Amazon Fresh

Quite honestly, it's surprisingly great inside. As I don't oftenly fly to Chicago as much. But was staying in a hotel 2 blocks from Amazon fresh. Products are the usual, but the fresh food is of course FRESH. Very delicious, will be back when I fly visit Chicago again.

I used to love amazon fresh until today. Walked into the store with my toddler this morning as we were walking in... she slipped. I didn't see that there was an employee trying to wash the floors and had a huge puddle of water right by the front door. There was no sign or anything. The machine was either faulty or the employee just didn't know how to use it. I asked her why wasn't there a sing or something, my kid just slipped. She called me a liar, brushed me off and kept working. I lost it. Why would I lie about something like that when there are cameras everywhere? It escalated, manager came and tried to apologize. I told her to check the cameras. I wasn't lying about my kid slipping. I was so upset that employee kept telling it was my fault for not containing my kid. We were walking into the store. My kid slipped because of water on the floor. Good thing I was holding her hand or i wasn't carrying her. We both could have really hurt ourselves. I was asked to leave. I did. Canceling Amazon. Never going back. Careful walking into the store specially if negligent employees are careless about the safety of the customers.

Was in the area and decided to go to Amazon Fresh. They have sales going on until their Prime day event (July 16-17). Noticed that the store is clean and well stocked...for the most part. Found that they did have most sales items but the real low price items were out of stock like the steak they had for a dollar. Most likely it would as it was late in the afternoon. But overall the staff was helpful. Shopped with just a regular shopping cart instead of their "smart" carts but still had a smooth experience. Overall a very nice experience while shopping for groceries.

Was in there recently and this young man helped me out two different times and was so friendly and didn't seem annoyed to be helping me and even said "We're all here to help" which is so hard to find now a days. He was maybe Filipino (?) with chin length hair and super nice. Plus the prices here are really great but the customer service was top notch.

Came here for Krispy Kreme store. Says open at 6, went inside, there’s a little hand made sign that says “will return shortly”. Multiple people waiting thinking they just stepped away. Finally I ask someone to check if someone is actually returning soon. A guy working there says 8 am. If you see people standing around waiting why make them ask what’s going on? Tried to give feedback on the feedback machine. …doesn’t work.

We are new family in town and we visited this store twice and never going back. The first day my wife and kids were shopping and we were not greeted by anyone, no eye contact no smiling. They seemed rude. I needed assistance at checkout and big lady approached with anger and scanned my id and turned around saying nothing. The second day was even worse. Long haired man working at Krispy Kreme was stalking my wife and flirting. Despite my wife and I had kids around, he kept following us and made comments about my wife's outfit and appearance. My kids and wife were scared. As we rushed to the checkout, we came across elderly lady who told us angrily they were closed. It was only 9:57 pm. We came to the self checkout and the long haired moniac came back to us and put some donuts by my wife and said "it's for you". I had a bottle of wine, short girl with serious face walked up and scanned my id with attitude. My wife is new in this country this is her very first days. She was terrified and had a horrible experience at this location. We are never ever going back to this store again.

Stopped in for just a few quick items and used self-checkout—worst experience ever. The figs in the container wouldn’t scan, and I ended up waiting ten minutes before anyone came to help. Normally not a big deal, but it dragged on way too long. Then I tried to buy cough medicine for my sick kids, and the cashier had to get a manager to verify my temporary ID since I just renewed it. That took another five minutes, and even then they couldn’t get it to scan. He spent another six minutes pressing buttons before I finally gave up and asked them to void everything. I had to leave to pick up my kids. Extremely frustrating and a total waste of time. I would not recommend coming here.

