Amazon Fresh

Was in the area and decided to go to Amazon Fresh. They have sales going on until their Prime day event (July 16-17). Noticed that the store is clean and well stocked...for the most part. Found that they did have most sales items but the real low price items were out of stock like the steak they had for a dollar. Most likely it would as it was late in the afternoon. But overall the staff was helpful. Shopped with just a regular shopping cart instead of their "smart" carts but still had a smooth experience. Overall a very nice experience while shopping for groceries.

Came here for Krispy Kreme store. Says open at 6, went inside, there’s a little hand made sign that says “will return shortly”. Multiple people waiting thinking they just stepped away. Finally I ask someone to check if someone is actually returning soon. A guy working there says 8 am. If you see people standing around waiting why make them ask what’s going on? Tried to give feedback on the feedback machine. …doesn’t work.

Shopped at the Amazon Fresh store for the first time (and last). I was excited to use their smart technology of scanning items as they go into the cart. Never made it out of the produce section. I wonder if store employees have used the tech? My cart wouldn't weigh the produce as it went into the cart. I got frustrated quickly, and one of the produce workers came up to me and told me it never works right. What? Returned the "smart" cart and got a regular cart. The store has a very limited selection. If you are looking to stock-up shop, this is not the place. More like a neighborhood convenience store. But they do have a healthy selection of Krispy Kreme donuts. Amazon, you can do better!

Every time I come this Amazon Fresh, normally there are two cashiers (a white woman with short hair and a woman who speaks Spanish). After one of them scanned my items, they always put one of my items into a different bag separately, and they didn't give it to me. After I paid everything and came home and checked the items I bought, the receipt often had the wrong item scanned, or there was always one item missing. Last week, the white cashier that I always saw was there again, and she rudely asked, "Are you using your bag? Do you need a bag?" I replied, "I will use my bag," but she said, "That's what I'm asking!" It was an absurd attitude and tone, and it's not just happened once or twice. After I paid for my purchase, the 3 cartons of eggs I bought didn't fit in my bag, so I asked the white female cashier "can you put them in the Amazon bag" then I saw that the two items I had already paid for were in the bag right next to the cashier... I did not see when she put them in the bag. This female chasier put my items in there herself and didn't give them back to me, and didn't say anything and just sat there until I left... If I hadn't asked her to put the eggs in the Amazon bag, I wouldn't have known... What's even stranger is that this cashier put the 3 cartons of eggs in there without even saying an apology. So I told her, "I didn't know my stuff was in the bag. If I hadn't told you to put the eggs in it, wouldn't I have left it behind?" She didn't say anything and just laughed.... It was so absurd that I couldn't help but check if she had taken my purchase more and put it into a different bag... Why on earth do the cashiers working here take the customers' stuff one by one? Why do they keep doing this... Also, I think there is something wrong with the cashiers here because they keep doing the same thing over and over again, and they never apologize or say sorry... I really think they are so ridiculous every time I come here.

I had a disappointing experience at this store. When I tried to return lamb chops that had clearly gone bad, the assistant manager, Liam, refused to accept the return. His attitude was unprofessional and dismissive, and I felt that his behavior toward me was discriminatory, particularly as an Asian customer.

Quick review and my first time shopping here. 03/27/21 6pm. First impressions: Very friendly team member greeting at the entrance. Customer Service person, I would say was having a bad day or just was ready to go home. A lot of team members in all store, mostly doing online orders. Aisle were very nice organized and stocked. A lot of products selections. Products price was okay, not to cheap and not to expensive. Bathrooms (Woman's) was very clean and good smelling. Check out I didn't got a paper bag or her the lady asking me if I want one. So I'm not sure how that works there. I didn't found a lot of SALES products. I will go back and update my review.

It is a modern store with the option to buy the old way. Today, toilet seats were busy, but I only saw plenty of employees and one customer. It looks clean and organized with reasonable prices. Yet, I cannot say that it is the most kosher and healthy grocery in the area. Maybe, one day it will be busy as Valli, Mariano, and Whole Foods.

