Aman New York Spa

Aman Spa - Luxury Price, Limited Experience I booked a treatment at the Aman Spa to celebrate my birthday and came in with a $500 gift card, thinking that would comfortably cover a 60-minute massage. That assumption turned out to be overly optimistic. First surprise: there is a mandatory $100 “access fee.” Naturally, I asked what that included -- pool, relaxation lounge, teas, snacks, water, fitness facility access? The answer: none of those. The pool and fitness facility are reserved for hotel guests and members only. The access fee essentially allows you into the spa locker room so you can get to your treatment. I knew I would be short on time today and asked if I could skip the "facilities" (i.e. locker room) and just go straight to my treatment upon arrival. Unfortunately, the $100 access fee is required regardless. I was also told I was “lucky” as the fee used to be $175. Lucky indeed! Who doesn't love a cover charge? The layout adds another layer of adventure. Getting to the spa requires you to visit multiple floors with very limited signage. I was escorted on the way in, but after my treatment, I spent about 10 minutes wandering elevators and hallways trying to find my way out. For a place built around tranquility, the exit experience felt more like an escape room. Spa reception is on floor 11, treatment is on floor 9, and locker room is on floor 10... maybe? There is also no real relaxation area for day guests. I was asked to wait for my appointment in a dim hallway facing the elevator. There was no tea, no table, no drinks/snacks, no quiet lounge space, just front-row seating to the elevator. On a positive note, the massage itself was excellent. My therapist was kind, skilled, and the treatment room was comfortable. The massage therapist truly delivered. Overall, you’re paying a premium for the Aman name, but the spa experience feels surprisingly bare bones and operationally confusing. At this price point, the experience should feel seamless, thoughtful, and restorative from start to finish. I’ve visited many spas around the world, and for this level of pricing, I would expect, at a minimum, a proper relaxation area and basic amenities. Instead, it felt like a luxury treatment surrounded by logistics and unnecessary fees. There are many places in the city where a $500 birthday spa visit actually feels like a celebration. Unfortunately, this wasn’t one of them.

Aman Spa New York—solid, refined, exactly what you’d expect. This place is well done clean, spacious, and designed with that understated luxury Aman is known for. The massage was on point, no complaints there. My only issue? The music or ambient sound in the massage room. It just didn’t hit the way it should. When you’re at a place like this, you expect everything to be dialed in, and that part felt a little off. Other than that, the experience is exactly what you’d expect from a high-level spa in New York discreet, well-run, and no unnecessary frills.

2.5 stars Read this if you’re thinking of buying a day pass: I think the spa is only enjoyable if you are a guest or a member. Day pass holders get little access to amenities and each staff member has different information about it. If I’m paying an “access fee” I should have access to more than just the lockers. At similar spa/hotels/members clubs I’ve always had access to their gym but not here. I did manage to be invited to the pool but when I checked in I was told I’d only have access to the locker room and treatment room. The facial I had was fantastic and the specialist who did it was also a joy. Super knowledgeable, personable, and skilled. Enjoyed my treatment very much. That said I’ve had good facials at very nice clubs around the world and none of them were 700$ and I could use the gym, pools, and eat in their restaurants. Why offer a day pass if you’re going to have this weird lesser access system implemented. (If gym and restaurant access is included in the future I’d go return)

This review is not about the quality of Aman’s service, which I have no doubt is excellent, but about the customer experience I had while purchasing a gift certificate Aman Spa — and the fact that I still haven’t been able to resolve my issue. Please share an email address or a customer service contact where I can describe my case. Thank you.

Spent all day at the spa yesterday for my wife’s birthday. The spa itself is beautiful and everything is designed so well. Now for the bad/question marks… I frequent luxury spas all over the world and especially NYC. I was expecting this to be like something i never experienced before. An out of this world experience but unfortunately it was very far from that. I was not impressed by the facilities/amenities. Aside of the pool being beautiful, the facilities were small and unimpressive. They miss so many details. No relaxation room, no snacks, water, teas etc, literally nothing. Try to relax in the sauna steam room area but unfortunately it was so busy and overrun with there members coming in after work to shower change get ready for dinner etc. I could not even find a place to sit and change to busy. Was not expecting that at all. Way to busy for my liking/expectations. You would think at that price point they would have more amenities, even water we couldn’t find anywhere including the pool. No hot tub. No hammam. No tea. Overall I think you would have a better experience at the peninsula spa, mandarin oriental or shibui spa. This just seems like an overpriced “you pay for the name” type of place. You can find a much better overall luxury experience for half the cost. I would be fine paying that price point with an unbelievable experience. This unfortunately was not that. Front desk Staff was very nice and accommodating though. I just think they missed the mark on so many things.

