Altura

I lived at Altura Apartments for 2.5 years and always paid my rent on time. When it came time to renew, they tried to raise my rent even higher than what was publicly listed on their own website. So discriminatory so I moved out. For two years the garage was broken and someone tried to break into my apartment and had entered from the stairs. They never cared about security. I moved out in mid-August, followed all move-out procedures, and provided my forwarding address. It has been months and I still have not received my security deposit or any legally-required itemized breakdown. The manager, Gilbert, was always rude throughout my time living there, and this situation has only confirmed my concerns. Every time I ask about my deposit, I get brushed off with empty promises and no resolution. It’s clear from my experience that he is not doing his job. If this is how they treat someone who was a loyal resident for years, I’d hate to imagine what new residents deal with. Terrible communication, zero accountability, and overall unprofessional management. I would not recommend living here.

First the good things: good location and concierge staff who are generally helpful and nice. The apartment itself was also fine. But there are better options for similar pricing downtown. But I would never advise anyone to rent here and did not renew my lease for several reasons. Things were broken constantly. The garage doors never worked in the 15 months I was there. Tenants had their cars broken into. My AC was broken for a cumulative total of about a month and a half over the 15 months, the last time for nearly 4 weeks. The elevators were constantly breaking. One was broken for a 2 month stretch. The front door to the building was broken and unlocked for over a month. The tiles on the pool level are loose and legitimately dangerous. And there is hardly any communication from management about anything. And the manager Gilbert is a piece of work. Do not trust him and document every communication and record every conversation because he will straight up deceive you. It took me over a month to get my security deposit back after he strung me along saying the check was coming. After 4 weeks I finally had to threaten small claims action and find the corporate accounts payable manager’s email to get my check delivered. Not surprisingly he had been lying the entire time and the check wasn’t on its way until I reached out. Go find a better place for your money in a newer building if you want to live downtown. And before they post some BS response about how they’re “disheartened” to hear about my experience like on all the other bad reviews, no they’re not. They do not care.

I truly cannot say enough great things about Gilbert — he is, hands down, the best apartment manager I’ve ever had the pleasure of dealing with. From day one, he has gone above and beyond to make sure everything runs smoothly and that residents feel valued, comfortable, and cared for. Gilbert is incredibly responsive, professional, and dependable. Whether it's a maintenance request, a question about the property, or just a friendly check-in, he is always available and eager to help. He handles everything with a calm, positive attitude and never makes you feel like you’re asking too much. What really sets Gilbert apart is his genuine care for the people who live here. He takes the time to get to know residents personally, remembers names and preferences, and works hard to create a sense of community. Thanks to him, the property is always clean, safe, and welcoming — you can tell he takes great pride in his work. Living here has been an absolute joy, and Gilbert is a huge part of that. If every building had a manager like him, the world of renting would be a whole lot better. Five stars doesn’t even come close — Gilbert deserves ten!

I applied to these apartments and got denied. No love lost but I didn't receive my deposit back that I paid. That's the aggravating part of it all. Don't get blindsided by the views they offer. Losing out on $800 is not cool especially when your looking for a place to call home.

This is a hard review to leave, because I love so much of the staff here. However, I'd say (especially as a woman) this isn't the place to be. Parking is $150 for a garage door that hasn't closed in the over 2 years I've lived here. Not only that, but there is no guest parking. Also if you leave and have a friend watch your apartment DONT LET THEM PARK IN YOUR SPOT. I did this the last week, and they towed her car simply because she didn't have a sticker. But I pay $150 for the spot and I told her to park there. Kindly called Gilbert, asking if he could talk to the towing company to have it released, and was given a simple "no then we'd have to pay them the $120." As if the corporation can't handle it but I can?? On the topic of being incredibly unforgiving, the key system is terrible. If your door to your apartment closes for even a second, it's locked. If you don't have a key, sorry!! You're paying them more money. Also, maintenance will just let themselves into the apartment with absolutely no notice despite the fact that I explicitly request a phone call first before anyone enters. In fact, they entered while I was in the shower (as a woman who lives alone, this was terrifying and I had to rush to put on a robe). The pool chairs used to be nice, but now most of them you can't even sit in because they aren't adjustable. Constantly trash floating in the pool. The tile they have on the roof will not only burn your feet, but the tiles are mostly all loose so be careful. Pros to the building: FOB access is required to use the elevator but not the stairwell? So security is tight. Concierge will usually be there to let food/grocery delivery people up also. Calvin,TK, and Eric are truly the only good people left here. Save yourself the trouble, truly. Edit to their response: honestly unless you plan on reimbursing me any of the money you’ve practically stolen, you can save the fake concern.

Amazing experience — sad to be moving out! I’ve had such a great time living here and I’m genuinely sad to be leaving. The highlight of my experience was definitely Gilbert—he was always so helpful, kind, and went out of his way to make sure everything ran smoothly. He really made this place feel like home.

So I've been here for a month, & I love it so far. There is a lot of older negative reviews that almost deterred me from living here. But I'm glad I chose this place. Eric & Calvin and his concierge team have literally been amazing. They are so respectful, helpful and responsive. I did have an issue with my garbage disposal on thanksgiving evening, but the next morning, maintenance guy came. So hellla quick response time. If you're looking for a high rise, in a cool neighborhood, this is the place for you. Only thing I wish as of now, is if there was a way to clean the balcony glass, it’s not a big deal, but for aesthetics it kind of is.

I’ve lived at Altura for almost a year now & while I was a bit hesitant at first because apartment reviews can sometimes be discouraging, I’m so glad I chose here! The location is perfect, the units are super cool, & the concierge guys + Eric are always so helpful & kind. I’ve loved my time here & would really recommend this place to anyone wanting to live downtown!