This was an experience! The cool part about shopping at the new Amazon fresh store is the Dash cart experience. Outside of that, it is a very clean and well-kept regular ol' grocery store. The Dash carts are pretty cool and easy to use! I opened the Amazon app on my phone, scanned it on the cart screen and off we went! Every time you put an item in one of the four cameras on the grocery cart scans it (just like a self-checkout). When you take something out of the cart, the screen shows the item crossed off and takes it off of your balance. It's really nice to have a running total as you are shopping. I wasn't expecting the store to be as well stocked as it was with different items. They have more variety than I anticipated. Loved that! They had a meat/seafood counter, bakery and deli counter. They have a few fresh salads and sushi in their ready-to-eat section. I was really impressed with this store, but I'll definitely continue to do delivery since I'm not a big fan of grocery shopping 🤣

If you're an Amazon Prime member, great advance notice on sales. Good quality on foods , ie; vegs & meats offered.

The young Man working the deli and pizza counter on 7/20/25 is absolutely horrible. I have been ignored by him several times. He purposely doesn't want to help customers and has a terrible attitude. Today I finally told the store manager. I hope he can get the young man's attitude corrected to understand a job is a privilege , not a right, and customers make his paycheck possible. He needs to understand that his attitude is a bad reflection on the company and only ruins his chances of success.

Amazon Fresh has upped their game since my original review. At one time, their shelves were not well-stocked, I had not been impressed with their fresh foods, and I felt they were overpriced. Now, they have a much broader selection, their fresh meats, fish, and vegetables are very good. While their prices tend to be on the higher end, you can find good values by finding sale items, and their store brand. They have a great selection of dairy-free foods, unlike many other stores. Dairy-free ice cream selections in many stores are limited. They have a wider variety of flavors and brands, giving those of us who are DF more options. Similarly, they have a good selection of dairy-free cheeses, whipped cream, etc. They could offer more gluten-free options - something for management to consider. They also take Amazon returns at the store. If you make a return, you scan a QR code and get a bigger discount on your items. This makes them quite affordable relative to other stores. I'm rapidly becoming a fan.

The little punk who works the Krispy Kreme section at 9pm on Saturday nights literally called me back at my home number to berate me because he gave me half my order, then when he said it wasn't his problem I told him he had really crappy customer service. When he called back first thing out of his mouth was "what'd you say??? Huh?? What'd you say" and went off. Over donuts. That HE didn't give me and wouldn't refund. I can't even.

My one suggestion that can improve the customer experience significantly while shopping at Amazon Fresh is to post signs at the dash cart lane that customers cannot take out dash carts from the store and to either carry the bags out from the dash cart or transfer the bags to a regular cart to put away groceries in the car. Please consider doing this, Amazon Fresh. Thanks

I came here at around noon hoping to get some quick grocery shopping done during my lunch break. I didn't use the cart for Amazon shopping this time as I had a baby seated in the front of the cart. I appreciated the cleanliness, bright lighting and fresh veggies at the store. All was good until I got to the self checkout... I had about 6 items that I grabbed because it was on sale and none of them ringed up with the sale price. The staff at the front scanned one of the items and it displayed the sale cost when he scanned it on his scanner but he insisted that he'd need to walk over to see the sale price for himself..and for each item. I honestly was going to just walk away without making any purchases but resulted in ending up running back and forth to take pictures of the sale items to show the staff...which he very slowly had to see the phone pictures while zooming in. This was very inconvenient and frustrating that after I came back with the images on my phone...he had little trust and had to read aloud the items and the costs. He was nice but having to slowly view my phone pictures and also not trusting that his scanner had the correct price wad frustrating. The store was short staffed and the manager didn't come to help in any way either. .. I came here another time and enjoyed the Amazon Go experience using the cart with the scanner but I didn't think the deals were always the best and with the place being short staff, not sure this would be my first place to go for groceries... I'll come around but maybe not go out of my way to shop here...

Whenever I come to town, I really love another nearby location of Amazon Fresh. Sadly, a trip to this location left something to be desired. There was a couple of smart carts sitting near the entrance so of course I started there. That's when I realized why they were abandoned- they didn't work! Once I was able to find a working cart and able to sign in, I was on my way to pick up a few things while I was in town. I tried to scan a case of generic type water because it was cheaper than the 8 or 6 packs. We tried to scan at least 3 cases and it wouldn't take so we ended up getting an 8 pack of Dasani water, that scanned right away. Of course - it's way more expensive! It took us way longer in the store than it should have, but I still love shopping at Amazon Fresh.

