all ski resorts. |Room was cleaned efficiently every day, I’ve never been to a hotel of any level where you can request a specific cleaning time? |Breakfast service was great - after 1 day the waiter remembered how I took my coffee and went out of his way to look after us from then on without question. Kids menu perhaps a little pricey but it’s a 5 star hotel high up a mountain so if you expect cheap prices you’re probably in the wrong hotel. |In my experience- 25 years of hospitality- if treat service staff as slaves you probably won’t be served as you think you should. Be nice, you’re on holiday! ||Me and my kids can’t wait to return!