Amazon Fresh

So disappointed this location is closing. Amazon Fresh in Federal Way was my go to for affordable groceries and easy Amazon returns. The prices, quality, and convenience can't be replaced by any other store nearby. So many of us relied on this place, it's heartbreaking to see it go. I really hope they build another one so I don't have to stop going here altogether. I already reached out to Amazon and I recommend everyone else do the same. That being said, one negative thing I will point out is that they advertise their hours as 7 AM to 9 PM and I showed up at 7:30 PM and was denied service by the security guard because they (him and the other security guards) would “have to stay too late” if they let me in since there is a 60% going out of business sale. As someone who works in customer service , this is extremely unprofessional. I drove out of my way to get to the store just to be denied service because security didn’t want to do their job. I really hope that they add another location somewhere down south such as Fife, Tacoma or Auburn, considering that they have two locations near Seattle, and that is an extremely far drive for most of us who live south.

Easy in - easy out. Prices are competitive even without Amazon Prime membership. * Best-priced bananas in the hood. See photo. Low-cost hot, fresh pizza. * Recycling: . Cardboard box . Phones . Phone batteries See photos. *

I don't shop anywhere else. Life would suck if this Amazon Fresh didn't exist. Best Deals, Great Customer Experience, & Service. I really like what Amazon Fresh did with grocery shopping. When I can't go I get stuff delivered at the times I need with Amazon's speed & quality. We need more of these around the U.S..

It is nice to find a surprise sale. One time it was frozen lobster tail. This time was string cheese. Only problem is at the self check, waiting for assistance takes seemingly forever. I accidentally scanned an item twice and needed a staff member to void the extra scan

Always found what I needed, great prices, super friendly staff, well stocked, convenient and $10 off $40 or more. I like their delivery options. Recently remodeled.

Amazon returns on-site. You can ask Alexa for any questions available on the aisles. This is FUTURE of grocery shopping. If you don't like crowd, this store is very slow and you can scan and go. They got beautiful bouquet of flowers starting at $5! lots of items are marked down on top of great pricing already. Lots of lactose intolerant ice cream! Although there's not a wide selection of goods and meat like Fred Meyer does, they have a great hot bar, salad bar, pizza, deli, and delicious microwavable meals! $6.99 rotisserie chicken. Good deals. Also security is pretty high if that matters to you.

This was a neat experience. The staff was very nice and helpful. The prices are reasonable. We did feel like we were shoplifting when we were leaving since we didn't have to check out with a cashier or self-checkout. We will be back but hopefully, they will move down to the Tacoma/Lakewood area.

The shopping experience is pretty amazing. Feel like the prices were on the high side but, the shopping is absolutely hassle free. Pretty awesome concept. Open your Amazon app go right to in-store code, scan QR code to enter. Grab what you like and and scan QR code to exit, your Amazon account will be charged for what's in your basket/cart! Pretty amazing!!!

We love them. Unfortunately they are permanently closed. Maybe still on-line. We got a lot of products when they were having their liquidation sales.

Unbelievable 1 Star reviews. SMH. Simply ridiculous. Smells like political pushback to me. Folks rely on real reviews. Please be reasonable. If you want to Bezos bash, do it somewhere else. Please keep it real. My experience at this location has been nothing but excellent over the two plus years I have shopped or used the package pickup/return. If you don't want to use the self checkout, don't! I love the high-tech shopping carts and not needing to stop to checkout. The staff has always been helpful, and at least they have staff. Ever try to get help at Target or Safeway!? I'm 62yo. Lighten up people.

It's nice enough but I don't consider it a full blown grocery store , no butcher shop and prices aren't as low as one would think , I couldn't buy a sack of cement there either

This is a game changer for me. I absolutely do not like grocery shopping and dealing with long lines. This place is a life saver and a stress reliever all in one. I never visited the store but I do use delivery services very often! I love the thoughtfulness in how my groceries are packed. Amazon really looks out for you. You are given options to substitute and they do well with that if it is needed. Again if you need shopping done, I recommend this place!

