Amazon Fresh

As long as you do it correctly, you can go in and out without any hassle, just have your amazing account ready. I picked whatever I wanted and walked out, charged nothing at the time of exit but I got an email receipt and charged correct amount. The customer service is great, they will help you with what you need. Very clean and well stocked shelves.

I had one of the worst customer service experiences ever at Amazon with a Black female (20-25 years old) staff member. When I approached her for help, she didn’t even bother to look up — she was glued to her phone, scrolling and typing away. When she finally did glance at me, she rolled her eyes and made a face like I was annoying her just for asking a simple question. When I asked where to find an item, she just pointed vaguely in a direction without even speaking, then went straight back to her phone. When I tried to clarify, she sighed loudly, shook her head, and muttered under her breath as if helping me was some huge inconvenience. At one point, she even turned her back on me mid-sentence to check her phone again, leaving me standing there completely ignored. I’m a lawyer by profession, and I know this type of behaviour is not just bad service — it’s discriminatory, unprofessional, and a breach of customer care standards. This incident left me feeling disrespected, humiliated, and targeted. Amazon needs to take this seriously and act immediately. Staff being paid to help customers should not be on their phones, rolling their eyes, mocking people, or making them feel uncomfortable in any way. This behaviour is completely unacceptable and should not be tolerated in any professional environment.

They randomly take £20 from your account no permission asked no receipt. Supposed verification process but they already charged £1 for that. Bezos broke?

Stopping off after a nice lunch in Upper Street, Islington to buy a few grocery items. The staff were super friendly and very helpful as I'm a fulltime Wheelchair user and some items in the store were out of reach, either too high or too low, this was overcome by a generous store employee who escorted me around the store and selected the items I wanted and carried the basket. I purchased a beautiful bunch of flowers for a friend. The staff helped me to pack all of my groceries and even placed my grocery bags on the handles of the Wheelchair for me. Nothing was too much or hard for them. Excellent manners and courtesy was conveyed to me by the young store attendant who served me. He was a credit to Amazon Fresh in these days of Rush Rush and Press Button Society, he took time to make sure I was treated well and got the items I desired into my shopping trolley. It was a very pleasant experience and I can only say thank you to all the staff in Upper Street but especially to the Employee that assisted me personally. 5 stars. *****

This place should only be a package pick up and drop off. There’s nothing convenient about the shop, it doesn’t even take mobile payments.

The "just walk out" technology is very impressive and the person at the gates was helpful with explaining how to use the app on my first visit. I have been pleased with the purchases I made here, including some hot food. As others have mentioned; it's a real shame that Amazon haven't made anything of the beautiful building. The former tenant Jack Wills set a fine example on that front.

Ordered ready made baby milk cow and gate, 7 out of 13 were expired (22.01.2025) this is totally unacceptable and could of caused serious harm to my baby had I not checked the bottles before use. They need to monitor and check items daily to ensure expired products are removed.

I bought a bottle of water and charged me 20 pounds, still didn’t get my money back. I was not aware of the fact that I was going to be charged with this amount of money despite the fact that the security saw that I was completely clueless about the process.