Anantara Angkor Resort

While I take no pleasure in writing a negative review, I feel it would be a disservice to future travelers to not. The Anantara Angkor in Siem Reap is marketed as a 5-star luxury hotel but, unfortunately, this is nowhere near accurate. While most of the staff is lovely and you can tell they want to provide high end service, it misses the mark. Upon our arrival, we were told we were being given a “double upgrade” for our room as we are Titanium members. However, we were actually given the base level room (which could be found on the website as such). We did not appreciate the unnecessary lie. When we inquired, we were told the room was indeed an upgrade. Then, they offered to show us a “better room”, which appeared to be of the same quality but was slightly bigger, and it wouldn’t be ready for us until after 10:30pm (we arrived around 8pm). We were also expected to pay for said upgrade even though we were originally told we were being given the upgrade. While the resort has potential, it needs serious upgrades. The rooms are dismal, with clearly damaged floors, tiles, and furniture. The bathroom finishes are so old they’re yellowed. The grout has visible discoloration and what appears to be mold in the shower. The bed sounded near collapse anytime we’d get into it. It looks as if the furniture has not been upgraded in at least 15 years. The rug was ripped and tattered and the chaise lounge had cigarette burns in it. I’ll also note that the bedside USB ports did not work. The restaurant is OK, but for 5 stars, better quality food and overall ambiance should be expected. Most dishes lacked proper seasoning. The furniture also seems old and tattered. An additional note, the public restrooms in the lobby and by the courtyard did not have hand soap. The options were hand sanitizer, body wash, and body lotion. We have been fortunate enough to stay in 7+ Anantara resorts across Southeast Asia, so we are familiar with the expected quality. Unfortunately, Angkor does not stack up to its Anantara counterparts. If they advertised as a 4 star hotel, it would be more accurate and I wouldn’t feel the need to be as harsh in my critiques. I’ll also note that the staff were well aware that we were unsatisfied and while some did check on us throughout the stay, the GM never did despite his presence on the night of our arrival and when we left. This could be explained away, but it felt odd regardless. On a positive note, the restaurant waiters are so friendly and personable. We appreciated their recommendations and attentiveness.

Stayed here in 2024. Missed writing a review then, but it definitely left a such a positive impression that I am here writing one - a full year later. The most memorable of the stay was, of course, the exceptional service (the front desk manager and every single person we encountered were so friendly and helpful.) The breakfast spread was plentiful and fresh. The restaurant on the property was such an enjoyable place to relax in general - very quiet and well decorated. We had afternoon tea and dinner on separate occasions, all great. Our room was immaculate, spacious and beautiful, all while overlooking the pool. Very convenient location to town (we took the property tuk tuk a few times) and booked a tour to Angkor Wat, which is about 20min away by car. Would not hesitate to stay here again.

Exceeds the 5 stars - honestly anything I write will only be a glimmer of what it truly deserves. I am a solo traveler and the anantara absolutely took care of any need or desire I had or didnt know I had lol. I honestly felt so safe and cared for. Upon arrival at siem reap airport, there was a representative holding a sign with my name on it - he was friendly and confirmed I was me and the destination and took my passport and that was it. I didn't need to wait in any lines or talk to anyone. The representative collected my luggage and walked me outside where there was a personal van waiting (sooper luxe) with cold towels (scented with lemongrass) and snacks and water. The van also had wifi you can connect to. Of course, it is airconditioned also. Upon arrival at the anantara, the team greeted me with all sorts of unexpected and beautiful treats including a delicious and refreshing welcome drink and foot soak, scrub and massage plus more. The room and service were perfect - cannot fault it. Each time I entered the foyer i was greeted by the butler who was extremely friendly and would offer assistance. The butler service was a whole new experience for me - its unlike anything i have experienced before. The food in the restaurant is amazing! The room service is the same. The team organised all my tours which are again 5 star - the guides sooper friendly and informative and customised the experience based on my interests. Highly recommend the tour to Kulen Mountain - Sina was my guide and such a treasure. The transport is 5 star also - same experience as when collected from the airport. The team also organized for a tuk tuk to take me into town on several occassions and instructed the driver to take me where i wanted to go (single or multiple destinations) and to wait for me. I also booked a massage treatment, and it was amazing! This was same quality as a wellness and spa facility. I used the complimentary steam room prior (there is also a spa and sauna - its all complimentary and you book it for private use with or without massage booked). There was also a visiting practitioner Claude Simard - if you ever get a chance to work with him you will not regret it. I had two sessions with Claude and would have booked him every day if I had listened to the recommendation earlier lol.Overall, the team were beyond anything i have experienced before - across all roles including management. They are a family and make you feel like one also. Cambodia - extremely clean, sooper gentle, i felt so safe the entire time even solo - must visit.

A must-visit! My partner and I stayed at Anantara Angkor Siem Reap during our first week in Cambodia, and it felt like the perfect landing after a long journey. From the moment we arrived, the staff took the time to share the history of the property and the small details that make Anantara special, which immediately made the stay feel personal. The heritage of the hotel really becomes part of your experience. If you appreciate true, understated luxury, this place won’t disappoint. The room, the food, the service and the spa were all at a consistently high level. Even in our final moments, the care and attention stood out. We left relaxed, grateful, and already dreaming of returning one day.

One of my all time favorite resorts. The location is phenomenal and the on site amenities are well kept and polished. However, it’s the staff that sets this resort apart from the rest; they are attentive, detail oriented, and incredibly warm. So much of my positive experience in Siem Reap is due to their incredible care - what a wonderful experience! Highly recommend and I’m eager to come back.

The hotel is conveniently located close to the night market, making it easy to get around everywhere. Despite the great location, the hotel is very quiet, so there’s no need to worry about being disturbed. The room was clean and well-maintained. The hotel also arranged an airport pick-up for this trip, and the service was thoughtful and attentive. Overall, we were very satisfied with our stay.

A must visit! My partner and I stayed at Anantara Angkor Siem Reap in our first week of Cambodia, and we couldn’t have had a softer landing. Upon arrival the amazing staff will share the history of the property and amazing extras Anantara has to offer, which really adds to the overall experience. Their unique story and heritage becomes a part of your experience. If you are accustomed to real luxury Anantara will not disappoint! Quality of stay, food, service, massage and extras, couldn’t be any better. 10/10 if you ask us! Even up and until the very last moment their detailed service was extraordinary. We had an amazing time and first week and will be sure to come back if we visit Siem Reap in the future.

The whole experience from start to finish was incredible. Staff were very friendly and went out of their way several times to make our stay amazing. The restaurant had excellent food and the grounds were extremely clean. They had a welcome feet washing, a free massage after breakfast and little surprises along the way. They offer a free airport pickup, which was very nice. Would recommend highly.