Ricky was absolutely fantastic! I've seen him on many occasions, as I shop here, regularly. But today, I stop him, concerning an issue, an hr not only addressed it, but gave me a coupon, thanking me for the opportunity to better improve service!!! Wow just wow! I honestly didn't want that, nor to get anyone in trouble, but he 100 % accountable!!(And he didn't have to be! I wasa Whole Foods Shopper for years, and never experienced the customer service I received with Amazon Fresh in Schaumburg! (Not by any means discounting Whole Foods! ) I'll just say, that Jay greets me with a pound every time I inter the store! And there are two ladies in produce, one with red curly hair, and one European! That are more that awes

We were in the area and made a first visit to this particular Amazon Fresh. Our go-to Amazon Fresh is the nearby Morton Grove store for reference. We noticed 4 notable differences from the Morton Grove store which has served our needs pretty well given the Prime membership discounts that we realize. The most important one, and one the wife noticed, is that the prices here are more competitive than in Morton Grove. We surmised that was just due to the presumably stiffer grocery competition in Schaumburg. A second difference is the produce department has more offerings. A third difference is they have a Krispy Kreme stand here for what that's worth. Finally, a fourth difference is the temperature in here is actually reasonable and comfortable as opposed to the usually frigid conditions in Morton Grove lol. Overall, a pretty nice Amazon Fresh, and thumbs up.

Amazon Fresh has upped their game since my original review. At one time, their shelves were not well-stocked, I had not been impressed with their fresh foods, and I felt they were overpriced. Now, they have a much broader selection, their fresh meats, fish, and vegetables are very good. While their prices tend to be on the higher end, you can find good values by finding sale items, and their store brand. They have a great selection of dairy-free foods, unlike many other stores. Dairy-free ice cream selections in many stores are limited. They have a wider variety of flavors and brands, giving those of us who are DF more options. Similarly, they have a good selection of dairy-free cheeses, whipped cream, etc. They could offer more gluten-free options - something for management to consider. They also take Amazon returns at the store. If you make a return, you scan a QR code and get a bigger discount on your items. This makes them quite affordable relative to other stores. I'm rapidly becoming a fan.

The young Man working the deli and pizza counter on 7/20/25 is absolutely horrible. I have been ignored by him several times. He purposely doesn't want to help customers and has a terrible attitude. Today I finally told the store manager. I hope he can get the young man's attitude corrected to understand a job is a privilege , not a right, and customers make his paycheck possible. He needs to understand that his attitude is a bad reflection on the company and only ruins his chances of success.

Easy answer, don't use Amazon. There are conveniences in that most of us fall for, but in the end cost out ways the crappy automated service. They have next zero ethical practices and you have no idea what is happening to your subpar product delivered by some of the most poorly treated employees around. If the ethics of the company don't make you sick, the product and service surely will. Buy elsewhere.

I came here at around noon hoping to get some quick grocery shopping done during my lunch break. I didn't use the cart for Amazon shopping this time as I had a baby seated in the front of the cart. I appreciated the cleanliness, bright lighting and fresh veggies at the store. All was good until I got to the self checkout... I had about 6 items that I grabbed because it was on sale and none of them ringed up with the sale price. The staff at the front scanned one of the items and it displayed the sale cost when he scanned it on his scanner but he insisted that he'd need to walk over to see the sale price for himself..and for each item. I honestly was going to just walk away without making any purchases but resulted in ending up running back and forth to take pictures of the sale items to show the staff...which he very slowly had to see the phone pictures while zooming in. This was very inconvenient and frustrating that after I came back with the images on my phone...he had little trust and had to read aloud the items and the costs. He was nice but having to slowly view my phone pictures and also not trusting that his scanner had the correct price wad frustrating. The store was short staffed and the manager didn't come to help in any way either. .. I came here another time and enjoyed the Amazon Go experience using the cart with the scanner but I didn't think the deals were always the best and with the place being short staff, not sure this would be my first place to go for groceries... I'll come around but maybe not go out of my way to shop here...

Whenever I come to town, I really love another nearby location of Amazon Fresh. Sadly, a trip to this location left something to be desired. There was a couple of smart carts sitting near the entrance so of course I started there. That's when I realized why they were abandoned- they didn't work! Once I was able to find a working cart and able to sign in, I was on my way to pick up a few things while I was in town. I tried to scan a case of generic type water because it was cheaper than the 8 or 6 packs. We tried to scan at least 3 cases and it wouldn't take so we ended up getting an 8 pack of Dasani water, that scanned right away. Of course - it's way more expensive! It took us way longer in the store than it should have, but I still love shopping at Amazon Fresh.

