rob g.
Yelp
Had two things done by this shop.
They did a pretty good job on my transmission (which was actually sent to shep trans in ohio for a rebuild) a few years back, but neglected to test it before calling me to pick it up - they had not connected the cables correctly to the stick from the gearbox, so that it wouldn't spring back towards the center when moving the stick out of gear. that makes the car nearly impossible to put into 3rd or 4th while driving. They are very far out of the city. i did not enjoy having to make a second trip out there.
At that time i had also asked them to put in a steel, braided clutch line and they just didn't do it. didn't charge me for it, but didn't care to mention it at any point either. I just happened to notice it not on the bill.
More recently i brought it back to their shop for other work, namely a recurring clank. at the shop I was made to feel like i was an inconvenience when i asked for a quote for the proposed work - like nobody ever asks for a quote there. eventually i was provided an oral quote after the gentleman looked up the parts on the internet.
I had to buy the parts up front which was about $250. The work ended up taking A Lot longer than they thought and the bill ended up being $1000 instead of ~500. however, they did call me to warn me that labor was going to be at least double, after they had taken a better look, but, i had already bought the parts and they wouldn't have been very decorative in my living room.
Finally, they told me to come by to pick it up, that it would be ready at a specific time, which i did, and then ended up sitting in their waiting room for about 2, hours for it (plus 2 in travel, arranging of a ride etc.).
The best part? The clank remains - probably totally unrelated to the thing they replaced, now that I've talked to some other mechanics.