I love this store. In the beginning, not so much, but week after week they have done so many good things. It is a pleasure to shop there. Good produce selection, great meats, and I love their cheeses and made-to-order section. Best of all, I can return my Amazon packages there and it is a breeze. I would have given them five stars but they have put a lot of self-checkout stations in. I hate them

I love Amazon prime. Amazon fresh stores are clean. I love the modern environment of the store. Do watch for expiration dates though, some items may be short dated. Area generally feels safe.

Unconscionably rude behavior. Likewise, universally lazy and unhelpful attitudes from everyone, the clerks, stockers and a racist "manager". Literally had to interrupt clerks gossiping with their phones out, wasting time. I came with a legitimate inquiry, and any other vendor would have chosen to help. Instead you were obtuse, argumentative and openly threatening to our situation. Do not shop here.

Who approved of selling this soup?does nobody taste test or is there no quality control? It is disgusting. We picked up a medium broccoli soup yesterday around 5pm. My boyfriend was looking forward to it because of jaw pains. IT WAS HORRID.. Like one spoon can make you go straight to the bathroom. It's sour, off flavor, unseasoned. I don't even know how to fully describe the disappointment. All in all, it makes me wonder what the kitchen looks like. Whether the flavor is from expired milk, cross contamination, or just straight no skills. Whatever it may be, I'd skip on the soups, save your stomach from the drama.

I was steered into Amazon Fresh this week to complete a return and ended up doing some grocery shopping while I was there. I found items I can't usually find elsewhere (like at Safeway and Target), including Cape Cod potato chips and dark chocolate M&Ms. Even my mini coca colas are hit and miss at Target but I found them here! The fresh food was a little picked over, but I did find these amazing brookie cookies I will be going back for again (and again)! They are tasty and so soft, half cookie and half brownie. Find them in the fresh baked goods section. I also was able to set up my palm reader but that feature wasn't working in the store the day I was there. My Amazon account did link at check out, making paying easier, and a receipt showed up in my Amazon app. The food pricing is interesting and seems like more of a psychological ploy than a true savings (the stickers say a price, then an Amazon Fresh price a bit lower), I'm not sure I'm "saving" any money shopping here But I'd come back for the rare foods... and the brookies

This was my first time going into one of Amazon's stalking shops. The concept is very simple: scan your app, the cameras watch your every move, and you walk out. It was easier said than done. My Go app? Suddenly decided that there was no network connectivity and refused to work. The employee told me that I could also use my shopping app. There's a known bug and it won't open. Do I have my Amazon payment card on me? Why yes, yes I do!! I scanned my credit card at the door and that was enough to make the system happy. Store is a little more...depressing(?) than I expected. Produce is first. Overall good selection, but the quality really left a lot to be desired. Several 365 products throughout the store and I was happy to find some of my favourite snacks! In a lot of ways this store is like a Whole Foods lite. It has a lot of similar items and the 365 line (well, selections of 365), but it'll never act as a substitute for a Whole Foods. Check prices! There are definitely deals to be had here and I found some really low prices on a few items. Overall, I'd say most of the things I looked at were higher than other stores. Some of which were significantly higher and you'd be better off going to Whole Foods. Checkout was easy. I scanned my credit card again, had my "guest" walkout in front of me, and quickly received an e-mail stating that my trip has been ended and they're working on my receipt. It took around 4 hours to get that receipt, but it was 100% accurate. That being said: I didn't test the system and was very, very careful to only touch things I wanted to buy. However, one of the items was wayyy in the back of the freezer and it registered that just fine, so it seems like things are working pretty well. Love the novelty, I'd be okay with more stores using this concept, but it really needs a better selection and better prices.

The customer service here was terrible. People having long elaborate conversations and don't care about what's going on. Spoiled food on the shelves, my blueberries had mold on them and were squishy and old. Had to wait in a long line for customer service alongside the Amazon returns. Amazon returns were more important than me returning food I couldn't eat for my lunch because of mold. Cashier Didn't offer a bag or to bag my food Other cashier rung up my food with someone else's groceries. This was the longest most ridiculous food trip ever. It looks nice on the inside but this place is building a bad reputation. They should hire some better people. The guys were talking so much about unrelated stuff it made customer service work extra hard. There was an obvious lack of training in this store. I shouldn't need to make this review. I wanted some blueberries.