The little punk who works the Krispy Kreme section at 9pm on Saturday nights literally called me back at my home number to berate me because he gave me half my order, then when he said it wasn't his problem I told him he had really crappy customer service. When he called back first thing out of his mouth was "what'd you say??? Huh?? What'd you say" and went off. Over donuts. That HE didn't give me and wouldn't refund. I can't even.

If you're an Amazon Prime member, great advance notice on sales. Good quality on foods , ie; vegs & meats offered.

My one suggestion that can improve the customer experience significantly while shopping at Amazon Fresh is to post signs at the dash cart lane that customers cannot take out dash carts from the store and to either carry the bags out from the dash cart or transfer the bags to a regular cart to put away groceries in the car. Please consider doing this, Amazon Fresh. Thanks

Beware the Amazon Fresh parking lot. This is the second time now one of our cars has been dinged or dented while parked here! On my last visit, I was in the store 15 minutes and returned to damage to my car that someone did AND TOOK OFF! Really?! Who does that!? I am beyond disgusted that someone would do this and not even care to wait or leave a note. The other instance, my husband was sitting in a car waiting for me. I just wish there were more thoughtfulness and decency in this world. If you shop here, please be a kind and responsible patron. In all, I feel this store is well laid out and organized. It is pricier than most local grocery stores. But some good deals here. Like $0.15 bananas and the fresh seafood and produce are great too. And please p.m. me if you saw anything in the parking lot around noon on March 31. Thank you.

This place was close to the bakery that we went to therefore we stopped here to browse. This is a bigger Amazon fresh place than the ones we went to in the past . They have quite a lot of aisle and options. We wanted to buy some food for our dog so this is a nice place that they sell dog food and treats that we were looking for and our dog did ate the food and like it. We did self check out.

I've had Amazon Fresh delivered to me for a while as a Prime Customer so I was already quite familiar with the quality, prices, and selection of the food. This weekend I was in the area and finally decided to visit the store in person to get the futuristic shopping experience that I heard of, and I was pleasantly surprised. If you envision Amazon as a company that is fast paced, high volume, efficient, innovative, data driven, and utilizes effective design, this store is for you. Since I've been to probably every other Amazon retail concept, this store was not a surprise for me at all in terms of design and operation. The parking lot is fairly large, with one way traffic flow, and well marked and maintained. Carts and baskets are plentiful, returned frequently to ensure availability for the next customer. Selection appears to be optimized, so while you don't have an enormous selection like Woodman's, you will find all the common items you'd looking for without an issue. I'd imagine this is data driven and items without good sales velocity and high ratings will get replaced by others on the shelf. The shelves are meticulously maintained with neatly arranged stock, stacked fairly high, with a very logical sequence of labels and vertical arrangement. I did not get too much employee interaction during my visit though there were plenty of employees working. It did seem that they were very focused on maintaining the store to standards and ones that I did talk to provided quick and efficient responses. The Amazon store brands (Amazon fresh, Amazon kitchen, Aplenty, etc.) were quite a bit cheaper than other brands on the shelves and the quality of the items I bought were pretty good (was mostly looking for replacements for meal kits and desserts for the holidays). Despite being fairly busy, I feel the traffic flow within the store was pretty good so that I didn't run into too many other people. There were also Alexa stations to help guide me in case I needed help navigating the store. The dash carts were fun to use though I can see how it may be slightly frustrating for those who aren't familiar with their function as you need to access your account from an app you may not have downloaded ahead of time. You also need to make sure the cart can detect some type of bar code or something else to accurately add and remove items from the total. Once you understand that though, it's hard to imagine not shopping with a smart cart that keeps a running total of your purchases and provides suggestions. Overall, this store feels very Amazon to me and that works well for someone who wants a quick data driven shopping experience and confidence in buying good quality products even if they are not always the cheapest in every category.

