Venetia Tan
Google
Went to Amo to celebrate a friend’s birthday on a Sunday evening but the overall experience was so bad due to its poor service.
Right after we were seated, within 5 minutes the waitress came over and asked if we were ready to order. It felt like we were being rushed.
Later, when we were ready to order, we asked about the portion size of the 4-course set menu as we were deciding if we wanted to do any add-ons. The waitress responded rather curtly with, “It’s a 4-course set, of course the portions are going to be smaller.” I mean, yes—I expected smaller portions, but we wanted to clarify how small?
Then came the next incident: when our mains arrived, one of us was served pork instead of the beef we ordered. When we flagged it out, she insisted that we ordered pork! Which we calmly replied that we had ordered the beef from the beginning. She responded with a rather annoyed tone, “Nevermind!” and took the plate away.
When the correct dish was finally served, she just placed it down and walked off without a word, no apology, no acknowledgment.
We were there to celebrate an occasion but with the kind of service given, it was rather rude and dismissive considering that we are the paying customers. For a restaurant like Amo, this level of service is honestly shocking and disappointing. The food may be good, but the service completely overshadowed it. Sadly, I won’t be returning.