Beware the Amazon Fresh parking lot. This is the second time now one of our cars has been dinged or dented while parked here! On my last visit, I was in the store 15 minutes and returned to damage to my car that someone did AND TOOK OFF! Really?! Who does that!? I am beyond disgusted that someone would do this and not even care to wait or leave a note. The other instance, my husband was sitting in a car waiting for me. I just wish there were more thoughtfulness and decency in this world. If you shop here, please be a kind and responsible patron. In all, I feel this store is well laid out and organized. It is pricier than most local grocery stores. But some good deals here. Like $0.15 bananas and the fresh seafood and produce are great too. And please p.m. me if you saw anything in the parking lot around noon on March 31. Thank you.

This place was close to the bakery that we went to therefore we stopped here to browse. This is a bigger Amazon fresh place than the ones we went to in the past . They have quite a lot of aisle and options. We wanted to buy some food for our dog so this is a nice place that they sell dog food and treats that we were looking for and our dog did ate the food and like it. We did self check out.

Why offer delivery windows and then completely ignore them? Oh and no ability to even complain to a person. Amazon sucks now.

I've had Amazon Fresh delivered to me for a while as a Prime Customer so I was already quite familiar with the quality, prices, and selection of the food. This weekend I was in the area and finally decided to visit the store in person to get the futuristic shopping experience that I heard of, and I was pleasantly surprised. If you envision Amazon as a company that is fast paced, high volume, efficient, innovative, data driven, and utilizes effective design, this store is for you. Since I've been to probably every other Amazon retail concept, this store was not a surprise for me at all in terms of design and operation. The parking lot is fairly large, with one way traffic flow, and well marked and maintained. Carts and baskets are plentiful, returned frequently to ensure availability for the next customer. Selection appears to be optimized, so while you don't have an enormous selection like Woodman's, you will find all the common items you'd looking for without an issue. I'd imagine this is data driven and items without good sales velocity and high ratings will get replaced by others on the shelf. The shelves are meticulously maintained with neatly arranged stock, stacked fairly high, with a very logical sequence of labels and vertical arrangement. I did not get too much employee interaction during my visit though there were plenty of employees working. It did seem that they were very focused on maintaining the store to standards and ones that I did talk to provided quick and efficient responses. The Amazon store brands (Amazon fresh, Amazon kitchen, Aplenty, etc.) were quite a bit cheaper than other brands on the shelves and the quality of the items I bought were pretty good (was mostly looking for replacements for meal kits and desserts for the holidays). Despite being fairly busy, I feel the traffic flow within the store was pretty good so that I didn't run into too many other people. There were also Alexa stations to help guide me in case I needed help navigating the store. The dash carts were fun to use though I can see how it may be slightly frustrating for those who aren't familiar with their function as you need to access your account from an app you may not have downloaded ahead of time. You also need to make sure the cart can detect some type of bar code or something else to accurately add and remove items from the total. Once you understand that though, it's hard to imagine not shopping with a smart cart that keeps a running total of your purchases and provides suggestions. Overall, this store feels very Amazon to me and that works well for someone who wants a quick data driven shopping experience and confidence in buying good quality products even if they are not always the cheapest in every category.

It's clean, nice employees, but I didn't really like the experience. Prices were a tad high.