So I'm one of those rare people who actually love going to the grocery store so I was super excited to see what this new style of grocery shopping was all about When you first walk in, you get the choice of if you want a dash smart cart, which we did select so we could get the "full experience." The associate was super friendly and helpful showing us how it worked and the cart also had a brief tutorial as well. Now that we had our Dash cart set up, the fun part. Basically you pick up items and the cart scans the items for you and tabulates your total on the touch screen. Some items were easier then others. Certain items with barcodes scanned super quickly and easy as soon as they hit the cart. Other items like produce, took having to enter a plu code. The cart does all the weighing too of items. Now the selection itself... the produce wasn't the freshest I have ever seen, nor was it very affordable, but they have everything you might need in a pinch. They have all the departments you would find in a typical grocery store like a meat and fish counter, deli (with pizza!), baked goods etc, so it was easy to find what you would at a typical grocery store. While most items are more expensive then the old school stores, I get that you are also paying for a novelty experience and that they really do have a vast and organized selection of dry foods/condiments. We also picked up some wild salmon which can be hard to spot at the "regular store" sometimes (that ended up being really nice) and a decent little rotisserie chicken for $5 After you're done shopping bam, go through the special dash lane and boom you are done! No pulling out a credit card or making small talk with the cashier, absolutely no lines. You're done. This service is limited to two bags for person and obviously you need to have an Amazon account for this to work, but as promised the checkout was the easiest I have ever experienced at any grocer. Will this become part of my regular grocery rotation.... No. But if I'm in the area and want to get in and out pretty quickly, this store is great for a few items!!! I would definitely come here at least once if you are a prime member, if just for the experience and a cheap slice of pizza.

Why offer delivery windows and then completely ignore them? Oh and no ability to even complain to a person. Amazon sucks now.

It's clean, nice employees, but I didn't really like the experience. Prices were a tad high.

Cashier very rude. No patience at all. If you don't like your job quit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am a senior citizen on assistance and shop here because we have no means of transportation. Prices have always been high. I try to only buy produce because it's usually excellent. The bagging was great with double bagging for 2 milks and a cardboard bottom. But lately they've gotten sloppy, putting 2 milks in one bag and the moisture makes it rip when I pick it up. This last trip I got a box of Philadelphia cream cheese with 2 in a box. One brick was fine, the other, when I opened it was moldy. I've never seen that. Date of EXP. Dec 2023. With Amazon's purchasing power, prices should be MUCH cheaper. If I could, I'd go south on Roselle Road to Valli Produce. Wider selection and great deli.

I have shopped at this store since opening. I've had friendly service and good shopping experiences. I enjoy their automatic carts. As long as you use them correctly, they work great. They don't hold all that much though. So, I usually use a normal cart (I often buy 24 packs of water that just don't work with the auto cart). Very often I find great deals here! They have a good selection. Some things you may not find. But overall they've had basically anything I've wanted. I would give them 5 stars. But, their "hot food" station is an absolute rip off. I only got food from there once. I got HALF a small cup of mashed potatoes & HALF a small cup of mac & cheese. Literally 2 very small servings of each. Got them to go along with the $5 rotisserie chicken. The sides were $11! They had zero seasoning as well. Shop here. But do not get any fresh hot food from here.

"ReOpened" and just as overpriced See the photos for just six of the overwhelming number of items that are much tire priced at Amazon fresh than at Walmart. You would think that was Amazon's purchasing power and distribution net work. They could at least match Walmart prices, but no in almost all cases for brand named items Amazon was much higher. The only improvement since I was last there was, there were fewer personal shoppers, clogging the aisles. Beware that many of the special prices are only for members of Amazon Prime.

Been here several times shopping and meat selections are good, particularly the ground beef and chicken wings. The wings are clean and same size in the whole package, about 10 wings for the 3lb package. Good selections of groceries. Keep an eye out for the red tag clearance items. Tried the sushi for the first time today and it was delicious. Fish was fresh, just wished that not everything had spicy mayo drizzled on top. The smart cart is easy to use and allows for quick in and out shopping. It eliminates the need to wait in line for the one cashier at checkout.

Was not notified that my items were out of stock until i arrived at the store. I clicked no substitutions on my order. The creamer was completely out of stock but still listed as in stock. The cheese is ordered was a big bag, they substituted with 5 small bags instead. I wont ever be doing a pickup order again. This was ridiculous. The main reason i was doing it was for the coffee creamer that they claimed was in stock (and still do) but than marks it out of stock.

