Jessica M.
Yelp
This experience at this theater was beyond horrible. First of all, the cashier was not paying attention, was rude, didn't know how to do things, refused to help us and when asked for a manager she had attitude. When the manager was called, her name was Agnes, two managers approached us like we were criminals. I felt unsafe as did my boyfriend because they had an aggressive attitude and stance.
We are both A-list members and we were treated as lower class citizens (even though my boyfriend was wearing a suit and I was wearing a dress). Definitely discrimination. We were both A-list members and my boyfriend had trouble with his account because the people AMC A-list team messed up, suspended his account, without fixing it as they previously said they would, which caused issues.
Me and my boyfriend were there for a birthday celebration, we informed the manager that it was my birthday, we informed the manager that we were repeat customer to that theater, we informed the manager that we were reviewers for a popular travel magazine. Management said they couldn't do anything about the A-list matter, and couldn't offer a ticket. Then we had a promotion for a discount ticket but management refused to honor the discount ticket claiming they didn't know how to use the promotion or apply it and they grew more hostile to the point were unprofessional and scary. We then asked for one courtesy ticket due to the circumstances. They refused.
Overall this was a horrible experience and we do not plan on coming again. They really did not listen to what he had to say. Even if they would have given us the ticket we would have missed the movie anyways. We parked in the AMC theatre parking lot which may have not been owned by AMC. We paid for parking and lost the money ($22). Managers at AMC theatre told us to talk to the parking guy in the parking garage and tell him what happened. While we didn't take any validation from AMC, when we talked to the parking guy he said even if one of the managers from AMC would have talked to him the parking would not be refunded anyways. It's just professional reviewers intent to not only contact corporate but file a lawsuit against AMC for breach of contract for not honoring the terms of an A-list membership. This is why people don't come to AMC and AMC is losing money.