Cashier very rude. No patience at all. If you don't like your job quit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So I'm one of those rare people who actually love going to the grocery store so I was super excited to see what this new style of grocery shopping was all about When you first walk in, you get the choice of if you want a dash smart cart, which we did select so we could get the "full experience." The associate was super friendly and helpful showing us how it worked and the cart also had a brief tutorial as well. Now that we had our Dash cart set up, the fun part. Basically you pick up items and the cart scans the items for you and tabulates your total on the touch screen. Some items were easier then others. Certain items with barcodes scanned super quickly and easy as soon as they hit the cart. Other items like produce, took having to enter a plu code. The cart does all the weighing too of items. Now the selection itself... the produce wasn't the freshest I have ever seen, nor was it very affordable, but they have everything you might need in a pinch. They have all the departments you would find in a typical grocery store like a meat and fish counter, deli (with pizza!), baked goods etc, so it was easy to find what you would at a typical grocery store. While most items are more expensive then the old school stores, I get that you are also paying for a novelty experience and that they really do have a vast and organized selection of dry foods/condiments. We also picked up some wild salmon which can be hard to spot at the "regular store" sometimes (that ended up being really nice) and a decent little rotisserie chicken for $5 After you're done shopping bam, go through the special dash lane and boom you are done! No pulling out a credit card or making small talk with the cashier, absolutely no lines. You're done. This service is limited to two bags for person and obviously you need to have an Amazon account for this to work, but as promised the checkout was the easiest I have ever experienced at any grocer. Will this become part of my regular grocery rotation.... No. But if I'm in the area and want to get in and out pretty quickly, this store is great for a few items!!! I would definitely come here at least once if you are a prime member, if just for the experience and a cheap slice of pizza.

I am a senior citizen on assistance and shop here because we have no means of transportation. Prices have always been high. I try to only buy produce because it's usually excellent. The bagging was great with double bagging for 2 milks and a cardboard bottom. But lately they've gotten sloppy, putting 2 milks in one bag and the moisture makes it rip when I pick it up. This last trip I got a box of Philadelphia cream cheese with 2 in a box. One brick was fine, the other, when I opened it was moldy. I've never seen that. Date of EXP. Dec 2023. With Amazon's purchasing power, prices should be MUCH cheaper. If I could, I'd go south on Roselle Road to Valli Produce. Wider selection and great deli.

Was not notified that my items were out of stock until i arrived at the store. I clicked no substitutions on my order. The creamer was completely out of stock but still listed as in stock. The cheese is ordered was a big bag, they substituted with 5 small bags instead. I wont ever be doing a pickup order again. This was ridiculous. The main reason i was doing it was for the coffee creamer that they claimed was in stock (and still do) but than marks it out of stock.

The Amazon Fresh store is terrible for meats and other things but there prices sometimes is better than the other grocery stores! I wish they had Whole Foods meat and other items!

"ReOpened" and just as overpriced See the photos for just six of the overwhelming number of items that are much tire priced at Amazon fresh than at Walmart. You would think that was Amazon's purchasing power and distribution net work. They could at least match Walmart prices, but no in almost all cases for brand named items Amazon was much higher. The only improvement since I was last there was, there were fewer personal shoppers, clogging the aisles. Beware that many of the special prices are only for members of Amazon Prime.

I have shopped at this store since opening. I've had friendly service and good shopping experiences. I enjoy their automatic carts. As long as you use them correctly, they work great. They don't hold all that much though. So, I usually use a normal cart (I often buy 24 packs of water that just don't work with the auto cart). Very often I find great deals here! They have a good selection. Some things you may not find. But overall they've had basically anything I've wanted. I would give them 5 stars. But, their "hot food" station is an absolute rip off. I only got food from there once. I got HALF a small cup of mashed potatoes & HALF a small cup of mac & cheese. Literally 2 very small servings of each. Got them to go along with the $5 rotisserie chicken. The sides were $11! They had zero seasoning as well. Shop here. But do not get any fresh hot food from here.

Been here several times shopping and meat selections are good, particularly the ground beef and chicken wings. The wings are clean and same size in the whole package, about 10 wings for the 3lb package. Good selections of groceries. Keep an eye out for the red tag clearance items. Tried the sushi for the first time today and it was delicious. Fish was fresh, just wished that not everything had spicy mayo drizzled on top. The smart cart is easy to use and allows for quick in and out shopping. It eliminates the need to wait in line for the one cashier at checkout.

This store opened a few months ago. The store is neat, clean and very well organized. Most items seem a overpriced but there are some good deals to be found. They have a deli, bakery, salad bar, sushi and hot foods stations. We tried the sushi as they use wild caught seafood. It was the best I've had as I usually never buy store bought! I was amazed at the flavor, freshness and good price. We also tried the rotisserie chicken which we found to be the best rotisserie chicken out of all the stores around! There was hardly any fat and these are smaller which means there not all full of hormones. Grant you they are smaller in size but the quality is top notch. They have a lot of gourmet and specialty items that other stores don't have. The Amazon returns center is in the front right side of the store and is very convenient and easy to get in and out.