This store opened a few months ago. The store is neat, clean and very well organized. Most items seem a overpriced but there are some good deals to be found. They have a deli, bakery, salad bar, sushi and hot foods stations. We tried the sushi as they use wild caught seafood. It was the best I've had as I usually never buy store bought! I was amazed at the flavor, freshness and good price. We also tried the rotisserie chicken which we found to be the best rotisserie chicken out of all the stores around! There was hardly any fat and these are smaller which means there not all full of hormones. Grant you they are smaller in size but the quality is top notch. They have a lot of gourmet and specialty items that other stores don't have. The Amazon returns center is in the front right side of the store and is very convenient and easy to get in and out.

It's a neat idea but in practice doesn't work great. The cart would fail to recognize items placed inside. The selections of items were limited and priced considerably higher than a local grocery store such as a Jewel. If you only need a few things it was cool to check out the concept, just wouldn't go back due to prices and lower selection of products.

I went out of my way to visit this place thinking it was the new Amazon Whole foods new fully automated experience where you shop, put stuff in your pocket and walk out the front door and still get billed for the items because those amazon stores are designed that way. That was not the case at this store. The best and only automation they had were these cool smart shopping carts where as you drop items in the cart and the cart knows exactly what you took and bills you on your amazon account but the entire bill isn't charged until you physically walk through an automated checkout exit aisle. Really cool tech and because I'm a nerd I had to check it out but I had hoped it was the newer stores with the full automation not just the smart shopping carts. Prices though are insanely expensive!! A box of cereal was like $5 where you can get the same box for half that at Walmart. I certainly would not shop at this place if it were near my home, I don't care how cool the smart shopping carts were.

The Amazon Fresh store is terrible for meats and other things but there prices sometimes is better than the other grocery stores! I wish they had Whole Foods meat and other items!

First time here. Very clean store and very helpful employees. Tried one of the dash carts. Very interesting concept and makes shopping so much easier. Keeps track of what ever you put in the cart. Nice to see the running total while shopping. Lots of food and fresh options. Great deli meats. Will certainly be back.

***** Do not shop here****** I have been a Prime member for decades and was so excited when Amazon opened their Fresh stores. I mostly shopped in their Bloomingdale store, which I'd had decent experiences in. Nothing fabulous. The Schaumburg location is literally the absolute WORST grocery store I have ever, and will never again spend my money in. This place is a complete disaster. Never have the food I need, nearly everything is near it's expired date. Terrible selection of natural/healthy or gluten-free foods. They have gotten rid of their fresh meat/seafood seafood area, which I loved. Their prices have drastically increased, even though they claim "low prices". BS Everything is very overpriced now. Prime Members are to receive at least 10% off everything, every time they shop. Sometimes 20% with promo code. I shopped there last night for a few items, after I needed to return an Amazon purchase. You automatically receive a $10.00 grocery coupon, if you return your Amazon item to a Fresh Store. The girl working in Amazon returns was too busy having a personal conversation with her coworker, when I came up to do my return. She did not great me, did not look at me, just grabbed my return item and kept on talking to her coworker and then said- to me: "anything else"? I was like- are you serious? Then I asked her: Aren't customers automatically supposed to receive a $10.00 grocery coupon upon using the Return department? She grabbed a coupon and shoved it at me. The absolute WORST customer service out there. Then, when I checked out my small grocery purchase- the checkout person did not ring up my Prime 10% discount. I asked her why- she just stood there acting like she had no idea what I was talking about. I advised her why she did not know Prime members always receive 10% off their purchase and sometimes 20% of with promo code. I mean people - this is an AMAZON Fresh store- and this person wasn't trained on this her very first day of cashier training at Amazon Fresh?? This place is an utter train-wreck and it all comes from the top. She was utterly confused and just stood there babbling and staring at my receipt. She turned to the other checkout person and stated talking to them. I looked at my son and said very loudly: And this is why I stopped shopping here- and will NEVER, EVER shop here again. Grabbed my items and left. Never again will I spend my money at Amazon Fresh. I know this place will go out out of business soon anyway. Spend your money at Mariano's, Jewel or Whole Foods (still owned by Amazon but an amazing store). ***** DO NOT SHOP HERE *****

Prices were the same as any other store but the lady that helped us and that was talking to us was so helpful. I wish that I didn't forget to ask her name but I do know she is working in the Naperville location and hope that she reads this so she knows she's doing a great job. She was an older blonde lady.

