Laurie H.
Yelp
My, my....So many red flags.... Our group of five went here for Sunday brunch and arrived about 10 minutes after they opened. Upon walking in, the greeter asked us how many in our group. When we said 5, she looked around at the empty tables and at first suggested we sit at a round table for 4 and one of us could sit next to this table at another round table. I nixed that idea because we were a group not to be separated by tables when they had a couple of larger empty ones that weren't reserved. I asked if we could sit at the rectangular table. She hesitantly allowed us this better option. It felt odd and uncomfortable as if we were putting her out with our suggestion of a better table for our group. We looked around and there were maybe 5 other tables of diners waiting to be taken care of and realized she was the only one waiting on all of us... immediate red flags.
She gave us one menu and said she'd return with the remaining 4 but the wait was taking way too long so we shared the same menu. Fortunately a few of us in the group looked at the online menu, which eased the share time of the one and only menu. By the time she came back with the rest of them, we all knew what we wanted. Again, red flag.
Finally a second person came to work about 15 minutes after opening, followed by a third about 11:30 Yes, we thought the service might get a little better now that additional help arrived! No.... not so fast on the thinking.....
It took our waitress 40 long minutes before she took our order. This was from time of arrival until we had our orders put in. We had plenty of time to see potential customers walk in and wait to be seated and gave up and left. Another table got tired of the long wait and walked out. Red flags galore.
As we sat and waited and talked and waited, the persons in our group noticed a few things. There was a woman in an apron sitting on the floor behind the work area. Hmm.... not appetizing to look at. Red flag. I was seated looking towards the wall and there was a door leading to another room. The filthy edge of the door wasn't something I wanted to see, but had no choice considering it was in front of me. Something simple of basic cleanliness has been ignored for a long time. Red flag.
Finally we had a couple of bread baskets to eat after the 40 minute wait for our busy waitress. I walked in hungry so by this time, I was starving and couldn't wait to eat some rolls!
Our drinks came. Three at our table ordered the Viennese Coffee and all three thought it was weak and nothing to write home about. I ordered a Mimosa which I must say was a generous amount and very good. This was the best part of the visit. In all honesty it really was.
Fortunately, not long after the rolls were delivered to our starving group, the food arrived about an hour after we arrived! But.... only one plate for one of our people came. The way it was delivered to our table wasn't what a diner would expect. It was placed in haste to the right of her in between her seat and the empty seat rather than in front of her in a more presentable manner. In fact the waitress dropped it off so quickly, we looked at each other and thought it was a strange way to deliver our food.... weird red flag. A couple minutes later, the other four plates came and they looked delicious.
I ordered the Amadeus Breakfast and tasted the eggs first. Guess what? Lukewarm. Ugh! I then tasted the potato pancakes with the delicious looking salmon placed on top. Again.... warm, not hot. I dislike lukewarm food. So the disappointment replaced my long awaited anticipation.
We all finished our food without ever being checked on or asked if we wanted water refills. The wait started for our bill and yet another red flag was raised. After another long wait, we had to ask for the bills. We promptly prepared them and waited yet again for them to be picked up from our table. We again had to ask for them to be processed. We all couldn't wait to get out of there. So after two long hours, we departed... unsatisfied, disappointed and knowing I have no reason to want to return.
Lack of service, poor service, ho hum food, long wait times, 2 hours in there for a simple Sunday brunch was not the way we wanted to spend our extra hour of the first morning of daylight savings time.
Unfortunately I can truthfully and fairly give only one star and I'm always very lenient and generous with all of my reviews. Hopefully this was just a fluke and we caught them shorthanded or on a bad day. But I feel it was one of the worst experiences and one I'd like to forget. It put a damper on our day.