Dr R.
Yelp
HORRIBLE SERVICE! CAN YOU BELIEVE Mr. AL BASHIRI, CALLED ME ABOUT A TIP NOT BEING ENOUGH?! CALLED MY WIFE'S PHONE PERSOANLLAY AND COMPLAINED THAT A TIP WAS NOT ENOUGH. SO LET ME EXPLAIN. Al, calls my wife's phone! My wife and I along with another couple went to to this restaurant to see the AWESOME RAT PACK WHO WE LOVE!!!! This WAS ON Thursday NIGHT THE 16TH OF June, 2022. The Lasagna was salty and not good. We did not know that you could not do separate checks until we noticed on the menu (limited version) so we took upon ourselves to pay the $281.00 which included the charge of $15.00 times 4 ($60.00 for entertainment fees for the 4 of us) My Wife and I left a $25.00 Tip, the other couple did not add a tip which was fine, we wanted them to enjoy. Again, we tipped on our own WITH THE ADDITIONAL $60.00 CHARGE IN FEES!!!
My Wife gets a phone call from AL, who is at the cashier, and he says, " I cant find your receipt (LIES BECAUSE HE FOUND THE NUMBER) and then asked did we leave a $25.00 tip. She said, "Yes" He said, "THAT IS NOT EVEN 10 PERCENT!" Now, a TIP is a voluntary amount left by a patron for an employee. Key word, Voluntary, which was on top of the $60.00 Entertainment fee added to the total of the bill. Now without the fee, the bill would of been $210.00, so he wanted a tip in a percentage matching the FEES ADDED. So we really gave an 11% tip.
My wife in TOTAL SHOCK & embarrassment, hands the phone to me WHILE THE COUPLE WE BROUGHT WITH US IS IN THE CAR HEARING THIS EMBARRASSING CONVERSATION WITH AN OWNER WHO CALLS YOU ABOUT A TIP!!!!!
I got on the phone and he says, "Dr. Reed, you gave $25.00 for a tip, that is not even 7 percent." I am shocked mind you. I said "Are you really calling me about this. Did you call everyone else?" He replied, " I gave you the best table in the house and they worked hard and that is all you gave. Give me A NEW AMOUNT AND I WILL JUST GO AHEAD AND CHANGE IT ON THE RECEIPT." To which I replied, "You can do that?" he said, "Yes". I am now in dumbfounded awe and shock. The he said, " The fee is given to the entertainers" Then I said, "I cannot believe in over 35 years no one has called about a tip". He said, ' If that is all you will do, Next time you come I can just say that I do not know if I have a table for you or not! I will take the $25.00!" and then RUDELY HYNG UP ON ME!!!!
This is so unacceptable. I noticed most who did complain here there was no response from the owner, only responses to good comments which says a lot.
Al is extremely RUDE, Uncaring, and mean to say the least. I am giving you business and this was the response???? I Love the RAT PACK, they are EXCELLENT, BUT AL, OMG How did he own a restaurant with no CSR Skills? He should retire, or Quit and find another career because this was so unacceptable. No Call back with an apology or nothing. I would love to go back for the RAT PACK ONLY but they may spit or do something to my food since He is the Way he is. He is a poor excuse for an Owner of a Food Eating Place. That is not the way you do business. He should be Ashamed of himself. JUST THINK, I INVITED MY PARENTS TO THE NEXT TIME THE AT PACK WOULD BE THERE AND RESERVED THE SAME SPOT THE SAME NIGHT. BUT.
WARNING!!!!!!!!!!!!!!!!!!!! AL IS MEAN!
By the way, I had to give 1 star because without a star, you cannot post!