Jacqera Woods
Google
I placed an order for two number 5 combos with Philly sandwiches, wings and fries.
Unfortunately, upon returning home to enjoy our meal, we discovered several issues. The fries were undercooked, both sandwiches lacked any protein, the wings had an off-putting sour garlic parmesan flavor indicative of being old, and my hot buffalo wings were burnt. Given that the restaurant closes at 9 PM, there seems to be no justification for the rushed and subpar quality of our food.
Additionally, I need to highlight a concerning health issue. Following the meal from your establishment, my wife experienced consecutive episodes of vomiting. When I informed a team member about my wife suspected food poisoning, the response was dismissive, suggesting that it might be related to other food consumed and not specifically from American Deli.
While I acknowledge the possibility, when the symptoms align with the last consumed meal, it becomes crucial to address and investigate the matter further.
This health issue compounds the dissatisfaction with the overall dining experience and reinforces the need for a thorough examination of the situation. I would like to initiate the refund process for this unsatisfactory experience.
Your company and staff must improve their service to better cater to the local community. I am dissatisfied with the quality of the food, the service provided, and the overall performance of the team. In the food industry, it is a fundamental principle that the customer is always right.