Erden Atilla
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Be Careful-Unfair Trade Practice
Actually, it's not all about the food. Please read this patiently; it's a very important review. They have a market next to the restaurant. We were buying olive oil from that market; they have three options in different qualities: $20, $25, and $30 for 1 liter (100cl). I am adding a photo of the bottles, so please refer to that as well. They're advertising, "Bring your bottle for a refill." We had two 100cl bottles, and when one was finished, we refilled it using the other one. Today, when we brought our 100cl bottle for refilling, they wanted it back to give us a new bottle (we thought it was kind). However, the lady opened the bottle filled and packed by herself; we paid $30 for 1 liter (100cl)—that is also in the photos. When we came home and put the new bottle next to the old one, we noticed that the new one is narrower, smaller, and has a lower volume. When we checked the volume, it was 92cl—8cl means 80ml lower than the previous bottle. In another way of saying it, they are selling 92cl of olive oil for $30; actually, the liter's new price is $32.60. In other words, they are committing fraud regarding the amount they sell. This is an obvious "Unfair Trade Practice." More importantly, when we went back to discuss this with both bottles, the receipt says $30 for 1 liter. The manager confronted my wife and shouted, treating us as if we were the ones who were wrong. When we showed both bottles and the different volumes being sold for the same price, he couldn't say anything more and tried to offer a replacement instead of refilling our bottle. He thought we did not understand Italian and used slang terms. He said Americans wouldn't understand this, questioning why we were being so sensitive, and rudely asked if we were French. They offered a 17ml replacement in a plastic sauce cup and tried to send us back. Everything is documented in photos. Please refer to that. Long story short, they changed the bottles from 100cl/71mm diameter to 92cl/58mm diameter, but they are still selling them at the same price: $30 for 1 liter. This is more than just unfair trade; it's a legal issue, and we have already begun reporting it. We just wanted to make our community aware of this.