Costumer service is a joke. The do nothing but Stan around socializing behind the checkout while the costumers r doing their job. There should be a discount for every time we have to use the checkout

Customer service for Amazon package return very unwelcoming. No customer service skills and terrible attitude. Will find another way to do my returns.

Great place to shop for fresh food and produce. The staff was very friendly and welcoming

It is no longer the fun vibe of Wholefoods freshness and great items. It is now a shell of its former glory now existing as a nice looking Target with the same retail products you will find anywhere else. How disappointing.

I'm done buying through Fresh delivery. They now charge for deliveries unless you order a ton of stuff, and even the prepackaged stuff is sketchy. We ordered some Buitoni fresh pasta and some of the pasta was moldy! In the past we had to throw out a package of bacon because it looked like it was off, a red bell pepper that had a rotten spot on it, boxed stuff like hamburger helper that had damaged packaging. Quality control must be inexistent there. We are done.

EVERYTHING YOU COULD WANT IN A STORE - Cleaner than any other store, no drug addicts or homeless people greeting you as you go in, it allows you to buy groceries with cash or card but why would you. If you are already on Amazon, this really is no different they just use your same info from there. Good selection, surprisingly good deals in certain items, select premium items available, and the grab and go or buffet items are refreshingly affordable and generally good quality. Don't be fooled by people apprehensive of the concept or unrelated issues they blame the store for. You will not find a better store in Federal Way for mid to high tier items at this quality and price. And I personally really appreciate the lack of homeless folks here. Yes that's a real issue all over Federal Way and yes its not always their fault and we need to do more to help them, and no I am not saying we brush that issue under the rug. I'm just saying my wife feels safer walking in there than most grocers and she has no problem going here. Oh also, if you embrace the technology, NO FREAKING LINES!!! Heck yea!

I'm not sure how to rate them. I'm a bit disappointed because I have EBT but have a difficult time finding certain foods to be covered. Or they don't deliver and directed that I can pick them up. I might as well not bother ordering and drive there myself. It's a bit far for me, so delivery would be nice. I'm trying to eat healthier but it seems more junk food is covered than healthy, not to mention eating healthy is expensive but so is everything nowadays.

Picked up my Amazon fresh order. Employee asked for me name before giving it. Got all the bags in the car, and when I came home none of the groceries were mine, and the name was someone else's. Tried calling the store to tell them, and get this fixed so I can get my groceries, but all that happens when I call is I get put into a waiting room and nothing else happens. So I can't even reach anyone to fix my problem

Pretty nice addition to South King County. Bigger than a convenience store but smaller than a QFC or Safeway, it offers a good selection of things. Prices are all over the map. Many items are Whole Foods' 365 brand and are high, but others very reasonable. Know your prices and you'll be fine,

Amazon Fresh at the Commons Mall (west end) is great! First visit to pick up an order from Amazon. Decided to use this location as a pick up for the product ordered from Amazon. Upon entering, I was greeted by a female worker with a big smile on her face as she welcomed me to the store. I told her this was my first visit and was there to pick an order up. She directed me to the customer service area where I met Keta & Serita (sp?) who also pleasantly greeted me. I'm definitely not an IT tech, so Keta proceeded to assist me with while using my phone to locate the barcode needed to authenticate the order and she assisted me with a return item at the same time. After returning the item purchased, she then directed me to the storage lockers where I could pick up my purchase after applying the proper bar code. Locker popped open and I was on my way out. I got stuck at the exit gates as I didn't know how to use the scanners. After several attempts, I decided to walk over to one of the staffed registers where the individual working there told me I could just walk out. Didn't take any photos, but the store is huge. Anyone who's lived in the area for a while should remember the old Sears store that previously occupied the space, and Amazon Fresh takes up the entire floor. I will definitely return to try out all the electronic gadgetry, availability of products and prices. Great addition to the Commons Mall and the Federal Way area. Adjacent to Amazon Fresh we'll soon have a new Dick's Drive Inn. Yahoo!

You can do better Amazon, went in at 6:30, food looked like it might have been there all day. Anyone check on it? Easy shopping experience but taste test the food and check on it. You are called Amazon Fresh. People are going to start getting sick.

