Denika Z.
Yelp
We came to American Ale House last Saturday to celebrate my husband's birthday. As we walked in, I politely asked if they did anything for birthdays -- a complimentary dessert, a candle, anything -- as many other restaurants do. For example, when we went to Grace, they brought out a small chocolate cake with a candle and warmly wished us a happy birthday. But here? We were told bluntly, "No, we don't do that." Not a big deal, but it definitely set the tone.
Then came the service. Our server, Sharon, was noticeably impatient from the start. As my husband and I each ordered one entrée, she immediately reached to take my menu. I told her I wasn't done ordering, and she questioned me -- "Are you sure?" -- not once, but multiple times. I went ahead and ordered a third dish, and again, she grabbed the menu out of my hand before I could finish. I actually had an appetizer in mind, but at that point I felt so rushed and uncomfortable that I gave up.
To be fair, the food was really good -- significantly better than the last few times we've been here. So credit where it's due. But the experience was far from enjoyable. There was no birthday acknowledgment whatsoever -- no greeting, no small gesture, not even a simple "Happy Birthday."
And now for the biggest issue: they overcharged us.
I signed for $160.98, and as I always do, I took a picture of the signed receipt -- thankfully. When I checked my bank, I saw that $168.98 had been charged instead. An $8 difference may not sound like much, but it's the principle. I immediately called the restaurant. The man who answered first asked if I paid with a credit card, saying they add a 3% surcharge (which, frankly, is another issue worth noting -- restaurants shouldn't pass on card fees to customers). I told him I used a debit card specifically to avoid that fee.
Once we confirmed it was indeed a mistake, he asked if I could come back to the restaurant to resolve it. I'm sorry, but why should I take time out of my day and spend more gas money to fix your billing error? I told him that was not acceptable and asked for the issue to be resolved immediately. He then asked me to email a copy of the signed receipt, which I did right away.
It's now been over 3 days -- and I've heard absolutely nothing. No follow-up, no refund, no apology. So I've filed a dispute with my bank.
While the food has improved, the service is lacking, and the way they handled this billing mistake is unacceptable. If you do choose to dine here, double-check your receipt and watch your charges carefully. I won't be returning -- and neither will my friends.