Renee B.
Yelp
Been dining at Amore for a decade, originally on the West side, but now live near the Henderson location. I've never been disappointed with the food (pizzas are on point) however, the service has always been poor, it's a major deterrent. Each time we visit I *hope* they've improved, doubt that's going to happen.
Today is my birthday and I was craving fettuccine Alfredo. Five of us arrived about 6pm. My two friends had never eaten here. The restaurant was about 1/2 capacity, a football game was just ending. We were given complimentary bruschetta, which was a nice gesture. One waitress arrived and took our drink order. Another came and we ordered fried mozzarella & zucchini + 2 sides of ranch.
Had to ask about our cocktails because it had been a while since we ordered, she said she'd go ask. We got the "Capone" their version of an Old Fashioned (my go-to drink). Too much simple syrup and maraschinos, it was bright red, excessively sweet/syrupy. Had to let the ice cubes melt to water down, didn't help. Cocktails have never been their strong suit, but Old Fashioneds are a bar staple... I don't think I've ever had a worse Old Fashioned.
Our appetizers arrived with no ranch dressing. We asked the gal who delivered and she said she'd be right back. Never came back. Our apps were getting cold. Finally got another waitress and asked, she said she'd grab some, but didn't. Finally, another gal dropped some off. We wondered if they were out and had to make more.
For dinner, my husband, daughter and I ordered the white pizza with bacon, and chicken Alfredo to share. These are our favorite menu items, and the main reason I chose this as the place for my birthday. My friends ordered shrimp scampi and sausage rigatoni.
Our meal arrived but they brought out chicken piccata with a side of Fettuccine Alfredo instead of Fettuccine Alfredo entree. I said no one had ordered chicken piccata, we'd ordered Fettuccine Alfredo, so they took it back. Another lady came over to confirm that we indeed wanted Fettuccine Alfredo with chicken...
My friend hated his shrimp scampi. Said it tasted like bland oily noodles, couldn't taste any lemon. He added quite a bit of pepper to improve the flavor but in the end, only ate the 5 shrimp which he said were also under-seasoned. He didn't bother with a to-go box for the noodles. ($22)
My other friend was not impressed with her rigatoni. She ate a few bites but said the flavor seemed off and not as the menu described. She took the rest to-go but $100 bucks says she throws it in the trash. ($20)
Our pizza was great, although there was hardly any bacon, which was a $2 up charge, and the artichokes were almost nonexistent, which is sad because it's our favorite pizza topping and all previous times we've gotten it there's been a generous amount.
Our chicken Alfredo finally arrived but there was a small portion of fettuccine noodles & a ton of Alfredo sauce. For around $25, I'd expect plenty of noodles, this appeared to be a the same amount of noodles as the side portion (that arrived with the chicken piccata we *didn't* order) as opposed to the entree size as we've received in the past. I wonder if they just dumped the piccata's fettuccine side dish onto a plate and added more sauce + chicken...
In the meantime, we realized my hub's plate had been cleared so he had nothing to place his pizza or pasta on. He also had no silverware. Had to ask for these. I ordered a "regular" Old Fashioned and was informed the "Capone" is the only Old Fashioned they serve. I asked for one without sooo much simple syrup and maraschino juice. She came back to say they were out of bitters and weren't able to make one at all. So I ordered a Tito's and soda, she asked if Pepsi was okay(?) I explained that soda meant Club Soda - no judgement, but found it odd for a waiter not to be familiar with vodka-soda.
I planned to order an espresso martini for "dessert" but given the time it took to get drinks & the quality of my "Capone" I decided against it. I did get a sweet little birthday serenade from the gals who waited on us and vanilla ice cream, but, no spoons. We had to of ask for those too.
In the end, my friends said they would never return. I feel bad that they spent money on meals they didn't enjoy. While I love the fettuccine Alfredo and the white pizza, I don't think we'll dine in the restaurant again, not worth the frustration. The service is chaotic, which makes it hard to enjoy your meal and company. I'll do carry-out going forward, and stick to the pizzas.