Quick and easy here at Amazon Fresh. No Long Lines. I like that there are no lines and Crowds truly makes shopping just a bit less stressful and more chill...

customer service is terrible. I've been coming here every week and a very loyal customer and today they were so rude. no need to buy the more expensive box of donuts because they still tell you they pick it and you have selected donuts.i will take my business somewhere else from now on. I watched the lady drop a donut on the ground and pick it up and put it back on both rack of case.

I love Amazon, but I HIGHLY disappointed by the Amazon Fresh store. Their prices are SKY HIGH, which is shocking considering how cheap things are for everything else on Amazon.com. And don't even think about delivery unless you want to spend $100, which I never will just for myself. It feels like a different entity than Amazon.com, which I use for most other purchases. I wouldn't ever return to Amazon Fresh due to their ridiculously high prices.

Anything that has to do with Amazon is crap make sure to check transactions on your prime account because they double charge people for prime this is the 3rd time Amazon has literally stolen money from me just like they do to everyone else who doesn't keep an eye on their transaction list

The food is good and fresh. It is a self-service shopping experience. They do have cashiers if you need help. The ambiance is very relaxed shopping here for me. This location is far for me, ,but I was in the neighborhood today.

I've been a few times, usually when I have a return and want to kill time. They do give out coupons when you drop off a return. The $5 flowers are a good deal. The deli pizza is pretty good and the salad bar is a good choice if you want a good salad bar- it's not as big as whole foods but it's comparable . Their condiments selection is very robust.

Love this place! Great selection & quality. Like the "no checkout" feature. The only thing I didn't like was the prices were high. I will go there for special sales but not much else.

I have used Amazon fresh a few times in store only. This was my 1st time doing curbside pick up and the wait was a little long but I'll do it again for sure.

Went today to take advantage of the specials advertised in the circular that arrived in the mail this week. Starting date was today. They were out of stock on almost everything I wanted to get including the Butterball Turkeys for $.49/lb, Pat LaFrieda Rib Roast for $7.99lb, red potatoes for $.99 a bag, Brussels Sprouts 2lbs for $3. We bought a few things and drove over to Winco to buy the stuff we wanted. The only good buy was for strawberries. Checkoutless purchasing is not much help if you then have to go to another store to find what you want. I will think twice about returning.

This is an interesting concept that has not arrived to Canada so I made a point to visit. Store was clean and fairly deserted. I did not see many customers. I saw more staff instead. Some of the prices were good while other prices were expensive. There was still one cashier working at the register. I assume if you did not have the app, you can still shop there.

I like the clean set up, sale on fruits, prices not elevated. I found the shelf isles to be pretty manageable. This store says, Organization & Cleanliness. Enjoy

I wanted to really love the store. The novelty of being able to go and get your stuff, and walk out just by scanning your app is so neat! But for being the first week open, I would expect things to be a little more stocked. We got some groceries and noticed the prices are way more than other local grocery stores. We got some deli items as well including sushi and a sandwich. The sushi was good, tasted fresh. The sandwich looked really delicious, but it was just mediocre. Overall, if I was in the neighborhood, I would go back in. But this will not be one of my normal stops.

shopping made simple and Easy and Contactless in these times it did feel nice ... The Stores very clean and organized and they have Kind Polite Employees. I also liked the Easy check in and out without any hassles .... It especially felt good to not have a store person stop you to check for theft . Amazon tracks everything I'm ok with that . I liked the independence of our shopping experience. I rather Check out with ease and I I get a bit anxious in long shopping lines .. I'm a long time Amazon Customer. They just have made Kinder and Convenient I appreciate that ... Online or in store both are great options and the selection different too I see good brands and Small Businesses Brands so we can support The Small Business Community Too.

Why does it always look like this store is going out of business? Seriously, the shelves are bare when anything is on sale. They get one star because I can walk in and walk out without a line.

On a scale of 1-10, I give it a meh. Nothing great, nothing awful, just a not very interesting grocery store with the same not very interesting products as any other grocery store, and definitely fewer of them. There was just nothing there that would entice me away from my usual neighborhood stores. Better selection at Fred Meyer or Safeway, better prices at Winco, better and more interesting products at Trader Joe's or Marlene's. Yes, scanning your phone to avoid check out lines is a fun gimmick, but doesn't replace variety of selection or savings. Just, meh. Unimpressed.