It's a neat idea but in practice doesn't work great. The cart would fail to recognize items placed inside. The selections of items were limited and priced considerably higher than a local grocery store such as a Jewel. If you only need a few things it was cool to check out the concept, just wouldn't go back due to prices and lower selection of products.

I went out of my way to visit this place thinking it was the new Amazon Whole foods new fully automated experience where you shop, put stuff in your pocket and walk out the front door and still get billed for the items because those amazon stores are designed that way. That was not the case at this store. The best and only automation they had were these cool smart shopping carts where as you drop items in the cart and the cart knows exactly what you took and bills you on your amazon account but the entire bill isn't charged until you physically walk through an automated checkout exit aisle. Really cool tech and because I'm a nerd I had to check it out but I had hoped it was the newer stores with the full automation not just the smart shopping carts. Prices though are insanely expensive!! A box of cereal was like $5 where you can get the same box for half that at Walmart. I certainly would not shop at this place if it were near my home, I don't care how cool the smart shopping carts were.

First time here. Very clean store and very helpful employees. Tried one of the dash carts. Very interesting concept and makes shopping so much easier. Keeps track of what ever you put in the cart. Nice to see the running total while shopping. Lots of food and fresh options. Great deli meats. Will certainly be back.

***** Do not shop here****** I have been a Prime member for decades and was so excited when Amazon opened their Fresh stores. I mostly shopped in their Bloomingdale store, which I'd had decent experiences in. Nothing fabulous. The Schaumburg location is literally the absolute WORST grocery store I have ever, and will never again spend my money in. This place is a complete disaster. Never have the food I need, nearly everything is near it's expired date. Terrible selection of natural/healthy or gluten-free foods. They have gotten rid of their fresh meat/seafood seafood area, which I loved. Their prices have drastically increased, even though they claim "low prices". BS Everything is very overpriced now. Prime Members are to receive at least 10% off everything, every time they shop. Sometimes 20% with promo code. I shopped there last night for a few items, after I needed to return an Amazon purchase. You automatically receive a $10.00 grocery coupon, if you return your Amazon item to a Fresh Store. The girl working in Amazon returns was too busy having a personal conversation with her coworker, when I came up to do my return. She did not great me, did not look at me, just grabbed my return item and kept on talking to her coworker and then said- to me: "anything else"? I was like- are you serious? Then I asked her: Aren't customers automatically supposed to receive a $10.00 grocery coupon upon using the Return department? She grabbed a coupon and shoved it at me. The absolute WORST customer service out there. Then, when I checked out my small grocery purchase- the checkout person did not ring up my Prime 10% discount. I asked her why- she just stood there acting like she had no idea what I was talking about. I advised her why she did not know Prime members always receive 10% off their purchase and sometimes 20% of with promo code. I mean people - this is an AMAZON Fresh store- and this person wasn't trained on this her very first day of cashier training at Amazon Fresh?? This place is an utter train-wreck and it all comes from the top. She was utterly confused and just stood there babbling and staring at my receipt. She turned to the other checkout person and stated talking to them. I looked at my son and said very loudly: And this is why I stopped shopping here- and will NEVER, EVER shop here again. Grabbed my items and left. Never again will I spend my money at Amazon Fresh. I know this place will go out out of business soon anyway. Spend your money at Mariano's, Jewel or Whole Foods (still owned by Amazon but an amazing store). ***** DO NOT SHOP HERE *****

Prices were the same as any other store but the lady that helped us and that was talking to us was so helpful. I wish that I didn't forget to ask her name but I do know she is working in the Naperville location and hope that she reads this so she knows she's doing a great job. She was an older blonde lady.

That sandwich was horrible . Don't waste money for that. Maybe 2 days older . smells bad tooo

The employees here need classes in customer service. At the deli they literally act like they don't see you or that it's a privilege for them to wait on you. No one smiles. No one greets you. The fish department smells. I have brought this to management's attention and they agreed with me but yet nothing has changed. My entire career has been in seafood and fish should never smell. That signals that it is spoiling. Workers at the carving station and pizza bars wear masks that don't cover their noses! That should be a no brainer!

