Meagan I.
Yelp
I was hoping to come back and say the issues were resolved but unfortunately that isn't the case. I have called the Gardens and haven't been able to speak to Kaitlin. Apparently the only form of communication is on yelp. While I understand the woman who created our contract obviously made some mistakes, such as telling us we would only need the one security guard, telling us we were set , etc. Etc., had this been brought to our attention months ago we could have fixed any issues, it was completely unprofessional for kaitlin to wait until our reception to inform us. How can I be in violation of a contract that was completed wrong? Again, learn how to run a business.As far as the hostile accusations, that's bologna. Anyone in my position would have voiced that the situation was bullshit. That kaitlin should learn to run a business. That's not hostile. That's simply being fed up with her costly mistakes. The gardens made mistakes and expected us to clean them up, just like the payment issue. She called while I was at work and told me I needed to pay off the event. When I called back at lunch, she was unavailable. So I had my husband call and inform them we paid off the balance months prior. Throughout conversation, Kaitlin told us we needed to figure it out because they were too busy to find the receipts/paper work. I'm sorry, but if the Gardens lost our payment, it is the Gardens job to find it, busy or not. While I was unable to answer every phone call (some people do work and cannot answer at the drop of a hat) either myself or my husband called back. And kaitlin claims they had a bad time with us, I would have never guessed since her staff spent the day and night telling us how great things were and how great everyone was. Like I said before, the Gardens should make a few more changes or send Kaitlin to some training before she runs the place into the ground with her terrible attitude and lack of professionalism.