I get they're doing a soft opening, but wow what a cluster$&*%. I tried this place yesterday, solely because I received a $10 off coupon if I spent $20 or more. I chose 4 items (only 4 items!!) and scanned my app when I left the store. Prior to scanning an attendant scanned a coupon to give me the discount. But 12 hours later when I finally got the e receipt, I discovered that the coupon had not been applied and that, for the six pack of beer I had selected, I'd been charged the price of a 12 pack. Get it together Amazon Fresh!

The concept behind the store is pretty neat, and it's in a really convenient location. The scan to enter and just walk out "checkout" is a little disorienting at first, but it's incredibly convenient. It's really nice not having to wait in line to checkout! It feels like you're stealing groceries at first until you receive your receipt later. We got our receipt maybe 4-5 hours later, so don't expect it to be immediately upon leaving!

We love this store. It may be a new concept and you have to figure out how it all works, but it's worth it. Everyone is so friendly and helpful. Clean store, clean bathrooms and easy parking. It may not have a million items on the shelves like another store, but it has the most beautiful and fresh produce, and their weekly deli specials ( Fantastic pizzas) are tasty. The meat and seafood area is well stocked with resonable prices. We are weekly shoppers and enjoy it.

Amazon Fresh reported my bad review. I do not support this store and their trash service. Also there is someone i have a problem with the dread head cashier in the mask since she threw a fit about a shared shopping cart but did not bother to confront the couple who did the same. Also the manager had stolen my sister's wallet and refused to check the cameras so obviously he stole it. He returned it back shortly after a police report was filed

Fruit and vegetables are top quality. The store is clean and easy to find items. When I finally figured out how the items are scanned and how to use easy check out, it's like magic! I love their pizza to go too. This store makes me feel safe as the staff is aware of peoples coming and greet each person as an individual! They are helpful and kind.

The ambience is flawless. Similar to Starbucks Amazon has paid a lot of attention to the design with great lighting, colors and layout. This is a place you don't mind spending 30 minutes to an hour to shop unlike places like Winco, Safeway or Fred Meyer. The deli options such as pizza is great and beats Costco's pizza slice by a mile. I am giving it 3 stars however because the customer service is hit or miss. Some of the cashiers are nice but some are very deficient in the basics such as greeting the customer. I'm not asking for small talk but a simple "Hi" or "Hello" would be nice when I am up to checkout. Because my credit card for some reason doesn't work with the "Just Walk Out" technology I am forced to go to the human cashiers and its always a gamble on whether there's a nice cashier or a indifferent one.

I have now been here a half a dozen times. Every single time there's some sort of problem. The stores small, has very limited inventory is incredibly overpriced compared to other stores in the area. It's 20 to 30% higher than Safeway and 50 to 60% higher than Winco. I keep getting lured back with these incredible coupons that they put out. Today I had one for $10 off $20 worth of charcuterie and then when I went to check out, the girl refused to scan it and sent me to Customer Service. The employees here obviously hate their jobs with a passion. I know times are tough but I think I'd rather have no employees than employees that are so extremely rude. When I went to customer service to get my $10 that she refused to scan the coupon for. I got the old eye roll and it took her 10 minutes to figure out how to give me $10 back and she never did use the coupon but did keep it.......She finally just returned an item that I bought off the receipt. This place is awful - stay away, go to Whole Foods better yet just go to Winco.

Good service! Great groceries and wonderful choices. Amazon Fresh is the best! I had the delivery service. Was perfect!

Always good to have another grocer in the area. Their prices are a little higher than average, but it's kind of like a mini-Whole Foods. The pizza is great, the selection is OK, and you can do your Amazon returns here easily. I usually pick up a slice of pizza after processing a return and head out. The app scan-in/out process is really easy.