This was my first time and my last. I asked for information to a man filling produce and he seemed annoyed by my questions. The shopping experience was nice with decent prices and selection. Checking out sealed it for me to never return. The cashier picked up the bottle of febreeze fabric freshener by the lid and the bottle fell and splashed all over me some of my grocery and the counter. The cashier grabbed the paper towels wiped counter never offered me paper towels i had to ask for some and then wipe my own groceries off and she did ask if i wanted to go get another bottle of what she spilled. then didn't scan all my groceries in one order and basically accused me of being the reason it spilled

Best place in Schaumburg to get your catalytic converter stolen while you shop ! It has happened in this parking lot to at least FIVE vehicles since 2021. Not so much as an apology or compensation for theft in their unsafe parking lot. Insurance doesn't pay for everything.

I'll make this short and to the point. Little, black, jumping bugs in the romaine bin of lettuce at the salad bar. End of story.

I just had my first shopping experience at this store and I was very disappointed by the poor customer service and overall culture of this location. At first, I was impressed by all the busy workers and the organization/cleanliness of the aisles. Then as I shopped I came to realize that all the workers were not focused on my needs, or making my shopping experience enjoyable/easy. No, they were all in their own little worlds, their focus tied to whatever quotas and performance expectations they have for the online orders they are tasked with filling. The workers running around with shopping carts act like you aren't even there, and are incredibly rude. It's like going to the grocery store that is full to capacity, but replace half of the customers with teenagers who are in a rush, and/or gossiping with each other. Also, only certain carts have the technology you need to not have to go through a checkout line. And when I was there all of these carts were unavailable so I had to use a "regular cart" and use the checkout.

We've been shopping at Amazon fresh for quite a few months, we are always happy with the price of the items that we are looking for sometimes we are amazed at how reasonable some of the prices are. I must say sometimes things are on the higher end but we just wait until they are back at their sale price. Always have plenty in stock. Open late till 10:00 that always works great for us. And the staff is usually very helpful. Nice clean store

First time shopping at Amazon Fresh! I am so amazed at how convenient it was to shop and checkout with their electronic carts. No need to get out a wallet or phone to price check. Also, I love that I could see my total at any time so there's no guess work of how much it would be at the end. You can add items and take out just as easy and the cart will adjust. Everything was tied to your Amazon account including shopping lists. It was super easy and the price was competitive! I checked most items against Target and it was either same or cheaper Ah-mazing!! The best part? Being able to push the cart out at the end with no waiting time or going through my purse to take out a card to charge. The paper bags were already given to you at the start so need to waste time bagging groceries either. I'm a fan and look forward to coming back!

Amazon Fresh - 3 stars: We were out in the Schaumburg area and came across an Amazon Fresh - since we are soon to get one of our own in Orland Park we thought we'd stop in and try it on. In sum, nice grocery store but all the tech stuff is more show than go. When we entered we wanted to try the special carts that keep track of your purchases and calculate weights and prices. Getting the app on your phone was necessary, and then signing in with your credit card or using your stored card. So there is some small hassle to begin with, but then we were plugged in. Moving up and down the aisles was pretty standard stuff ... Amazon Fresh has most of the usual items you'd find in any grocery store and only a few specials, but it really doesn't corner the market on anything. Think of it as a Whole Foods store with special carts. The special carts are able to scan items and add them to your total. For fresh fruits & vegetables you usually have to input a PLU number, so the cart knows what it is and can weigh/price it properly. This is what the checkout person used to do. In addition, the special carts are a bit small so you really cannot load up and sail out the door even though it keeps track of purchases and prices. Interestingly, you cannot take the special carts outside anyway - so on exiting the store you have to empty your cart and schlep whatever you bought on your own. One more reason why big orders don't fit the profile. I think next time we'd just shop the old-fashioned way with a big cart and go through the normal check-out process with a person or use self-checkout. The special carts were fun but more of a gimmick than a current reality. But that said, this is probably the way of the future - just not today. The tech level needed will leave half the buying public clueless, but in a decade or two enough of the younger more tech-savvy generations will be of age for this chore to make it more applicable. Right now we think this way of high-tech shopping fits only for small quick orders and the younger set who are already plugged in. The older set who shop once a week and stock up won't find much here unless they use the regular checkouts. In the end, a grocery store is still just a grocery store. This effort to turn an analog errand into a digitized one (and to lower employee expenses) is a bit early for the market.