That sandwich was horrible . Don't waste money for that. Maybe 2 days older . smells bad tooo

The employees here need classes in customer service. At the deli they literally act like they don't see you or that it's a privilege for them to wait on you. No one smiles. No one greets you. The fish department smells. I have brought this to management's attention and they agreed with me but yet nothing has changed. My entire career has been in seafood and fish should never smell. That signals that it is spoiling. Workers at the carving station and pizza bars wear masks that don't cover their noses! That should be a no brainer!

This was my first time and my last. I asked for information to a man filling produce and he seemed annoyed by my questions. The shopping experience was nice with decent prices and selection. Checking out sealed it for me to never return. The cashier picked up the bottle of febreeze fabric freshener by the lid and the bottle fell and splashed all over me some of my grocery and the counter. The cashier grabbed the paper towels wiped counter never offered me paper towels i had to ask for some and then wipe my own groceries off and she did ask if i wanted to go get another bottle of what she spilled. then didn't scan all my groceries in one order and basically accused me of being the reason it spilled

Best place in Schaumburg to get your catalytic converter stolen while you shop ! It has happened in this parking lot to at least FIVE vehicles since 2021. Not so much as an apology or compensation for theft in their unsafe parking lot. Insurance doesn't pay for everything.

I'll make this short and to the point. Little, black, jumping bugs in the romaine bin of lettuce at the salad bar. End of story.

I just had my first shopping experience at this store and I was very disappointed by the poor customer service and overall culture of this location. At first, I was impressed by all the busy workers and the organization/cleanliness of the aisles. Then as I shopped I came to realize that all the workers were not focused on my needs, or making my shopping experience enjoyable/easy. No, they were all in their own little worlds, their focus tied to whatever quotas and performance expectations they have for the online orders they are tasked with filling. The workers running around with shopping carts act like you aren't even there, and are incredibly rude. It's like going to the grocery store that is full to capacity, but replace half of the customers with teenagers who are in a rush, and/or gossiping with each other. Also, only certain carts have the technology you need to not have to go through a checkout line. And when I was there all of these carts were unavailable so I had to use a "regular cart" and use the checkout.

First time shopping at Amazon Fresh! I am so amazed at how convenient it was to shop and checkout with their electronic carts. No need to get out a wallet or phone to price check. Also, I love that I could see my total at any time so there's no guess work of how much it would be at the end. You can add items and take out just as easy and the cart will adjust. Everything was tied to your Amazon account including shopping lists. It was super easy and the price was competitive! I checked most items against Target and it was either same or cheaper Ah-mazing!! The best part? Being able to push the cart out at the end with no waiting time or going through my purse to take out a card to charge. The paper bags were already given to you at the start so need to waste time bagging groceries either. I'm a fan and look forward to coming back!

Amazon Fresh - 3 stars: We were out in the Schaumburg area and came across an Amazon Fresh - since we are soon to get one of our own in Orland Park we thought we'd stop in and try it on. In sum, nice grocery store but all the tech stuff is more show than go. When we entered we wanted to try the special carts that keep track of your purchases and calculate weights and prices. Getting the app on your phone was necessary, and then signing in with your credit card or using your stored card. So there is some small hassle to begin with, but then we were plugged in. Moving up and down the aisles was pretty standard stuff ... Amazon Fresh has most of the usual items you'd find in any grocery store and only a few specials, but it really doesn't corner the market on anything. Think of it as a Whole Foods store with special carts. The special carts are able to scan items and add them to your total. For fresh fruits & vegetables you usually have to input a PLU number, so the cart knows what it is and can weigh/price it properly. This is what the checkout person used to do. In addition, the special carts are a bit small so you really cannot load up and sail out the door even though it keeps track of purchases and prices. Interestingly, you cannot take the special carts outside anyway - so on exiting the store you have to empty your cart and schlep whatever you bought on your own. One more reason why big orders don't fit the profile. I think next time we'd just shop the old-fashioned way with a big cart and go through the normal check-out process with a person or use self-checkout. The special carts were fun but more of a gimmick than a current reality. But that said, this is probably the way of the future - just not today. The tech level needed will leave half the buying public clueless, but in a decade or two enough of the younger more tech-savvy generations will be of age for this chore to make it more applicable. Right now we think this way of high-tech shopping fits only for small quick orders and the younger set who are already plugged in. The older set who shop once a week and stock up won't find much here unless they use the regular checkouts. In the end, a grocery store is still just a grocery store. This effort to turn an analog errand into a digitized one (and to lower employee expenses) is a bit early for the market.