I am a spa enthusiast and received gift cards from friends to various spas in NYC, the Aman spa being one of them. My gift card was for $200, so I knew I would still have to pay in order to get a treatment but have been wanting to check out the Aman spa so had no problem with that. I called to make an appointment and was shocked by the policy they have implemented for people who have gift cards - in order to use the gift card, you are required to both purchase a spa day pass ($175) and book a 90 minute service (starting over $450), which with taxes and fees comes out to over $700. This is just to be able to enter the spa to use a gift card. I asked if I could just use my gift card towards a spa day pass, to which they said no. I have been to hundreds of extremely high end luxe spas across the world and have never heard of this policy. I also couldn’t find any language around this policy on the gift card disclaimers or Aman website. It’s bizarre that you cannot even use a gift card unless the minimum you spend is $700 (this is the exact amount the spa associate told me on the phone). Anyways, I also had a gift card to the Mandarin Oriental Spa so I used that instead and had a great experience (and wasn’t required to follow any bizarre rules).

So- good and bad about the spa: Good- Their robes were very long and comfy. The massage itself was decent. There is a separate sauna and steam room in each locker room. Locker rooms are good sized and comfortable Each treatment room has its own bath and toilet which is awesome! Bad- It’s a confusing to get to the actual spa. You have to take 3 different elevators The spa itself is built very bizarrely and inconveniently. You have to check in/out on the 11th floor, then go to the treatment room on the 9th floor and for amenities you have to go to the 10th floor. They never gave a tour of the spa or explained anything properly. There is no relaxation room or at least they never told us about it so no hangout or unlimited tea and water A lot of time gets wasted in going up and down the floors and it eats into your treatment time She started the massage without any towel or wrap for the hair. At the end of the massage all my hair was drenched in oil. It was a gift for my moms birthday. I asked them to do something special and they basically said to take a hike, nicely tho. Also, it’s super priced with the $175 day pass that is mandatory.

Hotel is gorgeous. Service was excellent- kudos to the employees. 2 star because the massage I had was terrible. I asked her to stop so I could just leave. It was just a waste of oily time. That bad. The manager said she was one of the best so that’s troubling. My husbands message was not great either (grade of C for him).

My new favorite place to stay in NYC. I was in town for the Big East basketball tournament and so we set up here. We put to extensive use the in-room fireplace when we weren't at MSG. The pool, of course, is a favorite place to hang. Great spot, but not quite as good as the pool at the Lied Arbor Lodge in Nebraska City. The music at The Jazz Club is great. On par with The Jewell in Omaha. My wife loves the proximity to Bergdorf Goodman. Yes, the rates are steep but I'm worth every penny.

When you walk through the doors of the Aman, you are leaving the bustling streets of New York and enter a serene, zen world. New York's newest luxury hotel, it is a world apart.

They have a weird Guido out front treating a dumpy jazz lounge like a night club. So gross. No one was even there. Sticky and gross. We stayed in the hotel as well.. it's college dorm room futons they're selling you as minimalist. Bad.

I would like to use the spa for a day. I was told I need to book in advance before they even let me SEE the facilities in person before hand. No thank you. It's an insult. How do they know I might not want to check in for a month? Very strange.

The Jazz club had the worst energy. This was such a flunk. The fragrance infusion smelled horribly shallow too.

A friend of mine had connections and got us in here for her bday lunch. It was a bit chilly, but we wanted to sit outside. The food, my oh my was it delicious! I got a langostine pasta and at this time, I lost a good amount of weight due to work stress and I didn't have an appetite for anything. So when I say something was ridiculously delicious, it was. A linguine pasta with langostine in a buttery tomato sauce. My lord, worth every penny. I got this one drink that literally had a rose in it. My ex was awful at giving me flowers (even on vday) so this was very needed! My gf and her sister wanted to split their meal because they had three other places to have lunch/dinner and etc. They plated their meal separately and it was just so thoughtful. The service, the ppl, how the food was plated, you can tell this place puts a lot of thought into everything. It's been a while I've been to a place where I was constantly impressed. 100% would go here again and pay whatever they need me to! Anyone down to join me?

I have stayed at a few Aman properties. The Aman New York did not disappoint. Checkin is seamless All staff are professional and friendly. The rooms are spacious at approximately 1,200 square feet My favorite feature is the tablet technology with respect to lighting, television, and room service. The bathroom is sheer perfection with the shower being the best I have ever experienced in a hotel. wow, just wow. Honorable mention to the wonderful bathtub. The room set up is comfortable and relaxing. There is also a decent sized wardrobe. The rooms are just gorgeous. The hotel is located on 57th street across from the wonderful Bergdorf Goodman. I shall be returning to the Aman New York.

Was an incredible stay start-to-finish at the Aman! I recently had the pleasure of staying at Aman New York for a week, and it truly exceeded all my expectations. Very different than other Aman properties outside the US, but very similar ambiance. The staff (especially check-in and spa!) went above and beyond to ensure a perfect stay.