Kaztro A.
Google
I recently visited Ambra in McAllen with friends, and overall, we had a wonderful evening. The ambiance was beautiful, the food was excellent, and the service at the bar was outstanding. The waitstaff were friendly, professional, and made us feel welcomed and comfortable throughout our visit.
However, I would like to offer a small piece of constructive feedback regarding the front-of-house experience. Upon entering, we were greeted by two young women at the entrance who unfortunately did not offer a warm or courteous welcome. Instead of a simple “Good evening” or “Welcome, how many in your party?”, we were met with silence and blank stares, which created a noticeably uncomfortable moment.
I also noticed one of them whispering to the other while glancing in my direction, which came across as unprofessional. All guest deserves kindness and respect.
I chose to politely address the situation with them directly, hoping they would receive it as constructive feedback.
This comment is not to criticize harshly but to encourage better customer service at the entrance, which is the first impression of any establishment. A welcoming attitude from the host or hostess goes a long way and sets the tone for the entire experience.
That being said, I truly enjoyed the rest of our time at Ambra, and I hope to return soon.
07.31.25
10pm