American Heritage Credit Union

So I came here with my wife on July 14th, trying to add her name to my account to make it a joint account. Unfortunately, I don't remember of the guy who "helped" us, but I do recall he had short hair and somewhat crooked teeth on the bottom row. Generally speaking, I like AHCU and have been enjoying my new status as a member. I just wanted to complain specifically about THIS employee, because the experience has been kind of rankling on me since that day and I don't know where else to air my grievances. Anyway, this guy seemed tremendously uninterested in helping us. Maybe he's a racist? I don't know, but I got seriously bad vibes from him as soon as we went into his office. He asked for a number of documents from my wife, who is a foreigner, and then demanded we produce proof of residence. I had asked about the document requirements in advance online and no one had mentioned anything about this. So no, we didn't have proof of residence. Once I said this, he just clammed up and acted like his hands were tied. I asked him what we could use as proof of residence and he quickly rattled off a bunch of mail types which I was unable to catch. When I asked him again with my phone out so I could write them down, he just refused to tell me what documents I would need. What the hell kind of attitude is that? And then get this: On a separate date, when we went to try again at another location, they didn't even MENTION proof of residence. So did we even need it at all? Seems like this guy was just trying to make things difficult for us. Very unprofessional. I don't know if I expect American Heritage to actually do anything about this employee, but I definitely don't feel like this reflects well on their business. I've otherwise had great experiences with them and found their customer service to be above average. Maybe this guy is just heading to a new job soon and doesn't care how he treats customers. Anyway, I'd say avoid this location if possible. They have a lot of other employees who are much more amicable and professional at other branches.

The staff was very friendly, and the bank was clean, well-organized, and had no wait time. I was able to open an account quickly and without any issues. The team was also extremely informative, making the entire process smooth and easy.

I gotta give them a 1 star I had a payment plan but they stop it due to missing a payment. So I’m trying to pay online they stop you from paying so you can’t get caught up. Making you have to call I will never go through them again for a car.

On the one hand, a fairly simple transaction moment - assessing whether I could add to a newly matured Certificate of Deposit - but on the other hand, just enough mystery that I would benefit from a capable guiding hand. I got all of that from staffer Max Hernandez-Webster, who very ably guided me through my options and sent me on my way much better informed. Smart, informed, and a great manner. Every encounter here has worked for me, this one simply the latest. A fantastic asset to the neighborhood.

One of the best banking experiences. Nice ambiance, professional tellers who were very knowledgeable and Daniel took the time to explain every possible banking option suitable for my needs answering my questions in a professional and timely manner ..

Ms Angela was very knowledgeable and helpful with my options for loans secured and unsecured and made me feel extremely comfortable in discussing building my credit and increasing my score towards a future car purchase.

This branch is fantastic - professional efficient and Angela in particular is outstanding. She’s knowledgeable, friendly and makes the entire experience smooth and enjoyable !

I have a good experience at each location but I enjoy this one the best. The staff here gives a neighborly vibe.

Unless you get lucky, odds are your teller or whoever helps you doesnt care why youre there, and wants you to leave them alone as quick as possible. Cant rate this bank low enough, id do negative 3 stars.

I had a very good experience with this branch. The tellers were friendly and professional.

0 customer service...& their ATM in lieu of a live person works less than 50% of the time,..for a credit union they've lost all personal contact with their customers ...how can you insist customers use an ATM when most of the time they're not "accepting this transaction at this time"...

The nicest people work here. You can tell over the phone that they do care and their culture is wholsesome. Having said that, I believe that their systems need upgrading. I have an auto loan with this bank and I tell you, it is very confusing and difficult to make a loan payment on their site. I have to constantly use my other credit union (PSECU) to send AHCU money. Making a payment should be the EASIEST of all financial transactions, however, with American Heritage Credit Union, that does not seem to be the case.