My 2nd time there as 1st time, still exploring and like the idea to skip the line. Have had enough with line at self-checkout at Wal mart, Safeway or Winco and the limited items numbers of 10 or 15, if it is over 15 items in cart then I will have to get in line for cashier check. Love the salad bar and pizza oven, convenient and you can buy good quality pizza or salad items. Price is a little higher than other grocery stores since it is convenient and good fresh quality. $4.97 for a roasted chicken is beating other groceries around area. Costco chicken is almost same price and bigger chicken, but Amazon fresh chicken is the right size and taste better less fat for us. Wish there is a burger or Taco or Asian food bars next to salad bar. Overall, good experience and less cluster of customers waiting in line at check out.

I went shopping here the day after it's grind opening. You just grab a regular cart use the app on your phone for in store purchases scan it go in and start buying. They have an ok assortment not a lot of it though. They had already ran out of some things on sale. They have bananas for 15¢ each great price but they are cut no bunches. They only had spotted bananas and green bananas. A lot of the fruits is sold by the each. Not the best produce. They have pizza thin crust large slices with interesting toppings but they must have ran out of dough or something was out or not functioning properly. I asked if they were going to make more pizzas they only had 2 kinds that looked dry. They said they were not going to make anymore so they handed me a $5 off coupon and said sorry. Great rain check the whole pizza costs $9.95. The salad bar looks good, you pay by the container so pack it tight and full so you get a good deal. The bakery is scarce very basic, there is a hot is a hot bar with with pork rice chicken, corn and a lot of fried tortilla chips. Also sold by the container I did not find it appealing but others did pack it tight and full if you want it. They have a deli with meats and cheese you can have sliced along with salads. It's small and bare bones looking. They have sushi I did buy the sushi. As far a supermarket sushi it was not bad. H mart has the best supermarket sushi in the area but the fish at the Amazon Fresh is thicker and if you get it fresh made it's good supermarket sushi and a good deal $10.95 for 6 tuna or salmon at half and half. The California rolls are a bit dry basic but for about $6.50 ish not a bad price about the same as Fred Meyer's. The poke bowls looked good. The roasted chicken is $4.95 half the size of Costcos but Costco chicken has been smaller lately $4.95 is a good price. When I got my receipt a few hours later I saw that the $10 off coupon was not applied to my purchase It was scanned in by an employee, so I contacted Amazon customer service they are going to apply it. Check your receipt they were spot on with what I put in my cart. When I got item I clearly showed the cameras how many items I was taking and I put things back. They have better specials than Safeway some items cost more some less. Winco foods and Walmart cost less for everything but those store have massive amounts of people with carts heaping with groceries. They don't have a lot of stock on the shelves, it's not like Winco foods or Walmart you are not going to buy a few cases of canned vegetables and stock up. This store is like a well priced super convenience market. It's great to pick up lunch or dinner and buy things on your way home from work. It's great for a singer person that only wants 1 banana 1 orange1 apple 1 tomato. Definitely not a place to do your family's grocery shopping, but perfect for replenishing and fast. Check this place out I just went to try the pizza it was $1.99 a slice not a bad pizza better than the heavily sauced Costco pizza. This place is definitely not the place to do your grocery shopping. It's a place to pick a few deli items and to get a few things things you need on your way home. I went in to buy a gallon of milk they only had 4 gallons left all 4 whole milk. The store dose not carry a lot of one item the shelves are not deep. Think of this place as slightly less expensive big 7-Eleven with a deli counter fresh meats and a few vegetables and no Slurpee machine. Worth a visit for the pizza and the sushi

today was my first and last visit to the Amazon Go store in Federal Way. Very confusing upon entering, you can't just walk in, you have to have the app loaded on your phone or use a debit/card associated with your Amazon account. The offerings inside the store were very underwhelming, limited brands and variety. I was there before 9am and they had yet to start stocking the meat counter. i asked for a bit of assist upon exiting, the friendly person did try, but when i asked about the total or a receipt, she said she didn't know how any of that worked. it is over six hours since my visit and still no receipt. also no charge on my card yet, so i have NO idea how much i will be charged and no receipt to check and see if everything is copacetic or if the coupon code was applied. i called amazon, they transferred me to the Amazon Go agents, and even they do not have access to the receipt. evidently this is pushed out from the store itself. the very basics of a good business model are to let the customer know HOW MUCH they are being charged and an itemized receipt. i'll take Safeway and Winco any day over this store. even if they did have a DJ.