American Heritage Credit Union

On the one hand, a fairly simple transaction moment - assessing whether I could add to a newly matured Certificate of Deposit - but on the other hand, just enough mystery that I would benefit from a capable guiding hand. I got all of that from staffer Max Hernandez-Webster, who very ably guided me through my options and sent me on my way much better informed. Smart, informed, and a great manner. Every encounter here has worked for me, this one simply the latest. A fantastic asset to the neighborhood.

It was different and they was polite and respectful but I don't like customer service told me I and my friend will get bonus for my friend referred me yet at the store they wasn't doing no bonus right now. So someone is lying to me so I don't like that. Otherwise, that seems like a good bank to have

Great person to person customer service! But virtual teller not so great. The virtual teller was told clearly and specifically which account to transfer funds from as well as to which account to deposit in. Well, she took it from the wrong account and put the funds into the wrong account.

This credit union is a ripe off they all on BBB they are stealing from people some people are saying same thing on BBB trying say I didn't hv insurance when I purchased jeep we all know the dealer doesn't let you take a vehicle off lot without insurance. And they used their insurance witch boost my car note high they are robbers

The workers are very friendly and courteous and helpful all the time. Without question this branch is overall the best for my business in banking. Thank You for your service

American Heritage is an awesome bank to be a part of. They are very patient and knowledgeable of all the services that they offer. The kindness that they display is wonderful. I don’t how to work the machine well, however they took the time to show me as an older person whom is not Tech friendly. I was with a smaller Credit Union that did not offer a lot of services that American Heritage does. We are happy that they evening have a service for kids-a savings account. I am happy and delighted to see the person attention that I get when I walk in the door. I feel very comfortable and the customer service representative are very knowledgeable. Thank you all for doing a good job and meeting tge needs of the people.

Service was great. Staff was knowledgeable and courteous. Location was clean and well lit.

Angela helped me, and she is always a pleasure to work with. Very nice office!

Unless you get lucky, odds are your teller or whoever helps you doesnt care why youre there, and wants you to leave them alone as quick as possible. Cant rate this bank low enough, id do negative 3 stars.

I had a very good experience with this branch. The tellers were friendly and professional.

0 customer service...& their ATM in lieu of a live person works less than 50% of the time,..for a credit union they've lost all personal contact with their customers ...how can you insist customers use an ATM when most of the time they're not "accepting this transaction at this time"...

The nicest people work here. You can tell over the phone that they do care and their culture is wholsesome. Having said that, I believe that their systems need upgrading. I have an auto loan with this bank and I tell you, it is very confusing and difficult to make a loan payment on their site. I have to constantly use my other credit union (PSECU) to send AHCU money. Making a payment should be the EASIEST of all financial transactions, however, with American Heritage Credit Union, that does not seem to be the case.