I love Amazon Fresh!! My 1st time at the fresh store this morning and my experience was great. The employees were really friendly and helpful. They have that cool shopping cart that scans and weights your items which by the way is very user friendly but if you do need help it will be explained to you by one of their friendly employees that are right at the front. If you don't want to deal with the fancy cart there are also the regular carts that are available to you. You don't have to be an Amazon member to shop here. Everyone's welcome to shop. The prices are competitive and I'd didn't think they priced any items higher then our other grocery stores in the neighborhood. Some items I did notice are even cheaper. Pizza by the slice available and rotisserie chicken. They really have everything that you need. Tip - if you are using the Amazon cart, don't overfill it. Items won't be able to scan and your cart will flash red. No big deal but then you'll have to go to a register during checkout and won't be able to walk trough the easy checkout lane where you would automatically check out (without even putting your items on a belt and wasting your time-if you're in a rush) and then get your receipt emailed to you. Really cool experience. If you haven't been or not an Amazon fan you should still just go and at least check out the store.

highly recommended, if you're in the area be sure to check it out. The service is great, very nice people generous and warm

SHAMEFUL representation of Amazon. For YEARS I keep pointing out to their management that they need some paper towels or napkins by Deli Bar. No change been made! If you spill something..Good Luck, you're on your own! On top of it no different size cups, no utensils, no covered or somehow protected containers and NO HELP from employees. On one side self-weighing carts, on the other clueless employees, no one knows anything, no one cares. Also, what really bothers me is foul smell by meat department. I never bought, and never will buy raw meat here. Checking out process? I feel like my hair is turning grey when waiting for the cashiers to scan my stuff. Then they don't give you any bag if you have only couple of items. People working there are the worst part of this store, they are like soul-less bodies. If they would just break apart their little chatting groups, and would start learning about their workplace, and just do something! It makes me wonder why did they hired them??? Giving them two stars just because some food actually tastes really good!

This is a regular grocery store (though maybe a bit overpriced??). I was expecting some futuristic thing where you take what you want and are charged on your Amazon account. Turns out I just placed items in my cart and checked out at a register like any other grocery store. Maybe I missed the point, but not worth coming out of your way to shop here.

Ok my stars goes to the cool smart cart and for the nice employee who helped me figure out the smart cart. So if you want to use the smart shopping cart you need to synch your amazon account than put the paper bags inside. And when you place items inside the bags it adds the item, on the screen you can see your total so it helps you not to overshop. And if you change your mind just take the item out and it will take it out of your total. I was like a kid playing with it lol but if you want there are regular shopping carts where you pay at the register like any other place. Prices ranges but I was careful about what I was purchasing. Now they need alot of improvement especially on the meat section. There was a sad dry looking few pieces of meat which yells people not to buy it. Next time I will take a picture of it if it is still like that. I will say check it out my Yelpzonians especially to play with the smart cart like me :D P.s. they have review stars at the bottom of the items just like it is online.

8/2021 2 stars. Don't have another reason to ever be here. People don't smile. Can't find anything. Empty shelves. Cashiers are the worst. Can't do anything. Refuse to smile. The lady near the customer service booth is the worst. Rude, unhappy, and discourages me every time I am there. Go to Jewel across the street. People know the store. Help customers. Can find things and even tell you where they are in the store. The help here only knows how to push a button on a gizmo and it tells them where to go for something. But only if in an order. Needed to find a sale item. Only a few items on sale. They don't even know what the items are. Can't find that specific one. And several said, they can't look things up on their gizmo scanners. So what use are they? 8/2021 4 stars. I just find it expensive here. No reason to go out of my way to get here. Have a Jewel Osco across the street with much better pricing. 2/2021 4 stars. Visited here for the first time. Used the express carts which was different. Prices were not terrible. But not really different than other places we already shop. We only did the grocery shopping, and did not use the hot foods, bakery, etc. So can't comment on them. Shopping was ok. Have lots of grocery stores around me, so not sure how much we will be using them. Did find it irritating the other Amazon shoppers though. There were a lot and therefore the store was more crowded than it would have been with just customers. Other than that, it is hard to give a negative rating as we saw nothing bad there. Staff were all good and helpful too.

