Maria R
Google
Sadistic barista ruins day; should be fired.
Last Sunday, I joined a friend who was staying in West Seattle to get rest and relaxation for his chronic, serious illness. After a long walk along the chilly waterfront, we stopped to warm up with espresso at Ampersand Cafe. We ordered outside, took our drinks inside (as per the impractical, Covid-holdover arrangement), and my friend went to get a napkin, taking one from the station nearest the barista counter, thinking it was a self-service station for customers.
The interior layout is odd, with an unplugged, short display case (used for storing boxes of macaroni and cheese), apparently intended (or so we learned) as a demarcation between customer and barista turf. As my friend returned to our table with the napkin, the barista yelled, "SIR! This is MY area! This is MY station! You don't come into MY area!" My friend apologized immediately and profusely over a completely innocent misunderstanding, but the barista continued: "This is MY AREA!" as she exaggeratedly shoved a chair into the open space beside the display case (as if my friend would try to return!).
My friend repeated the apology. The barista refused to acknowledge it, keeping up the tirade as if the victim of a horrific crime. The barista's manner was utterly humiliating and seemed intended to create a spectacle. Only a mother and child were inside, though, to witness the scene. (Btw, it was cold outside and the location is ideal, so the place should have been packed.)
It felt like being in a Portlandia sketch, when, after being dressed down inside, my friend still had to step outside and around to the ordering area to speak directly with a barista only mere feet away. He quietly told the barista that the way she had addressed him was out of line. The other barista chimed in, saying she'd overheard and it wasn't rude. I said it absolutely was (which was being generous). We wondered if it is some kind of twisted game the baristas play with customers---or perhaps they're trying to drive business into the ground---because it would be so easy to clearly mark the area as off-limits. Easier still: accept an apology over an honest mistake.
Shaken, we left. So much for avoiding stress.
How was the espresso? My Americano was watery, lukewarm, and on the pricey side. The cafe is dirty and strange. Barring major changes, I hope to never set foot in it again.