I love Amazon Fresh!! My 1st time at the fresh store this morning and my experience was great. The employees were really friendly and helpful. They have that cool shopping cart that scans and weights your items which by the way is very user friendly but if you do need help it will be explained to you by one of their friendly employees that are right at the front. If you don't want to deal with the fancy cart there are also the regular carts that are available to you. You don't have to be an Amazon member to shop here. Everyone's welcome to shop. The prices are competitive and I'd didn't think they priced any items higher then our other grocery stores in the neighborhood. Some items I did notice are even cheaper. Pizza by the slice available and rotisserie chicken. They really have everything that you need. Tip - if you are using the Amazon cart, don't overfill it. Items won't be able to scan and your cart will flash red. No big deal but then you'll have to go to a register during checkout and won't be able to walk trough the easy checkout lane where you would automatically check out (without even putting your items on a belt and wasting your time-if you're in a rush) and then get your receipt emailed to you. Really cool experience. If you haven't been or not an Amazon fan you should still just go and at least check out the store.

SHAMEFUL representation of Amazon. For YEARS I keep pointing out to their management that they need some paper towels or napkins by Deli Bar. No change been made! If you spill something..Good Luck, you're on your own! On top of it no different size cups, no utensils, no covered or somehow protected containers and NO HELP from employees. On one side self-weighing carts, on the other clueless employees, no one knows anything, no one cares. Also, what really bothers me is foul smell by meat department. I never bought, and never will buy raw meat here. Checking out process? I feel like my hair is turning grey when waiting for the cashiers to scan my stuff. Then they don't give you any bag if you have only couple of items. People working there are the worst part of this store, they are like soul-less bodies. If they would just break apart their little chatting groups, and would start learning about their workplace, and just do something! It makes me wonder why did they hired them??? Giving them two stars just because some food actually tastes really good!

We've been shopping at Amazon fresh for quite a few months, we are always happy with the price of the items that we are looking for sometimes we are amazed at how reasonable some of the prices are. I must say sometimes things are on the higher end but we just wait until they are back at their sale price. Always have plenty in stock. Open late till 10:00 that always works great for us. And the staff is usually very helpful. Nice clean store

highly recommended, if you're in the area be sure to check it out. The service is great, very nice people generous and warm

This is a regular grocery store (though maybe a bit overpriced??). I was expecting some futuristic thing where you take what you want and are charged on your Amazon account. Turns out I just placed items in my cart and checked out at a register like any other grocery store. Maybe I missed the point, but not worth coming out of your way to shop here.

Ok my stars goes to the cool smart cart and for the nice employee who helped me figure out the smart cart. So if you want to use the smart shopping cart you need to synch your amazon account than put the paper bags inside. And when you place items inside the bags it adds the item, on the screen you can see your total so it helps you not to overshop. And if you change your mind just take the item out and it will take it out of your total. I was like a kid playing with it lol but if you want there are regular shopping carts where you pay at the register like any other place. Prices ranges but I was careful about what I was purchasing. Now they need alot of improvement especially on the meat section. There was a sad dry looking few pieces of meat which yells people not to buy it. Next time I will take a picture of it if it is still like that. I will say check it out my Yelpzonians especially to play with the smart cart like me :D P.s. they have review stars at the bottom of the items just like it is online.