Hey Amazon Fresh, your a Billion Dollar Company and your crying over giving your customers one Chicken to many. Went by your food Carvery and got 2 orders of the Chicken Plates. As I have always been doing for the last 6 months, 3x's a week. Today on Tuesday July 20, 2021 at 6pm. I was informed that they will only be giving 1 chicken piece per plate! If you want another piece it will be $2 more! It's not like they give such big pieces of Chicken! Very disappointed in this decision. At the beginning your store was doing great by offering everything fresh and great prices. But now it's all about the profit! Your food, vegetable and employees have lacked offering good service and freshness of food!

Today I decided to try Amazon Fresh for the 1st time, I put all my information, it took awhile, then I order my groceries. Since the beginning, I put that I wanted my groceries delivered (I don't have a car). I place my order, and it said that my order will be delivered between 8p to 9p today. So we are waiting and waiting for our groceries, to be delivered, nothing was coming, so I call Amazon Fresh Customer Service, and they said the my order was there, but I needed to pick it up??? I explain the that was unacceptable. I put it myself. She said, she could not be changed. I ask to speak to a manager, they past me to a Supervisor, who said that, they can not do anything about that it. That the only thing he can do is refund, and they will put back the money in my card. I was very upset, because it was their mistake, and they didn't do anything to help me. I will not shop at any of Amazon Fresh. Just terrible Customer Service! he so I call to check where the order was? It said that it was in process, so I called Amazon Fresh Customer Service Rep, I talk to a guy there, I ask for a manager. A supervisor came to the phone to tell me, he could do anything for me, he said : That he cannot do anything about my order, and that he could not change the order.

If you're looking for bags of rotten apples or salads that go bad on the drive home from the store, this is the place for you. If you're fussy and want fresh fruits and vegetables for some reason, you'll have to go all the way down the road to Valli or the Jewels.

Employees at this location are beyond rude multiple employees had bad attitudes and weren't service focused. Several seemed upset to be working. I had two employees speak and treat me like dirt.

Store is overpriced and empty. Had a coupon that would not come off, but they would not give me credit. I went to my car to get rest of paper, which showed coupon was valid, but they still would not give me the coupon. Trash store, never going back.

Stock? Where are the sale items that are advertised in weekly flyers? Empty shelves abound. I was looking for the jumbo breaded shrimp that was advertised at 4.79 and, not only was there none, the label on the freezer unit had the wrong price. We snagged a worker with a scanner who scanned and told us, "oh sorry we don't have any of that even in the back". The sale goes on for another three days. Young workers who never know the answer to your questions are too busy walking around with carts supposedly filling delivery items to respond appropriately and assist the customer. It took 10 minutes with customer service to locate horseradish and then no one knew the price. We did a price check at the register. As I checked out, I inquired of the cashier if they were going out of business to which she replied, "that's a good question". Okay? If the workers have no clue about where to find stock and whether or not the store is going out of business then this place is truly lost as a viable grocery store chain.

I was first impressed by the number of employees who were there to HELP a customer. The store is huge, carts a plenty, and I even used the return to Amazon on a gift I'd received. No hassles, just smiles. Everyone seemed happy to be there. The selection of food items was astounding, and the prices were on items I knew, were exactly the same as a popular supermarket in Hoffman Estates. The produce was fresh and when I brought it home it was excellent. What also impressed me greatly was there are employees with limited abilities, actually, that is a giant plus with me, Stores that employ those who want to work and learn. I did buy a rotisserie chicken and it was a bit of a disappointment, perhaps over done, but it went into a chicken salad so all was saved. I'm going back, Just try it and see, the selection is huge.

i was there just before closing on friday oct 29th, 2021. the employee at the register, kathy (long, brown hair, probably over 50), was rude and unfriendly. the WHOLE time she was ringing me up, all she did was complain about her job and the store. you really might want to consider not putting such a miserable person at a customer service position. she represented your store extremely poorly and made checking out a rotten experience.