Hôtel Altapura Val Thorens

Our experience with Altapura in Val Thorens has already been exceptional, and we haven’t even arrived yet. From the very beginning, Anael handled our hotel reservations seamlessly. The entire process was smooth, efficient and incredibly reassuring. Everything was organised perfectly, giving us complete confidence in our stay before we’ve even stepped foot in the hotel. Leeloo, however, truly went above and beyond in every possible way. During one of the busiest times of the season, when ski lessons everywhere were completely sold out, she simply refused to give up. She followed up relentlessly, explored every possible option and did not stop until she secured lessons for us. That level of dedication is rare. It felt personal, thoughtful and genuinely caring. She also organised our restaurant tables and helped coordinate multiple details ahead of our arrival, making what could have been a stressful planning process feel effortless. We’ve already spoken so highly of the hotel to the guests joining us because service like this deserves to be recognised. When the pre-arrival experience is this strong, you just know you’re in exceptional hands. We genuinely cannot wait to arrive. If this is the standard before check in, we can only imagine what’s to come.

This is the fourth time staying at this hotel and it has gone right down in quality and service since our last time. We have always been impressed with the service and quality- until now! The carpet in our corridor was filthy and the corridor smelled of boiled cabbage or something worse! The cleaning staff used some sort of carpet freshener later in the week but the smell still lingers. The electrics in our room kept flickering. I don't think our room has been used in a while and we seemed to have been moved there at the last minute as reception had to check if it was ready at 7pm when we arrived! We even had another family's correspondence inviting them to a cocktail evening, left in our room. Our luggage didn't arrive for about 2 hours as we had been given labels with a different room number on it for our luggage and it obviously went to that room first. The restaurant served amazing food as usual with plenty of choice and the ski instructors are friendly and very knowledgeable. However the room and service leaves a lot to be desired.

This is an extremely comfortable hotel with friendly staff. The facilities are all immaculate and very clean. We especially enjoyed the gym and spa areas, gym very quiet first thing in the morning. Pool area naturally became noisy late afternoon with a lot of children, they were just enjoying their holiday too!|Little touches, such as postcards left in the room and plenty of bottled water added to our stay. The live music on Friday 2nd January was superb - an excellent band and great atmosphere in the bar area as a result!|A few staff deserve specific mention as their service was particularly good. Thank you to Remi in the bar area and Julia and Noa in the main restaurant - they always met us with friendly and professional service, which was very much appreciated. |Service was however at times inconsistent in both restaurant and housekeeping, from what looked like understaffing at the beginning of our stay. Ski hire from the hotel was particularly expensive, and probably the bit of our stay that was least value for money. In saying all of this, we thoroughly enjoyed our time in this beautiful and quiet hotel.

This is a lovely hotel, well situated, nicely appointed, and the free shuttle is a huge bonus for getting around. Almost all the staff were very courteous and helpful. The exception unfortunately were the Concierge’s who were sometimes rude and took very little time to explain things which usually involved extra costs. I had a very disappointing and frustrating experience when I purchased a ski pass which cost me a lot of extra money. I suggest you question the concierges very closely when needing information and exploring amenities which include extra costs. Otherwise, the hotel is a lovely place to stay.

I recently stayed at this hotel and many aspects of the experience were very enjoyable. The rooms were clean, modern, and comfortable, the staff at check-in and breakfast were friendly, and the amenities — particularly the pool, spa, and gym — are excellent. The ski-in/ski-out location is ideal, and the overall vibe of the property is relaxing and stylish. That said, there were several service issues that significantly impacted our stay and are important to mention. On one occasion, our room was not left with towels. We called to request them, and when nothing arrived, we walked to the front desk, where staff were unfortunately unable to provide any towels at that time. After three phone calls, the towels eventually arrived approximately 90 minutes later. While this may seem minor, it was frustrating and disruptive, especially at a hotel of this caliber. More seriously, during our stay, my AirPods were stolen from the luggage storage room. I noticed they were missing as we were heading to the airport, reported it immediately to the front desk, and asked for assistance and access to any available security footage. Unfortunately, the hotel’s response to this incident was completely unresponsive. I was told I would be called back, but there was no follow-up communication, and no indication that any investigation was initiated. For what should be treated as a serious issue — theft from a guest’s personal luggage — the lack of action and accountability was both surprising and deeply disappointing. While I genuinely appreciated many elements of the hotel — the rooms, facilities, and friendliness of some staff — these service lapses, particularly the handling of the theft, make me hesitant to recommend the property without reservation. A stolen item of value and the absence of support from management left a sour note on an otherwise comfortable stay. In summary: beautiful hotel, great amenities, and a fantastic location — but inconsistent service, slow responsiveness, and concerns around security and management follow-through.

We had a great stay at Altapura. The family room was spacious and comfortable, and the ski-in/ski-out access made everything effortless. The kids club was a great perk, kids enjoyed it. A perfect choice for a family family ski trip.

The hotel is beautiful in many ways. The rooms are extremely comfortable. The spa is perfect with some nice relaxation areas. ||What we are not enjoying is the level of staff training. We have met a few members of staff that have been excellent, reception, concierge, Remi in the bar and the waitress in the fondue restaurant. All super proactive and friendly. ||Unfortunately the staff in the main restaurant are very very slow. It takes way too long to get a coffee in the morning or a drink at dinner. I the management of the Altapura need to reevaluate the level of service to ensure that the customer has a great experience. ||With the current level of service, I wouldn’t recommend or return.

The hotel was a lovely place to be, really good lockers, attentive staff, good breakfast. The shuttle was efficient and the staff were always happy to chat. At night it was quiet, as the hotel is situated on the outskirts of the town centre. |The value for money was quite good, I did not feel ripped off. I work an average job in the UK and felt that this was money well spent for myself and girlfriend. |The rooms were really well decorated, well equipped with a fridge, hot drinks area, nice shower, sinks and a nice wide bath. The spa was well equipped, and overall a pleasant place to be, with the ice room being surprisingly therapeutic.||My only gripe was that we were not explicitly told that the taxi service the hotel provided was charged. I believe it was around 7 Euros per for a one way trip, (3 minute drive into centre) We only used it a few times thankfully, as the town centre is within walking distance (5-10 minutes) ||Overall, we had a great experience here, the staff are very kind, down to earth, not snobby - which we appreciated and made the trip. We will hopefully be back in 2026.