Hey Amazon Fresh, your a Billion Dollar Company and your crying over giving your customers one Chicken to many. Went by your food Carvery and got 2 orders of the Chicken Plates. As I have always been doing for the last 6 months, 3x's a week. Today on Tuesday July 20, 2021 at 6pm. I was informed that they will only be giving 1 chicken piece per plate! If you want another piece it will be $2 more! It's not like they give such big pieces of Chicken! Very disappointed in this decision. At the beginning your store was doing great by offering everything fresh and great prices. But now it's all about the profit! Your food, vegetable and employees have lacked offering good service and freshness of food!

8/2021 2 stars. Don't have another reason to ever be here. People don't smile. Can't find anything. Empty shelves. Cashiers are the worst. Can't do anything. Refuse to smile. The lady near the customer service booth is the worst. Rude, unhappy, and discourages me every time I am there. Go to Jewel across the street. People know the store. Help customers. Can find things and even tell you where they are in the store. The help here only knows how to push a button on a gizmo and it tells them where to go for something. But only if in an order. Needed to find a sale item. Only a few items on sale. They don't even know what the items are. Can't find that specific one. And several said, they can't look things up on their gizmo scanners. So what use are they? 8/2021 4 stars. I just find it expensive here. No reason to go out of my way to get here. Have a Jewel Osco across the street with much better pricing. 2/2021 4 stars. Visited here for the first time. Used the express carts which was different. Prices were not terrible. But not really different than other places we already shop. We only did the grocery shopping, and did not use the hot foods, bakery, etc. So can't comment on them. Shopping was ok. Have lots of grocery stores around me, so not sure how much we will be using them. Did find it irritating the other Amazon shoppers though. There were a lot and therefore the store was more crowded than it would have been with just customers. Other than that, it is hard to give a negative rating as we saw nothing bad there. Staff were all good and helpful too.

Today I decided to try Amazon Fresh for the 1st time, I put all my information, it took awhile, then I order my groceries. Since the beginning, I put that I wanted my groceries delivered (I don't have a car). I place my order, and it said that my order will be delivered between 8p to 9p today. So we are waiting and waiting for our groceries, to be delivered, nothing was coming, so I call Amazon Fresh Customer Service, and they said the my order was there, but I needed to pick it up??? I explain the that was unacceptable. I put it myself. She said, she could not be changed. I ask to speak to a manager, they past me to a Supervisor, who said that, they can not do anything about that it. That the only thing he can do is refund, and they will put back the money in my card. I was very upset, because it was their mistake, and they didn't do anything to help me. I will not shop at any of Amazon Fresh. Just terrible Customer Service! he so I call to check where the order was? It said that it was in process, so I called Amazon Fresh Customer Service Rep, I talk to a guy there, I ask for a manager. A supervisor came to the phone to tell me, he could do anything for me, he said : That he cannot do anything about my order, and that he could not change the order.

If you're looking for bags of rotten apples or salads that go bad on the drive home from the store, this is the place for you. If you're fussy and want fresh fruits and vegetables for some reason, you'll have to go all the way down the road to Valli or the Jewels.

Employees at this location are beyond rude multiple employees had bad attitudes and weren't service focused. Several seemed upset to be working. I had two employees speak and treat me like dirt.

I was first impressed by the number of employees who were there to HELP a customer. The store is huge, carts a plenty, and I even used the return to Amazon on a gift I'd received. No hassles, just smiles. Everyone seemed happy to be there. The selection of food items was astounding, and the prices were on items I knew, were exactly the same as a popular supermarket in Hoffman Estates. The produce was fresh and when I brought it home it was excellent. What also impressed me greatly was there are employees with limited abilities, actually, that is a giant plus with me, Stores that employ those who want to work and learn. I did buy a rotisserie chicken and it was a bit of a disappointment, perhaps over done, but it went into a chicken salad so all was saved. I'm going back, Just try it and see, the selection is huge.

Store is overpriced and empty. Had a coupon that would not come off, but they would not give me credit. I went to my car to get rest of paper, which showed coupon was valid, but they still would not give me the coupon. Trash store, never going back.