Toni MacDermott
Google
Posting review here as I did not receive a reply to my email below, guys you cared about your customers when you were at Pearl Beach, clearly not do anymore!
To the manager
I’ve had so many great meals at Amalfi in Pearl Beach, but sadly, last night’s dinner was pretty disappointing.
I booked about three weeks ago, knowing Easter would be a busy time. When we arrived, the waitress took us to our table—only to find two people already sitting there. She then scrambled to find us another spot, which ended up being right in the thoroughfare by the front door. When we mentioned we’d prefer the original table, she brushed it off quite dismissively.
Then, one of our four meals came out about 10 minutes after the others, which was a bit awkward. On top of that, one of our guests ordered the lobster linguine, which wasn’t marked as spicy on the menu—but it came out so hot she couldn’t eat it.
To be fair, they did take that dish off the bill, which we appreciated, but overall the experience just didn’t live up to what we’ve come to expect from Amalfi.
It’d be great if locals who book ahead could be given a bit more consideration with seating, and if the menu was a bit clearer when it comes to things like chili.
Just thought you’d like my feedback as when I asked to speak with the manager last night she sent one of the waitresses over, she couldn’t even be bothered to hear feedback.
Regards